Nov 26, 2018

Sales Consultant II

  • Gap Inc
  • Rocklin, CA, USA
Full time Customer Service Retail Sales

Job Description

Together we elevate the everyday, creating products and experiences that inspire the individual in all of us. We do more than sell clothes. We’re a brand with a heart, a culture of family. We value people who lean in, take initiative, and feel empowered. Come grow with us.

Reasons to love working for Gap Inc.

  • Fantastic Benefits
  • Awesome Employee Discount
  • Generous Paid Time Off

Do you:

  • Have a passion for fashion and love selling great products?
  • Like to keep current on product trends?
  • Have the ability to deliver exceptional selling experiences?
  • Want to work in an amazing fast-paced and casual environment?
  • Enjoy great benefits and a generous employee discount?

We are seeking passionate, service-oriented Sales Consultants to:

  • Demonstrate exemplary selling skills in every interaction.
  • Translate trends and wardrobe to customers over the phone.
  • Actively listen to customers and offer product(s) to meet their needs.
  • Communicate information on product availability, color, style, sizing and special promotions.
  • Effectively de-escalate customer issues using empathy and conflict resolution skills.
  • Utilize effective time management and prioritization skills.

Skills & Knowledge:

  • Ability to work in a fast-paced phone environment with professionalism, courtesy and tact.
  • Excellent oral, written and interpersonal communication skills.
  • Knowledge of apparel and fashion terminology.
  • Computer skills with familiarity using multiple browsers, multiple tabs, window navigation and instant messenger tools.
  • Fluency in Windows Operating Systems and Microsoft Office tools.

Minimum Education & Experience:

  • High School Diploma or GED equivalent.
  • Minimum 9 months of sales experience.
  • Retail sales and call center experience preferred.

About Gap Inc. Be the world’s favorite for American style. Doris and Don Fisher opened the first Gap store in 1969 with a simple idea — to make it easier to find a pair of jeans and a commitment to do more. Over the last 46 years, the company has grown from a single store to a global fashion business with five brands — Gap, Banana Republic, Old Navy, Athleta and Intermix. Gap's clothes are available in 90 countries worldwide through 3,300 company-operated stores, almost 400 franchise stores and our e-commerce sites.


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