Public Safety Communications Specialist, PSCS (911 Call Taker)

$67,996 - $82,613 yearly
  • San Jose Police Department
  • San Jose, CA, USA
  • Aug 26, 2021
Full time Admin-Clerical Customer Service Government Law Enforcement Telecommunications

Job Description

The Public Safety Communication Specialist (PSCS) position is an entry level training position in the Communications Unit for the Police Department.

Salary Range: $67,996--$82,613 with a $3,000 hiring bonus and a 5% on going non-pensionable pay

The PSCS duties include:

Receives, answers and processes all 911 emergency and 311 non-emergency calls for help.

Uses a Computer Aided Dispatch (CAD) system to create calls for service.

Ability to remain calm in stressful situations and multitask.

Ability to interpret information from hysterical, incoherent, angry, and upset callers.

Monitor 911 Text, 3SI tracking, and create Missing Persons reports.


Must be 18 years of age

Verification of eligibility to work in the United States

High School diploma or equivalent

Police Background check

1 year customer service experience


10-hour shifts: 4 days on, 3 days off

Paid Training, in house Academy of 8 weeks.

Paid vacation and sick time accrual

Medical, dental, and vision benefits

Bilingual Pay

Continuous training opportunities