Fitness Manager

  • 24 Hour Fitness
  • Sacramento, CA, USA
  • Feb 17, 2020
Full time Customer Service Management Retail Sales

Job Description

The Fitness Manager (FM) ensures that the club delivers a high-quality fitness experience to all members.

Essential Duties & Responsibilities:

  • Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well-maintained club
  • Ensure team members consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness
  • Hires, trains and develops a strong team of Personal Trainers
  • Responsible for the successful attainment of department targets, including revenue and member retention
  • Point of reference for fitness expertise within the Club
  • Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation, and guidance toward achieving individual and company goals
  • Manage the Personal Trainer schedule
  • Mediates club employee relations matters for all club fitness employees
  • Ensure that all club members have access to a highly trained and professional fitness staff able to provide fitness counseling, training, and programs within 24 Hour Fitness standards
  • Ensure that all Personal Trainers are delivering high-quality programs to their clients
  • Ensure accurate administration of Personal Training including client files, measurement tracking, and workout programs
  • Regularly train staff on industry updates and coaches personal trainers to be continually successful to ensure that all clients are trained professionally
  • Direct selling, including achievement of personal monthly sales quotas
  • Conduct personal training sessions as necessary


  • 1-2 years as a Personal Trainer preferred
  • Prior management experience in retail/hospitality industry leading 3-10 employees (preferred)
  • Consultative sales experience (preferred)
  • Knowledge of Personal Training technique and program design
  • Must be able to adjust and operate all club equipment
  • Experience in coaching/motivating groups
  • Strong interpersonal & communication skills
  • Possesses a strong member service focus.