To provide superior customer service to gaming guests through the exchange of currency, tokens and TITO tickets; through the facilitation of jackpot payments and machine fills.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Provide service to guests playing slot machines in the High Limit Area or other assigned areas within the slot department.
Create an enjoyable environment for casino customers, while ensuring integrity of casino operations and adherence to Internal Controls.
Responsible for all entrusted funds during an assigned shift.
Supply currency and tokens to slot department personnel.
Process jackpot payouts and verify CTR and W2G paperwork.
Complete all paperwork with accuracy and in a timely manner.
Facilitate the exchange of tokens and/or currency with the Cage Department.
Provide dispatch notices to slot personnel to service casino guests, resolve minor machine issues, complete machine fills for tokens and/or tickets, pay jackpots, make change and/or cash machine tickets.
Customer Service: Greet guests at service windows and/or immediate area, offer ticket redemption, answer questions about machines and/or the casino; represent Cache Creek Casino Resort as a role model employee with a positive attitude and professional demeanor.
Customer Acknowledgement: Make facial, contact, smile, and greet guests during all guest interactions; direct all guests to appropriate areas of the casino based on inquiries; answer questions accurately; access slot floor personnel, casino host or F&B server when appropriate.
Teamwork: Effectively interact with coworkers, supervisors, casino hosts, slot technicians, EVS and F&B personnel to ensure service requests are met and the slot environment is well maintained.
Cleanliness: Maintain general cleanliness of casino areas by removing trash from slot machine banks, chairs and coin trays; general cleaning of slot machines.
Protect Casino Integrity: Maintain pouch and paperwork accuracy within department standards; ensure proper change/pouch impressments; alert supervisors about possible suspicious activity.
Ability to accurately type 30 WPM.
Capable of identifying situations that require supervisory personnel.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Must be at least 21 years of age.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates, Licenses, Registrations
Cache Creek Casino Resort Tribal Gaming License.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms and talk or hear. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and color vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly exposed second hand tobacco smoke. The noise level in the work environment is usually moderate.