Manage the mortgage processing, underwriting and closing functions for the Home Loans Equity Operations team. Manage the Equity processing and closing team to ensure that all mortgage loans are processed and closed in a timely, accurate and compliant manner. Manage the Equity underwriting team to ensure that all mortgage loans are underwritten accurately and in accordance with Golden 1 guidelines. Work closely with the team to provide market leading service and turn times on all mortgage applications.
TASKS, DUTIES, FUNCTIONS:
Oversee all underwriting, processing and closing functions within Home Loans on all home equity loans and home equity lines of credit.
Develop, manage and maintain work flows for all stages of the equity process. This includes managing procedures at a high level to ensure that we are operating at maximum efficiencies at all times.
Direct and counsel staff with their assigned functions. Measure and assess staff performance relative to adherence with the Credit Union's established production and performance standards. Address non-performing staff in an efficient and effective manner.
Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
Maintain a thorough understanding of the credit union's credit culture and a current working knowledge of all mortgage products, policies and procedures.
Communicate strategies that are focused on the delivery of key business goals. Facilitate formal classroom training, on the job training and provide on-going developmental training through applicable seminars/webinars as well as individual counseling.
Investigate and respond to member concerns and complaints in a timely manner to ensure compliance with the Credit Union's policy and procedures for exceptional service.
Collaborate with the Home Loans Senior Management team to identify, research and evaluate opportunities to enhance our operations.
Work closely with the business analysts to ensure the timely reporting of lending production, pipeline management, statistics, trends and rate management to Senior Management.
Assist in managing vendor relationships. Perform periodic testing of existing and new vendor applications, databases and systems to ensure that they are performing within standards.
Serve as the acting manager when business-line managers are unavailable. Recommend/make decisions for business continuity.
Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values.
PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:
Effective oral and written communication skills are required for operations training and development, preparing and presenting reports, and general daily communication with management, staff, and vendors.
Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone.
ORGANIZATIONAL CONTACTS & RELATIONSHIPS:
INTERNAL:Home Loans staff, Management, Executive Group, Audit, Credit Risk, Loss Mitigation, Quality Control, Loan Servicing, Loss Prevention, Contact Center and Branch staff.
EXTERNAL:Members, external auditors, title companies, appraisal companies, mortgage insurance companies, other service providers, governmental agencies, investors, and real estate agents.
EDUCATION:Bachelor's degree in business administration/management, or equivalent work experience.
EXPERIENCE:A minimum of seven years processing and underwriting mortgage loans for a financial institution or similar experience, and at least three years of management experience is required.
Demonstrated leadership and decision making abilities
High level of member service
Knowledge of federal and state laws and regulations and Golden 1 policies and procedures
Oral, written and presentation skills must be well developed
Excellent interpersonal and group dynamic skills
Team player with supervisory and training skills
Exceptional analytical skills and the ability to apply sound judgment while rendering decisions in a time-sensitive, production-driven environment is required
Knowledge of automated systems
Prolonged sitting throughout the workday with occasional mobility required
Corrected vision within the normal range
Hearing within normal range. A device to enhance hearing will be provided if needed.
Ability to lift 15 lbs. as may be required
Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
Minimal local and statewide travel by car or public conveyance
Unusually long work hours may be required to accomplish tasks
At Golden 1 Credit Union, we’ve always embraced the philosophy of “people helping people,” from our humble beginning in California's state capital in 1933, to today, one of the nation’s largest credit unions with over 750,000 members and $9 billion in assets.
As a not-for-profit cooperative, we return our earnings to members - not stockholders - through higher returns on savings, lower interest rates on loans, and more free services. We help honest, hard-working families and individuals lead financially better lives.
Golden 1 has grown over the years to serve consumers throughout California with 80 branches and over 30,000 CO-OP ATMs nationwide. We provide convenient and value added products and services to help consumers make the most of their money.
As part of our “Stronger Together” approach, we strive to become an integral partner in the communities we serve. We invest in our future leaders by offering scholarships for higher education. We offer grants for organizations that advance literacy and assist foster youth to help elevate California's youngest and brightest.
We believe in doing right by people. It’s not just what we do, it’s who we are.