May 09, 2019

Clinical Performance Improvement Consultant

  • Sutter Health
  • Sacramento, CA
Full time Health Care

Job Description

**Position Overview:** The Clinical Integration Clinical Performance Improvement Consultant (CI CPIC) is a key resource on the Clinical Integration team for driving clinical performance improvement efforts across the organization. In collaboration with clinical leaders at the system, regional and affiliate level, this CPIC provides leadership, direction, consultation, guidance and support for performance improvement strategies specifically related to improvement efforts related to palliative care, hospitalist practice and hospital medicine, and patient-family engagement and experience. The CPIC leads and facilitates the development, deployment, and monitoring of clinical, educational and organizational improvement projects to achieve top decile clinical outcomes and accelerate the achievement of clinical integration priorities. The CPIC is assigned to specific Clinical Improvement Communities (CIC) or performance improvement teams to provide clinical expertise, performance improvement consultation, analysis, gap assessment, group/team facilitation and development, and guidance for the dissemination of practices that result in patient-centered outcomes. Deliverables result in practical, significant and measurable improvements in care coordination, equity, quality, safety, service and efficiency across the organization. The CPIC consults and coaches process owners, value stream owners, paired leaders and sponsors as well as team members. Contributes to the development and execution of training and infrastructures for the enterprise performance management system. **Qualifications:** **Education** Masters in Healthcare Administration, Nursing, Business or related field required Certification in patient safety such as NPSF, IHI, Johns Hopkins or related organization Registered Nurse - State Licensure – RN preferred Clinical Nurse Specialist – CNS preferred Project Management Professional – PMP preferred **Experience/Knowledge/Skills** Clinical performance improvement role, managing teams either on improvement projects or in operations required. Specific training/ experience in performance improvement. At least 2 years project management experience required. Thorough knowledge of health care delivery and quality improvement is required, including clinical care management and/or quality management required. At least two years of experience in project management/project development with a demonstrated ability to plan, set and accomplish multiple objectives, manage complex projects and prioritize multiple ongoing accountabilities required. Prior experience in leading, managing and achieving results on multiple complex clinical improvement projects across an organization or health care system required. Knowledge of lean performance improvement methodology and management systems required. Experience in clinical operations management at a manager or director level highly desirable. Demonstrated ability to successfully influence and develop effective working relationships with healthcare executives, physician and clinical leaders required. Experience serving as a coach, mentor or consultant to various levels of leaders. Demonstrated ability in leading, facilitating and developing effective teams. Demonstrated skills in consulting, group process facilitation, whole system design, negotiation, change management and conflict resolution. Strong communication skills (verbal, written and listening) with ability to interact effectively across the organization, especially in situations requiring instructing, persuading, negotiating, resolving conflict, consulting and advising. Must be comfortable speaking in public to various audiences. Skilled in teaching improvement concepts and principles to diverse audiences from senior management to front line staff. Ability to teach and consult with physician, nurses, and quality leaders about outcome data is required. Demonstrated track record of successfully working with and motivating diverse work teams, including physicians and nurses. Strong skills and experience in solving complex problems and developing actionable solutions/recommendations. Demonstrated ability to facilitate planning sessions with senior executives, directors, management and physicians to secure high level sponsorship, support and required resources for improvement initiatives. Demonstrated ability to gather and analyze clinical data and prepare relevant reports. Ability to read and interpret data; translates data into meaningful information and uses data to shape work at both the department and enterprise level; possesses strong analytical and critical thinking skills. Demonstrated ability to interpret the strength of research findings/evidence. Strong analytic skills, negotiation, and problem solving skills are required. Must be detail oriented, self directed and able to work with minimal supervision. Exceptional communication skills, both oral and written. Experience in addressing large audiences Highly respected team player/learner. Possess a strong desire and ability to rapidly learn and apply new learnings. Ability to gain cooperation and support through effective use of influence and persuasion required. Must demonstrate a strong customer service focus in all decisions and actions Completion of MCE preferred (internal candidates only). Experience with Lean or Six Sigma preferred. Must be proficient in all standard Microsoft Office applications **Organization:** Sutter Health System Office **Employee Status:** Regular **Benefits:** Yes **Position Status:** Exempt **Union:** No **Job Shift:** Day **Shift Hours:** 8 Hour Shift **Days of the Week Scheduled:** Monday-Friday **Weekend Requirements:** None **Schedule:** Full Time **Hrs Per 2wk Pay Period:** 80 All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.

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