CASHIER - CAGE

  • Hard Rock Hotel & Casino Sacramento
  • 3317 Forty Mile Rd, Wheatland, CA 95692
  • Sep 01, 2020
Full time Hospitality

Job Description

OVERVIEW: 

The incumbent in this position is responsible for providing superior service to both the internal and external guest. The incumbent is also responsible for performing varied cashier functions in a pleasant, efficient and honest manner.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification)

  • Creates an atmosphere that induces guests to make Hard Rock Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
  • Opens check-cashing cards (requires making credit inquiries).
  • Cashes checks, cashier checks, coins, and vouchers for guests and team members.
  • Handles large amounts of money, accounting for total funds received throughout the day and at the end of each day.
  • Exchanges foreign currency, cash coin, exchanges coin or tokens for customers.
  • Performs numerous telephone functions to and from central credit, other properties, and departments within Hard Rock.
  • Maintains accountability over a cashier drawer.
  • Performs all duties in a confidential manner.
  • Responsible for the impress bank issued.  Perform guest and in-house monetary transactions.
  • Balance and issue impress bank to Floor Attendants, F&B, and Hotel team members.
  • Enter patron transactions into the computer system accurately.
  • Prepare paperwork, balance sheets and documents in accordance with Company policy and procedures, and within the guidelines of Internal Controls. Signs all documents legibly.
  • Transfer cash, coin and checks between cages and/or departments in an accurate and efficient manner.
  • Strictly adhere to department policies and procedures in order to maintain integrity of the Cage operation. Apply accurate transaction and balancing practices.
  • Participate in the daily cage reconciliation process.
  • Comply with Federal Title 31 procedures.
  • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
  • Ensure prompt and discreet notification to supervisors and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
  • Attend and participate in meetings, completing follow-up as assigned.
  • Perform work regularly and predictably.
  • Responsible for cleaning and sanitizing work and public spaces.
  • Other duties as assigned.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis) 

This knowledge and these abilities are typically acquired through a high school diploma or equivalent and two months of on-the-job training, and/or through related cashier experience.     

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

  • Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.
  • Must successfully pass background check.
  • Must successfully pass drug screening.
  • Must be at least twenty-one (21) years of age.
  • Prior experience in the Gaming industry strongly preferred.
  • Prior experience in Tribal Gaming preferred.

KNOWLEDGE OF:

  • Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and Power-Point.
  • Basic math skills.
  • 10-Key calculator.

ABILITY TO:

  • Be flexible to work varying shifts and time schedules as needed.
  • This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
  • Communicate effectively with outside contacts and all levels of team members.
  • Review, comprehend, analyze and assimilate reports, information generated on and by the computer and other necessary documentation.
  • Obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
  • Balance bank at end of shift.
  • Identify and accurately cash different denominations of gaming tokens, cash currency, checks, etc.