United States of America - California, San Francisco
AECOM is actively seeking a creative, highly talented Director of Operations for immediate employment in one of AECOM’s California office. The Director of Operations will report directly to the West Region Program and Project (PPM) Regional Business Line Leader (RBLL). The PPM West region is approximately 200 employees and $60M in revenues.
To perform in this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Primary Responsibilities: Day-to-day operational management of the PPM West region; ensures a safe and healthy work environment. Plans for and directs operations for the Region, providing operational, project delivery, and technical leadership which includes: project management and delivery, technical excellence, client satisfaction, quality, safety, resource allocation, and employee development and training. Initiates and maintains extensive contacts with senior level region, business line and technical experts within the company and with other organizations and companies. Responsible for the health, safety, and well-being of employees and the projects and programs managed. Champions the AECOM Safety for Life Program and ensures zero incident techniques are utilized and measured. A member of the Region/Metro Management Team, focused on optimizing the overall performance of the region.
Analyzing operational performance for every market sector within PPM West and proactively identifies areas of improvement; this includes analyzing key KPIs such as utilization, gross margin, SG&A, EBITA and DSO
Core competencies in professional staff development, mentorship, and retention are critical. In an operations role, support the continued growth and development of a professional environment for a creative enterprise, built on design and delivery excellence
Collaborate with all market sectors, including Education, Government, Healthcare, Private and Program/Project Controls, on delivery of business plans
Working with business unit leaders and finance and accounting to forecast volume of work and identify deviations from plan/outlook
Provides the PPM West RBLL support in developing the annual budget and preparing the financial outlook and other financial performance forecasts
Partnering with Financing/Project Controls to continuously improve operational excellence and be expected to act in a leadership role to drive improvement
Communicates with staff to ensure that all initiatives are delivered and executed in a positive and effective manner
Acting as Delivery Excellence and Deliver to Win area coordinatorProject Delivery (Do Work)
Primary Responsibilities: Client leadership, project management for key projects: Including project leadership, project reviews, quality assurance/control; Margin achievement and preservation; Technical expertise and best practices; Client satisfaction
Responsible for project delivery and client service: Project staffing, workload balancing, and technical work in accordance with client expectations, contract scope of work and budget, and to company, professional, quality, safety and legislative standards. Responsible for effective project reviews and ensures quality assurance/control and compliance. Develops technical standards and implements best practices. Acts as an advisor to clients and acts as an advisor to others on client expectations, project delivery, technical practice and business units. Serves as top advisor on projects of large scope and complexity.
Primary Responsibilities: Hiring, development, management, deployment, retention and engagement of employees.
As the Leader of Project Management, the Director of Operations assists with the recruitment, management, leadership and development of a team of project management/delivery and technical professionals specific to a business unit. Builds high performance, collaborative teams who demonstrate a strong focus on clients, a commitment to excellence and innovation, and strong employee engagement. Champions the Performance + Rewards program and succession planning processes. Ensures that AECOM programs such as Sustainability, Corporate Social Responsibility, Diversity and Inclusion, and Ethics & Compliance are a significant part of the organizational culture.
Department/Area Managers, and may include technical, professional, project delivery and/or project/program managers.
+ Bachelor's Degree in related field
+ 12 years of experience of relevant experience
+ Master’s Degree
+ Member of Professional or Technical Society
+ Five years in an operations role
+ Proven delivery as Project Manager on large complex projects
+ Proven record of delivery work, managing teams, and development of a collaborative practice
+ Willingness to see opportunity and act
+ Ability to lead and be decisive; strategic mindset
+ Proven financial and operational acumen
**What We Offer**
When you join AECOM, you become part of a company that is pioneering the future . Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world , but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
**Job Category** Management
**Business Line** PMCM
**Business Group** Design and Consulting Services Group (DCS)
**Country** United States of America
**Position Status** Full-Time
**Requisition/Vacancy No.** 235622BR
**Additional Locations** US - Los Angeles, CA - 300 S Grand Ave, US - Orange, CA - 999 Town & Country Rd, US - Sacramento, CA - 2020 L St
**Clearance Required** No
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.