Assistant Operations Manager

  • 24 Hour Fitness
  • Sacramento, CA, USA
  • Jan 15, 2020
Full time Customer Service Management

Job Description

The Assistant Operations Manager (AOM) assists the General Manager (GM) or Operations Manager (OM) to ensure that the club delivers the best guest and member experience. 

  • Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well-maintained club
  • Ensure team members consistently execute the basics in punctuality, dress code compliance friendliness and cleanliness
  • Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club
  • Assist in the management of training, payroll budget and scheduling, policies and procedures, achieving service-based revenue goals and facilities maintenance
  • Responsible for assisting and directing members/guests, monitoring incoming inquiries and ensuring proper check in procedures are followed
  • This position directly or indirectly manages the following positions inside the club:
    • Service Representative (3-9)
    • Service Representative -- Night (2-3)
    • Kid's Club Supervisor (1-2)
    • Kid's Club Attendant (2-7)
    • Group X Instructors