Oversees all slot activities on assigned shift in a specific area.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Assists with scheduling, training, counseling and evaluating slot team members.
Verifies check in and out for change banks and Redemption Booths.
Approves slot machine payoffs in assigned area.
Evaluates and motivates slot team members.
Responsible for all guest service related tasks in assigned areas.
Directly supervises 10 employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
Two or more years of Slot supervisory experience. Strong computer skills with the ability to utilize MS Office applications. Excellent written, verbal and interpersonal communication skills. Strong customer service and teamwork skills necessary to deliver superior casino resort service to a diverse customer base. Display strong leadership qualities and the ability to serve both internal and external customers. Ability to maintain high confidentiality. Ability to adapt quickly to changing priorities. Ability to balance, control, and report significant amounts of cash accountability on assigned shift. Ability to coach, mentor, and support employees, while enforcing company policies.
Must be at least 21 years of age.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and color vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, fumes or airborne particles, and second hand tobacco smoke. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.