• Hard Rock Hotel & Casino Sacramento
  • 3317 Forty Mile Rd, Wheatland, CA 95692
  • Sep 01, 2020
Full time Hospitality

Job Description


The incumbent in this position is responsible for providing superior service to both the internal and external guest. The incumbent is also responsible for performing varied cashier functions in a pleasant, efficient and honest manner.


(These functions are intended as a general illustration of the work performed in this job classification)

  • Creates an atmosphere that induces guests to make Hard Rock Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
  • Opens check-cashing cards (requires making credit inquiries).
  • Cashes checks, cashier checks, coins, and vouchers for guests and team members.
  • Handles large amounts of money, accounting for total funds received throughout the day and at the end of each day.
  • Exchanges foreign currency, cash coin, exchanges coin or tokens for customers.
  • Performs numerous telephone functions to and from central credit, other properties, and departments within Hard Rock.
  • Maintains accountability over a cashier drawer.
  • Performs all duties in a confidential manner.
  • Responsible for the impress bank issued.  Perform guest and in-house monetary transactions.
  • Balance and issue impress bank to Floor Attendants, F&B, and Hotel team members.
  • Enter patron transactions into the computer system accurately.
  • Prepare paperwork, balance sheets and documents in accordance with Company policy and procedures, and within the guidelines of Internal Controls. Signs all documents legibly.
  • Transfer cash, coin and checks between cages and/or departments in an accurate and efficient manner.
  • Strictly adhere to department policies and procedures in order to maintain integrity of the Cage operation. Apply accurate transaction and balancing practices.
  • Participate in the daily cage reconciliation process.
  • Comply with Federal Title 31 procedures.
  • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
  • Ensure prompt and discreet notification to supervisors and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
  • Attend and participate in meetings, completing follow-up as assigned.
  • Perform work regularly and predictably.
  • Responsible for cleaning and sanitizing work and public spaces.
  • Other duties as assigned.


(Related education and experience may be interchangeable on a year for year basis) 

This knowledge and these abilities are typically acquired through a high school diploma or equivalent and two months of on-the-job training, and/or through related cashier experience.     

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

  • Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.
  • Must successfully pass background check.
  • Must successfully pass drug screening.
  • Must be at least twenty-one (21) years of age.
  • Prior experience in the Gaming industry strongly preferred.
  • Prior experience in Tribal Gaming preferred.


  • Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and Power-Point.
  • Basic math skills.
  • 10-Key calculator.


  • Be flexible to work varying shifts and time schedules as needed.
  • This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
  • Communicate effectively with outside contacts and all levels of team members.
  • Review, comprehend, analyze and assimilate reports, information generated on and by the computer and other necessary documentation.
  • Obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
  • Balance bank at end of shift.
  • Identify and accurately cash different denominations of gaming tokens, cash currency, checks, etc.