The Slot Operations Manager is responsible for the overall operational, administration and coordination of all activities within the Slot Operations division. The Slot Operations Manager is responsible for achieving superior results in the service operations of the Slot Department. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Manages and directs the daily operations of the Slot Department
Provides great guest service and displays the R.I.C.H. values of Cache Creek Casino Resort to all guests and employees.
Recommends strategies to the Vice President of Slots for business enhancements, promotions, special events and guest service improvement.
Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions and complaints.
Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
Responsible for department/company rewards and recognition program to maximize employee engagement.
Evaluates team members within department and delivers positive constructive feedback to employees in regards to performance.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates R.I.C.H.; leads by example.
Encourages and builds mutual trust, respect and cooperation among team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Assists the VP to manage the departmental budget.
Reviews all shift reports and forwards summaries to the V.P. of Slot Operations.
Works with Human Resources pertaining to employee relations and the Union.
Ensures compliance with company standards and gaming regulations.
Enforces department policies and procedures.
Maintains the department manual and training programs.
Attends all company required meetings.
Assists in facilitating departmental meetings.
Creates and maintain performance reports on all slot employees.
Evaluates and maintains schedules for all slot employees.
Manage 30 subordinate supervisors who supervise a total of 200 employees in the Slot Department. Responsible for setting the overall direction, coordination, and evaluation of the department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
A minimum of five years Slot Operations experience; or the equivalent combination of experience and education. Must have three years management experience. Must be able to pass Title 31. Must be proficient in all Microsoft applications, including Outlook, Excel and Word.
Must be at least 21 years of age.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to business reporting situations. Strong computer skills needed.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates, Licenses, Registrations
Cache Creek Casino Resort Tribal Gaming License.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee must occasionally lift and/or move up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly exposed to secondhand tobacco smoke. The employee might occasionally be exposed to risk of electrical shock. The noise level in the work environment is usually moderate to loud when on the casino gaming floor.