To provide an excellent greeting and departure for restaurant guests. Exemplify excellent guest service and communication skills.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Thoroughly communicate promotions, food and beverage menu, and general restaurant/casino information to guests with confidence.
Ensure guest recognition by remembering names, faces, and information that makes each guest feel unique.
Properly address all guest complaints by communicating with the MOD.
Maintain eye contact and stay alert.
Assist with food service and carry a 27” oval tray in a traditional restaurant style containing hot and cold food items.
Obtain TIPS certificate and Guest Service Training within 90 days of employment.
May assist service staff with bussing tables.
Perform tasks including seating guests, side work, and duties assigned by management.
Perform steps of service and maintain restaurant service standards.
Practice Safety and Sanitation techniques.
Provide excellent service to the guests and basic knowledge about the casino resort.
Follow RICH and Food & Beverage standards.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Experience and/or Education
Up to one year related experience or training. Basic menu, wine, and spirit knowledge required
Must be at least 21 years of age.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to guests and employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Certificates, Licenses, Registrations
Cache Creek Casino Resort Tribal Gaming License.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and talk or hear. The employee is frequently required to taste or smell. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is frequently exposed to secondhand tobacco smoke. The employee is occasionally exposed to high, precarious places; fumes or airborne particles and risk of electrical shock. The noise level in the work environment is usually loud.