May 17, 2019

Call Center Representative- State of California

$3,042 - $3,812 monthly
  • Covered California
  • Rancho Cordova, CA, USA
Full time Customer Service Government Health Care Retail Telecommunications

Job Description

Have you always dreamed of landing a state job? Do you thrive in a fast paced environment? Join the Covered California Service Center in Rancho Cordova!

Our most successful Program Technicians have experience in call centers OR retail positions. This is NOT your average call center! Program Technicians receive competitive pay, excellent benefits, great schedules (NO nights/weekends/ holidays) and job satisfaction!

The Program Technician II (PT II) acts as a Service Center Representative and is responsible for answering the customer service contacts via the Automated Call Distribution System (ACD) and/or the Covered California website in regards to health insurance plans and options. The SCR interacts, identifies and solves the needs of the consumers, potential consumers and other entities such as Qualified Health Plans (QHPs), Certified Insurance Agents (CIAs), Certified Enrollment Counselors (CECs) or County Eligibility Workers (CEWs). SCRs are responsible for providing information on health insurance plans, coverage options, premiums, health coverage benefits; and inputting accurate customer information for determining eligibility for tax credits and subsidies. SCRs will also screen individuals for Medi-Cal eligibility referring customers to the appropriate county if applicable. Duties include access to various information systems which contain protected enrollee information, including federal tax information, protected health information, and personally identifying information.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

  • Experience in or knowledge of public health and health care industry services, programs and trends.

  • Experience displaying an advanced ability to multi-task in a fast-paced environment.

  • Experience with call center phone equipment and systems.

  • Experience in delivering professional oral and written communication.

  • Experience providing customer service, specifically in a call center environment.

  • Moderate experience in Microsoft Office products (Outlook, Word, Excel).

Questions can be sent to

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