• Covered California
  • Sacramento, CA, USA
  • Sep 05, 2020
Full time Admin-Clerical Business Development Government Health Care Professional Services

Job Description

Job Description and Duties

Under direction of Staff Services Manager II (SSM II), the Associate Governmental Program Analyst, Quality Control Analyst identifies and tracks system gaps and defects within the California Healthcare Eligibility and Enrollment Retention System (CalHEERS). Tracks internal and external audit findings and manages corrective action plans for the Policy, Eligibility and Research Division within Covered California. Duties may include access to information systems containing protected enrollee information, including federal tax information, protected health information, and personally identifying information.


To review the full job description, click here.


This position is located in Sacramento County, near CalExpo.


Note: Possession of minimum qualifications will be verified prior to interview and/or appointment. If it is determined an applicant does not meet the minimum qualifications, the applicant's name may be removed from the eligibility list.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.


Additional Documents

Position Details

Job Code #: JC-213954Position #(s): 801-140-5393-717801-140-5393-716Working Title: Quality Control AnalystClassification: ASSOCIATE GOVERNMENTAL PROGRAM ANALYST$5,149.00 - $6,640.00 # of Positions: 2Work Location: Sacramento CountyJob Type: Permanent, Full Time 

Department Information

Join us as part of Covered California, a Department which will improve the health of all Californians by assuring their access to affordable, high quality care. We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a highly team oriented environment, you are encouraged to apply. All work locations offer free parking.


Special Requirements

Background Check: All applicants shall be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice and Federal Bureau of Investigation to disclose criminal records.


Please Note: Per GC 100500 (f)(1)'...staff of the Exchange shall not be employed by, a consultant to, a member of the board of directors of, affiliated with, or otherwise a representative of, a carrier or other insurer, and agent or broker, a health care provider, or a health care facility or health clinic while serving on the board or on the staff of the Covered California. A member of the board or of the staff of the Exchange shall not be a member, a board member, or an employee of a trade association of carriers, health facilities, health clinics, or health care providers while serving on the board or on the staff of the Exchange.' Applicants who may fall under Government Code 100500(f)(1) will be considered ineligible for appointment with the Exchange.


Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
 Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

 Covered CaliforniaAttn: HRB-ECSU (MP)1601 Exposition BlvdSacramento, CA 95815

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

 HRB-ECSU (MP)1601 Exposition BlvdSacramento, CA 95815Monday - Friday08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications - Please attach your SOQ to your application. Applications received without an SOQ will not be considered. Resumes and cover letters will not be accepted in place of an SOQ. Please see below for SOQ instructions.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

  • Strong analytical and problem-solving skills with proven ability to review and analyze complex data, identify problems, and recommend solutions.
  • Experience performing quality assessments of systems to ensure products or services conform to established standards and identifying process defects, gaps, or potential issues and proposing solutions.
  • Experience reviewing and/or developing systems specifications documents, functional design documents, and test plans.
  • Strong communication skills and ability to present complex technical materials to management in a clear and concise manner both verbally and in writing.


The State of California offers a comprehensive benefits package that includes Health Benefits, Vision, Dental, Retirement and an array of other options. For more information on the benefits offered by the State of California, please click below:


CalHR Benefits Summary 

CalHR Salary and Benefits Information

CalPERS Retirement Information

CalPERS Employer Contributions

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Human Resources Contact:
(916) 228-8386

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Adrian Recio
(916) 228-8291
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications

The Statement of Qualifications (SOQ) is a narrative discussion of the candidate’s education, training, experience, and skills as it relates to the job description and desirable qualifications. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing and must be typed and no more than two (2) pages, single-spaced, and 12-point font. The statement of qualifications must explain in detail why the candidate believes their knowledge, skills, and abilities make them qualified for this position, and must specifically address how they meet each of the following qualifications in the same order as asked below.

  1. Strong analytical and problem-solving skills with proven ability to review and analyze complex data, identify problems, and recommend solutions.
  2. Strong communication skills and ability to present complex technical materials to management in a clear and concise manner both verbally and in writing.


For assistance in completing the SOQ, you may want to consider watching the following video from CalHR's Training Catalog: Basics of Writing a Strong Statement of Qualifications.


Additional Application Instructions

Applicants are highly encouraged to apply electronically through their CalCareers account.


Applications received without the following information will be considered incomplete"to" and "from" dates (month/day/year), hours worked per week, civil service classifications or private sector job titles, supervisor name and phone number, and duties performed. Applications with “see resume” in place of duties performed are not acceptable.


If you are meeting minimum qualifications with education, you must include your unofficial transcript for verification. If selected, you will be required to provide official transcripts at the time of hire.


If you have additional questions regarding this advertisement or are having issues applying through CalCareers, please contact the Employment & Classification Services Unit at 916-228-8386 or


Recruitment Questionnaire:

Applicants are highly encouraged to complete a Recruitment Questionnaire, located at:

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.