• ITC Service Group
  • Citrus Heights, CA, USA
  • Feb 13, 2020
Full time Engineering

Job Description

ITC Service Group (“ITC”), is a leading provider of broadband installation, planning, wireless, design and staffing solutions to the telecommunications industry. With over 40 years’ experience in the telecom business, as we continue to grow we recognize that we are only as successful as the people we employ. We provide competitive pay, a positive atmosphere, and career development opportunities. Whether you are just beginning to think about your next job or have already decided to make a meaningful move, we want to talk to you.

ITC Service Group (“ITC”), is seeking a Director of Engineering to lead our Engineering department at our Corporate location in Citrus Heights, CA

Job Description

The Director of Engineering, OSP is responsible for ensuring the timeliness and quality of engineering designs, developing, maintaining and approving design standards, developing strong relationships with Project Management and subcontractors, and ensuring all business goals and objectives are met within target dates and budget. The incumbent is able to identify, update, and create internal standards including construction, design, and materials for Emerging Business. The Director provides accurate and effective management of teams, reporting, budgets, scheduling and operational support by assisting with the continuous development, scheduling and performance management of staff and subcontractors. 


  • Establish design rules and materials standards for assigned projects

  • Leads day to day oversight of production and quality assurance related to assigned design projects in accordance with standards/guidelines/regulations

  • Deals with internal escalations and ensures resolution of these items in a timely fashion

  • Develops, tracks, and maintains production and quality metrics for each phase of any given project

  • Engages with staff and subcontractors to ensure that weekly objectives and goals are being met

  • Conducts frequent touchpoints with team to gauge and assess performance in meeting project/departmental/business objectives

  • Completes status updates on various projects and ensures tracking on time and within budget

  • Produces reports on quality assurance and projects to showcase with Project Manager

  • Approves hours and schedules of staff to better meet AFL and client needs

  • Approves all hours, schedules and expenses for payment

  • Approves client assets and access per team member

  • Troubleshoots both internal or client issues and resolves these in a timely manner

  • Proposes, documents and maintains continual process improvements to internal standard operating procedures

  • Ensures that monthly targets set at the executive level are tracking/trending on schedule

  • Completes performance reviews for staff on an annual basis and provides ongoing coaching on performance

  • Assesses internal training needs and identifies training opportunities to ensure effective performance

  • Updates and creates internal production and quality assurance design standards

  • Broadcasts customer changes and standards and verifies cost association

  • Coordinates continual improvements while monitoring the regulatory environment for changing policies, processes and procedures

  • Maintains materials by approving materials for usage that meet quality standards

  • Maintains and builds team engagement and enablement

  • Responsible for end-to-end employee management including; hiring, onboarding, leading, developing, training and mentoring team members. Oversee the design and the construction of the outside plant fiber network and maintain the highest standard of deliverable quality.

Personal Qualities

  • Leadership – Proven success in leading high-performance teams, achieving results through others, and being a strong team player

  • Analytical Thinking – Exceptional ability to analyze data and utilize it to make sound business decision 

  • Conflict Management and Resolution Skills - Build consensus, anticipate and solve problems •        

  • Detail oriented – Proven accuracy with reporting

  • Results focused – Ability to organize and manage multiple, and at time competing priorities 

  • Communication Skills – Demonstrate communication skills necessary to interpret policies in situations requiring persuasion and prepare and present presentations, 

  • Relationship building skills – ability to work within a dynamic team setting and provide role model leadership to AFL workforce


  • Minimum of 8 years relevant experience in Telecommunications Engineering (fiber optic focused) with 2-3 years of experience in a managerial/supervisor capacity

  • Degree/Certifications/Designations preferable in engineering/telecommunications and networks

  • Registered Communications Distribution Designer (RCDD) designation optional, not mandatory

  • Proficient in MS Office Suite

  • Knowledge in the following programs is preferred but not mandatory: CAD based design systems, GIS systems, SharePoint, ShareFile, Smartsheet and EXFO

  • Solid understanding of business planning, fiscal processes and financial planning  

  • Must possess strong leadership abilities 

  • Individual must be able to work effectively in a fast paced, demanding and frequently changing work environment

  • Must be able to make spontaneous decisions even with limited information


High School Diploma

Relevant professional certifications desired

A degree in Engineering/telecommunications and networks is desired

Working Conditions

  • Normal office environment.

  • General hours of Monday through Friday 8:00am to 5:00pm.  But ability to provide support during and outside regular business hours is required.

  • Travel will be required.

ITC Service Group (“ITC”), is an Equal Opportunity Employer. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.