The role of the Service Technician is to support the Service Manager in continuous improvement regarding the timely completion of service projects. This position provides superior customer service on RbA products. The Service Technician completes tasks in accordance with company values, and strategic direction from the Service Manager..
Analyze customer situations, determine corrective action to be taken, and verify that the action taken has fixed the situation.
Interface with customer in a respectful manner, giving the customer the information and explanations that are helpful in understanding the situation and corrective action. Remain focused on customer's issues and concerns; responding to requests in a through and timely manner.
Self-manage assigned work schedules and work orders; set priorities and schedule appointments with customer. Dependable and punctual in meeting commitments to co-workers and customers. Complete and submit required paperwork that is neat, accurate, and thorough; ensure that all paperwork is completed in a timely manner.
Keep team members (sales, CSRs, other service reps, management, etc.) informed, as needed, of customer interactions and actions taken.
Follow established Renewal processes, making recommendations for process improvement. Keep current on RbA product and installation process changes. Recommend, and may write, technical tips for Renewal installation or service. Help maintain an updated service procedure manual.
Keep service area neat and organized. Inventory service stock area of warehouse; request material replenishment as needed. Provide detailed information to Operations Supervisor.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, character and/or ability required. High school diploma
Reliable Transportation, valid driver license and current auto insurance
Work experience with basic construction techniques; good knowledge of basic construction and building material; knowledge of the terminology of the industry
Demonstrated interpersonal communication skills; strong listening and empathy skills.
To apply email resume to: hiring@RBAsacramento.com
Since 1903, the Andersen Corporation has remained the gold standard for home window replacement. As the exclusive home window replacement division of Andersen Corporation, Renewal by Andersen understands that window and door replacement is no small decision for any homeowner.