Under direction of the LVN supervisor, the Medical Assistant performs a variety of tasks for the agency in as much as it is the primary contact via telephone for internal and external stakeholders with the clinic. Essential duties include providing excellent customer/patient service via phone, email and in person; referring callers to the appropriate departments; making appointments for patients according to established protocols; assisting with clients and staff with appropriate documents. Must be able to work collaboratively with various departments to provide proper care to patients/clients with a “can-do” attitude.
Clerical work includes but not limited to:
Clinical work including but not limited to:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Licenses, Certifications, Registrations:
• Must possess a valid California Driver’s License.
• Must be at least 21 years of age.
• Must pass First Aid certification course before start of employment. Certification can be completed through the Children’s Receiving Home.
• Must pass CPR within the first six weeks of employment
• Must pass Bloodborne Pathogens and Therapeutic Crisis Intervention (TCI) certification courses offered through the Children’s Receiving Home within the first three months of employment.
• Must maintain TCI, CPR, First Aid and BBP Certification throughout employment.
• Must complete online Mandated Reporter Training within first week of employment.
Knowledge, Skills and Other Abilities:
• Knowledge of and ability to use Microsoft Office Suite and web browsers effectively.
• Ability to read, speak, understand, analyze and interpret documents such as client safety/treatment plans, assessment materials and procedure manuals in the English language.
• Ability to write professional/clinical reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to relate to children and families in a positive manner.
• Ability to establish and maintain appropriate boundaries with children and families.
• Skill to accurately assess clients' needs.
• Knowledge of child/adolescent development and behavior.
• Knowledge of child abuse issues and substance abuse issues.
• Knowledge of team, family and group dynamics.
• Knowledge of legal and regulatory issues related to the operation and delivery of support services to clients and families with particular emphasis on child protection services.
• Strong crisis intervention skills.
• Knowledge of crisis intervention techniques.
• Excellent writing, communication, organizational and time management skills.
• Skill to maintain a professional, confidential work environment.
• Ability to manage multiple tasks in an efficient manner.
• Excellent problem solving skills.
• Ability to work in a team approach with diverse sectors of the community, including but not limited to, government officials, residents, children, parents, school personnel and community based providers.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands and talk or hear. Fine motor skills such as typing, the use of a computer mouse and telephone handset is required. Employee is frequently required to reach with hands and arms. The employee is required to sit, stoop, kneel and crouch. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.