Provides service to gaming machine guests, performs minor repairs to gaming machines, troubleshoots machines and documents malfunctions unable to repair at machine level. Responds to requests for information, changes large denomination currency into requested bills and coins. Initiates jackpot and fill documentation, acts as witness/verifier on jackpot and fill documents and electronic devices. Initiates restaurant service and assistance with gaming machine.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Troubleshoots and repairs minor problems at the machine. Documents those repairs unable to fix at machine level.
Circulates throughout assigned area, maintaining visibility for guests within that area.
Exchanges large denomination bills into requested denomination bills and coins.
Provides information to guests, such as how to play various gaming machines, and general information about the casino and games offered.
Initiates jackpot/fill documentation, either manual or automated and retrieves amount of cash or coin necessary to complete transaction.
Witness/verify both at the gaming machine and on manual documents, Jackpots and coin hopper fills.
Summons restaurant service as requested.
Assists in resolving guest opportunities.
Assists in maintaining cleanliness and safety within the gaming area.
Notifies management of potential problems within the gaming area.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); and must have six months related slot experience in a casino.
Must be at least 21 years of age.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to guests, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret linear and bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to follow good electrical and mechanical troubleshooting practices when faced with simple to complex repairs.
CERTIFICATES, LICENSES, REGISTRATIONS
Cache Creek Casino Resort Tribal Gaming License.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is required to continuously walk for up to 4 hours. The employee must regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 30 pounds. Specific vision abilities required for this position include close vision, color vision, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, fumes or airborne particles, and second hand tobacco smoke. The noise level in the work environment is usually moderate.