**Position Overview:** Provides a variety of training services for employees at Sutter Health by assisting in the education process for technical application systems.Primary purpose is to support lead technology training specialist, end-user training; virtual training classroom coach, effectively engaging the students with professionalism, translating the content/workflows relevant to their roles.Assists in coordinating and instructing classes for all health professional roles and business operations. In addition, prepares presentations, participates in workflow analysis as relates to training, and may conduct special training courses relating to the technical services. **Qualifications:** **EDUCATION:** + Associate's Degree required. + Bachelor’s Degree in IT, Healthcare, Education preferred. **LICENSURE AND CERTIFICATION:** EPIC Certification – EPIC preferred. **EXPERIENCE:** + Experience in a self-directed, customer-facing position, presenting, training, and writing typically acquired in 1 to 3 years required. + Experience in adult education required. + Clinical background preferred. + Experience in healthcare workflows preferred. **SKILLS AND KNOWLEDGE:** + Conceptual, analytical, negotiation, and problem solving skills. + Exceptional communications skills, both oral and written. + Strong oral presentation and written communication skills. + Articulate technical details in a concise manner easily understood by all audiences. + Effective presentation skills and excellent training ability. + Act as a change agent/champion: ability to gain cooperation and support through explanation of mission and its benefits to users, diffuse tense situations and manage fear of change. + Understanding of adult learning concepts. + Strong customer service focus in all decisions and actions. + Detail-oriented, self-directed and able to work well, proactively prepare, and deliver results with minimal supervision. + Proficient in Microsoft Office Suite. + Participate in multiple projects at the same time and deliver quality service. + Good organization skills and ability to prioritize multiple projects and objectives in a rapidly changing environment. + Work independently and as part of a team. + Serve as a leader of change, effectively engage learners, and control the classroom environment. + Committed to providing exceptional customer service and responding to user needs in a prompt, courteous manner. + Maintain a high energy level and be willing to embrace new theory and practical application. + Possess creativity and present a positive, proactive approach to all assigned activities. **Organization:** Sutter Valley Hospital **Employee Status:** Regular **Benefits:** Yes **Position Status:** Non-Exempt **Union:** No **Job Shift:** Day **Shift Hours:** 8 Hour Shift **Days of the Week Scheduled:** Monday-Friday **Weekend Requirements:** Other **Schedule:** Full Time **Hrs Per 2wk Pay Period:** 80 All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.