Service Representative Night

  • 24 Hour Fitness
  • Sacramento, CA, USA
  • Jan 15, 2020
Part time Customer Service

Job Description

The Service Representative Night (SRN) provides customer service support to the club members and guests.

  • Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well-maintained club, and executing the team member basics of being on time and complying with the dress code
  • Responsible for assisting and directing members/guests
  • Monitoring incoming inquiries and ensuring proper check in procedures are followed

 

Essential Duties & Responsibilities:

  • Member Check in/Customer Service
  • Greet all incoming members
  • Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take messages
  • Handle member service issues to include: Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments, etc.
  • Keep front desk area and lobby clean, clutter free, and orderly/organized
  • Clean and organize lobby, and weight and cardio rooms
  • Record equipment, facility, and janitorial issues on the Maintenance Logs
  • Inventory Front Desk supplies including first aid kits, and report to Operations Manager when supplies are low