Bilingual Customer Service Representatives

$14.00 hourly
  • Pronto Insurance
  • Sacramento, CA, USA
  • Sep 11, 2020
Full time Customer Service Insurance Sales

Job Description

Bilingual Customer Service Representatives 

Job Details: 

  • Employment Status: Full-Time
  • Hourly Base Pay + Performance Bonuses
  • Agency Hours of Operation: Shift and hours will vary depending on location
  • Training details: We provide paid training, therefore no previous insurance experience is required
    Licensing details: We help you obtain your insurance license by guiding you through the licensing process. Applicants must be ready and able to pass the agent licensing test or have a license to sell home and auto insurance already.  Employment is contingent upon getting the agent license within a 60-day trial period. 

Job Duties & Responsibilities:

  • Primarily focused on increasing sales for the agency.  
  • Responsible for selling company products/services through resellers/channels in assigned territory. 
  • Represents the company in all activities associated with reseller/channel support.
  • Maintains healthy relationships with customers and ensures complete customer satisfaction. 
  • Creates campaigns for agencies to drive revenue and coordinate customer appreciation.  
  • Ensures cold calls are being done on applications generated from events, 
  • All renewal quotes are made and all quotes are followed up
  • All grassroots marketing is done on a daily basis.  
  • Monitors daily marketing activities by establishing and maintaining business relationships.Attend sales training as needed. 
  • Create campaigns for agencies to drive revenue and coordinate customer appreciation events.  
  • Ensure agency is clean and properly stocked with marketing materials and office supplies.
  • Monitor daily marketing activities by establishing and maintaining business relationships
  • Provide reports to MGA and effectively communicate with Sales Agency Managers, Pronto MGA/GA, Underwriting Personnel, and Pronto MGA/GA Claims Department 
  • Ensure that all claim inquiries are directed to the MGA/GA Claims Department
  • Ensure that the Picture Report is printed periodically and all the pictures have been uploaded accordingly.
  • Count money and balance with the Daily Deposit Report when ending your shift.
  • Prepare and make daily or nightly deposits. 
  • Will travel to various locations as needed. 

Education & Experience Required

  • High School diploma or equivalent
  • Minimum of one year sales or customer service experience
  • An attitude for success and desire to make money
  • Excellent communication skills both oral and written
  • Must be able to type and use computer to capture data
  • Must be able to help customers, provide information, and process payments quickly and attentively in a friendly positive manner.
  • Preferred: bilingual in English & Spanish


  • Base pay + license adjustment + performance based bonuses with no limits!
  • Medical, Dental and Vision Plans
  • Disability & Life Insurance
  • Tuition Reimbursement
  • 401(k) Retirement Plan & Employee Stock Purchase Plan
  • Paid Vacations,  Paid Holidays!