In conjunction with the Conference Housing Manager, with a high degree of independence and autonomy on a day-to-day basis, manage and supervise guest service operations for the conference housing program; develop, coordinate, & implement systems, procedures, staffing, to ensure optimum productivity and quality guest service. Partner with Conference Housing Manager to oversee remote desk operations and collaborate in the management of student supervisors and student assistants. Recruits, trains, and supervises student staff.
In cooperation with Conference Housing Manager, UC Davis, Conference and Event Services (CES) identify specific target groups within the university community and non-campus groups to market/outreach potential clients. Develop strategies to expand conference housing activities and assure that services and facilities are marketed in best light possible.
Provide year-round management, leadership, coordination and implementation of various in-house, on-campus and off-campus client events, tours, and special services. Supervise and direct events to ensure a safe and successful event for the clients and patrons.
Sit in front of a computer terminal and type on keyboard for extended periods of time.
Walking tours of buildings and climbing stairs. Required to stand, walk, reach with hands and arms, talk, hear, and ability to carry up to 50 pounds.
Work flexible schedule to meet weekend conference group requirements including on-call and after-hours rotation; work occasional overtime and varied lunch hours.
Work an alternate work schedule as needed May through September. Vacation is restricted during peak workload periods.
Valid California Driver's License required. Position may participate in DMV Pull Notice program.
This position may at times require the incumbent to work with or be in areas where hazardous materials and/or infectious diseases are present.
UC Davis is a smoke and tobacco free campus. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
Position is a mandatory reporter for known or suspected child abuse and requires that a statement acknowledging the requirement to report child abuse be signed.
Background Check Required:
This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.
Experience in conference/guest housing or residential housing operation.
Knowledge of principles, practices, and marketing of conference/residential housing services and/or hospitality industry.
Experience working in a customer service driven business office environment, communicating effectively and professionally in person, via email and over telephone to assist a wide variety of internal/external clients and event participants.
Project management experience to oversee day-to-day summer operations: determine competing workload priorities, establish and effectively meet deadlines, goals and objectives in a fast-paced, high-volume, busy environment; follow-through to successful completion.
Experience supervising students or professional staff, acting in a lead capacity to direct work and expectations.
Supervisory skills to provide work assignments, recruit, train, evaluate, motivate and implement corrective action of student employees.
Ability to work as a team to stay informed, share perspectives, provide feedback, and collaborate regarding specific roles and responsibilities to promote new ideas for increased efficiencies.
Skills to perform program analysis and evaluation of technical and non-technical operations.
Analytical, accounting and record-keeping, skills to document, retrieve, and reconcile data in a variety of configurations (spreadsheets, reports, software systems, and correspondence).
Experience composing, editing and proofreading a variety of correspondence, reports, policies and procedures, agreements, training documents, and performance evaluations.
Knowledge of the Family Educational Rights and Privacy Act (FERPA) to protect and maintain the confidentiality, privacy and security of student records.
Experience working effectively and sensitively with individuals from diverse cultural backgrounds and perspectives to build mutual respect, provide equality of research and to secure information to resolve problems or concerns.
Decision making skills and experience to chair meetings, train staff, and problem-solve and evaluate business needs.
Experience to supervise student personnel including setting expectations, providing work assignments and overseeing area desk operations.
Experience to make decisions in a timely manner and respond with flexibility to requests.
Experience in conference event management and coordination.
Skill to obtain, understand and give adequate consideration to other's priorities, opinions and concerns, both to secure maximum input for analysis and solution or problems and to assure reciprocal cooperation in working with a diverse group of staff.
Critical thinking, analytical thought processing, original idea generation to conduct inductive, theoretical and practical research as well as applied problem-solving.
Ability to quickly learn and adapt to new processes performed on in-house database management programs, computerized financial information programs and other automated campus systems.
Excellent organizational skills to achieve timely progress on multiple simultaneous projects, distribute effort appropriate among the projects, meet deadlines, and maintain a high level of productivity.
Skill to develop innovative solutions, attempt difficult and unfamiliar projects/assignments and respond with flexibility to requests for assistance in problem-solving and organizational development.
Skill to analyze complex information or problems in an objective manner and derive logical conclusions to provide a sound basis for establishment of priority, selection of appropriate course of action for pursuit or recommendations to others, and to resolve conflicts.