CLERK - RETAIL

  • Hard Rock Hotel & Casino Sacramento
  • 3317 Forty Mile Rd, Wheatland, CA 95692
  • Sep 01, 2020
Part time Hospitality Retail Sales

Job Description

OVERVIEW: 

The incumbent in this position is responsible for being the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As a Retail Sales Associate (RSA), you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

  • Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
  • Greets guests, answers the phone, and answers questions accurately and politely.
  • Makes proficient sales transactions using a point-of-sale system; handles cash and other forms of payment; maintains proper cash drawer balances.
  • Directs guests to different areas of the property.
  • Demonstrates impeccable product knowledge by determining guests’ needs through actively engaging in conversations with them and informing guests of product features and benefits.
  • Uses proven suggestive selling techniques (ie. Related items, higher-quality items, transitional phrases).
  • Maintains a clean and organized store; maintains proper product stock levels through retail pulls and inventories.
  • Displaying Retail product through Hard Rock’s visual display standards.
  • Performs opening, closing, and side duties including but not limited to; cleaning glass, polishing brass, sweeping and vacuuming, folding products, etc.
  • Assures the complete satisfaction of each and every guest by creating memorable experiences.
  • Attend and participate in meetings, completing follow-up as assigned.
  • Perform work regularly and predictably.
  • Other duties as assigned.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis) 

This knowledge and these abilities are typically acquired through two months of on-the-job training or related experience. 

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

  • Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.
  • Must successfully pass background check.
  • Must successfully pass drug screening.
  • Must be at least twenty-one (21) years of age.

KNOWLEDGE OF:

  • Basic mathematical skills.
  • Excellent customer service skills.
  • Microsoft Word and Microsoft Excel.
  • Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.

ABILITY TO:

  • Be flexible to work varying shifts and time schedules as needed.
  • Communicate effectively with all levels of employees and guests.
  • Remain calm in a hectic, fast-paced atmosphere.
  • Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
  • Restock needed materials and retrieve dropped items.
  • Use a cash register.
  • Distinguish between different denominations of currency and make correct change.
  • Use machines and equipment including, but not limited to: include cash register system, credit card machines, and calculator.

CLOSING: 

  • The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements