You're passionate about encouraging others to achieve the highest level of service in every interaction. You obsess over the customer experience. You’re a role model and leader who advocates for their team. You’re invested in your work relationships and hold yourself and your team to a high standard of accountability. You’re naturally curious and gravitate towards tools and resources that enrich your team. If you are ready to encourage and lead, join Apple and help us leave the world better than we found it! The Apple Support Spanish team is looking for a Team Manager to lead a team of advisors. This role requires that you be available for your team during their shifts, which may include evenings, weekends and/or holidays. This position will be located at the Apple campus in Sacramento, California.
At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when hardworking people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, impress, engage and encourage. We focus on all the small details to have the biggest impact! The Spanish Team Manager is responsible for providing daily leadership and promoting the development of Spanish advisors. This leader is self-motivated, friendly, and has a passion to support advisors in an efficient and effective manner. You handle performance reviews and develop Advisors through one-on-ones, check-ins, contact evaluations, and feedback within pre-defined mentorship structure.
Bachelor degree preferred