Ensures that all guest room areas are cleaned and neat. Handles Guest opportunities/inquiries with established “Four Diamond” standards in mind. Performs responsibilities in accordance with established company standards, policies, and procedures.
Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating Thunder Valley Casino’s 4-Diamond Service Standards at all times.
Participates in daily pre-shift meetings outlining activities and expectations to ensure “AAA Four Diamond / Luxury” standards achieved and maintained.
Cleans and stocks guest rooms to “AAA Four Diamond / Luxury” quality standards.
Strip beds and duvets as needed. Replace towels and linens daily. Replace duvet covers as needed.
Stock and maintain cart during and at the end of shift.
Complete daily assignment of twelve (12) credits within allotted time, and perform general cleaning as assigned.
Pick up rooms as needed, based on occupancy.
Check daily for areas needing specific attention, identify any potential hazards and report them to supervision.
Sign keys in and out and pick up assignment sheets.
Fosters a success-oriented, accountable environment within the company.
High school or equivalent education preferred.
Must be at least 18 years old.
Must be able to communicate effectively with Guest, Team Members and Management in both written and verbal form.
Imagine a career packed with fun, excitement and the satisfaction of knowing you can really make a difference. Actually, that’s commonplace here at Thunder Valley Casino Resort, where we refer to ourselves as “Team Members." We’re individuals who, combined, form a winning team that exceeds our guests’ greatest expectations. By the same token, Thunder Valley exceeds expectations of what an employer should be as well. Our Team Members are second to none, and it shows through their award-winning attitudes. AAA bestows its coveted Four Diamond award on a select few resorts such as Thunder Valley, but that wouldn’t be possible without the hard work and dedication of our Team Members. We’re always looking for superstar achievers to join our ranks either full or part time. Do you think you have what it takes to be a part of the team?