The Clinical Program Manager is responsible for planning, organizing, coordinating, and supervising administrative and clinical activities in support of the Children's Receiving Home (CRH) mental health and social work programs. The Clinical Program Manager must plan, prioritize, supervise, and review the work of assigned clinical staff. He/she will also establish and implement operational and/or clinical processes, methods, and procedures in support of the assigned program and to function as a proactive and positive team leader.
Essential Duties and Responsibilities:
Clinical Program Administration
• Implement clinical program consistent with the over-all agency treatment philosophy and within professional perimeters for best practices.
• Plan, organize, manage, and coordinate the operational, administrative, and clinical activities in support of the mental health and social work programs.
• Participate in the development and implementation of the assigned program’s mission, goals, and objectives.
• Review and evaluate operations and activities of assigned program on a continual basis.
• Oversee and participate in treatment planning and/or case management meeting and activities.
• Oversee, coordinate, and participate in client evaluations, program admissions, and discharge planning for the assigned program.
• Ensure prompt and appropriate attention to crisis management issues.
• Provide Clinical Supervision.
Personnel and Quality Management
• Supervises and supports the clinical staff performing direct care to clients and families.
• Assists staff with identification of individual skill or knowledge deficits and facilitate availability of learning opportunities and develop and administer a plan for development.
• Adhere to policies, procedures and regulations of the Children’s Receiving Home and Mental Health contract.
• Ensure orientation and training for new staff and subsequently ensure staff is enrolled in and/or have completed required training.
• Oversee staff, providing the necessary and appropriate counseling or disciplinary action in accordance with agency policies, consulting with the Director of Clinical Programs and Human Resources when major disciplinary action is needed.
• Oversees and participate in the interviewing and hiring process, ensuring compliance with all agency and regulatory policies, practices and laws.
• Oversee staff schedules ensuring overtime usage stays within budget.
• Responsible for the collection, review, approval and submission of direct reports’ time-sheets.
• Ensure completion and routing of all required original personnel and training forms and records to the Human Resources and Training Departments respectively.
• Conduct timely performance evaluations for direct reports as well as monitoring timeliness of all performance evaluations.
• Participate in Agency-wide quality management efforts and planning.
• Model, train to, and support the principles and practices of quality management.
• Create and maintain a focus on outcomes for assigned program.
• Responsible for maintaining cost control activities to stay on target with annual budget. Receives monthly departmental financial reports and prepares corrective action plan for any major variances.
Administration and Program Development
• Provide leadership and support to the program planning and development functions for assigned clinical program consistent with specific professional expertise.
• Participate in the development and implementation of divisional and agency-wide policies and procedures.
• Establish and maintain a variety of record keeping and documentation processes and systems for assigned clinical programs.
• Act as liaison between the clinical team and other agency programs, community organization, outside resources, and existing and potential client base.
• Ensures that communication channels are open and flowing; discuss with the appropriate residential and support services staff member(s); regarding clients’ activities, behaviors, and inter-related program operations.
• Works with the Program Managers and Training Manager to implement clinical department goals and program objectives.
• Attend external meetings in compliance with mental health contract requirements and keep current with mental health department policies and procedures. Present information gathered at external meetings to clinical team.
• Prepare reports as necessary to funding agents and the Children's Receiving Home.
• Facilitate weekly clinical team meetings and internal utilization reviews.
• Attend external training/conferences to meet licensing requirements and keep up to date with current information and developments.
• Present information gathered at conferences at clinical meetings and staff in services/training as appropriate.
• Perform other duties as assigned.
Directly supervises and supports assigned Clinical or Mental Health Staff.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Ability to work varied hours including nights, weekends and holidays. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Licenses, Certifications, Registrations:
Knowledge, Skills and Other Abilities:
• Competent in Microsoft Office Suite and web browsers.
• Must be able to read, write, speak and understand the English language.
• Ability to write professional clinical reports and correspondence.
• Ability to speak effectively before groups of people.
• Must be able to function independently and be able to seek guidance when necessary.
• Knowledge of standard and acceptable clinical principles and best practice including the provision of mental health and child protection services, treatment and the multi-disciplinary approach to treatment.
• Knowledge of Early Periodic, Screening, Diagnosis and Treatment (EPSDT) documentation, billing and productivity requirements.
• Expertise in assessing challenging clients, experience with assessing children and adolescents desired.
• Knowledge of the Diagnostic and Statistical Manual of Mental Disorders (DSM IV-TR).
• Thorough knowledge of a variety of therapeutic interventions and models emphasizing empirically validated interventions.
• Knowledge of standards and accepted principles and practices of supervision, training, and performance planning and review.
• Knowledge of the role of social service agencies, both public and private.
• Knowledge of pertinent laws, codes, regulations, and guidelines related to the operation and delivery of a variety of client services to individuals and families with particular emphasis on child protection services and applicable reporting laws and protocols.
• Knowledge of legal/ethical issues as outlined by BBS or BOP and APA.
• Knowledge of basic personnel principles and procedures associated with hiring, performance management and evaluations, training, and employee discipline/development.
• Knowledge of standard and accepted methods and techniques to effectively identify problems, gather pertinent data, analyze, and evaluated potential alternative, develop and justify recommended solutions, implement solutions, and monitor for effectiveness and success.
• Knowledge of basic structure of resources, operations, and services within a nonprofit organization and consistent with nonprofit guidelines and regulation.
• Knowledge of professional standards and requirements for assigned clinical program particularly as it pertains to licensing, accreditation, and standards compliance.
• Excellent writing, communication, organizational, time management skills.
• Ability to maintain a professional, confidential work environment.
• Must be flexible, creative and able to work effectively in crisis situations.
• Must demonstrate respect for all family lifestyles and cultural values.
• Knowledge of CPS, Child Welfare and Juvenile Justice Systems.
• Ability to relate with children in a nurturing and respectful manner while maintaining appropriate boundaries with both children and families.
• Ability to cooperatively with a culturally diverse client population and work force.
• Ability to work with community and outside agencies in a collaborative and cooperative manner.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands and talk or hear. Fine motor skills such as typing, the use of a computer mouse and telephone handset is required. Employee is frequently required to reach with hands and arms. The employee is required to sit, stoop, kneel and crouch. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.