The role of the Order Technician is to support the Operations Supervisor in continuous improvement regarding the timely completion of service projects. This position provides superior customer service on RbA products. The Order Technician completes tasks in accordance with company values, and strategic direction from the Assistant Operations Manager and Operations Manager.
Self-manage assigned work schedules and work orders; set priorities. Dependable and punctual in meeting commitments to co-workers and customers.
Keep team members (sales, CSRs, other service reps, management, etc.) informed, as needed, of customer interactions and actions taken.
Follow established Renewal processes, making recommendations for process improvement. Keep current on RbA product and installation process changes. Recommend, and may write, technical tips for Renewal installation or service.
Complete all Customer Orders from service to order procedures using OMS and iQ
Keep order desk neat and orderly.
Manages and processes inventory reconciliation.
Order products and follow up for install and service.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirementslistedbelowarerepresentativeoftheknowledge,skill,characterand/orabilityrequired.
High school diploma
2-3 years’ experience with window installation preferred
Work experience with basic construction techniques; good knowledge of basic construction and building material; knowledge of the terminology of the industry.
Demonstrated interpersonal communication skills; strong listening and empathy skills.
To apply email resume to: hiring@RBAsacramento.com
Since 1903, the Andersen Corporation has remained the gold standard for home window replacement. As the exclusive home window replacement division of Andersen Corporation, Renewal by Andersen understands that window and door replacement is no small decision for any homeowner.