Prepare beverages and provide beverage service in a friendly courteous and timely manner, resulting in guest satisfaction. Prepare beverages for service by cocktail servers. Act as a cashier for the beverage outlet.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Promote Cache Creek Casino Resort in a positive manner
Greet guests in a friendly and courteous manner.
Promote and document orders for drinks, reciting selection of all call and premium brands as requested (required memorization of all available drinks).
Mix, garnish and present drinks using standard ingredient recipes and practicing prudent portion control.
Input orders at the point of sale and create a check for each guest/party, including those served by cocktail servers, to maintain accountability of all beverages served.
Replenish beverages as requested, frequently checking back with guests to inquire about satisfaction.
Present the guests with their check promptly, thanking them and inviting them to return.
Receive payment from guests and make change as needed.
Verify validity and record charges and insure vouchers are properly executed to insure all monies balance.
Maintain proper and adequate setup of the bar on a daily basis.
Maintain cleanliness of guest areas at all times, including removing empty bottles/glasses and cleaning ashtrays.
Keep the bar area at a high level of sanitation and hygiene at all times.
Respond to guest inquiries.
Provide guest satisfaction through assistance, direction and information within casino resort guidelines.
Balance house bank at the beginning and at the end of each shift.
Retrieve and return back from the employee bank to work station to insure accountability.
Check stations before, during and after each shift to insure proper setup and cleanliness are maintained.
Other duties assigned
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Previous bar experience required. Previous bartending experience preferred. Customer service skills required.
Must be at least 21 years of age.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Cache Creek Casino Resort Tribal Gaming
Cache Creek Casino Resort Tribal Gaming License.
TIPS Alcohol Awareness Certificate
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly exposed to risk of electrical shock and second hand tobacco smoke. The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; toxic or caustic chemicals; extreme cold and vibration. The noise level in the work environment is usually loud.
Other Skills and Abilities
Knowledge of all state, federal and corporate regulations pertaining to alcoholic beverages to minors and intoxicated guests.
Ability to remain alert throughout the duration of the shift and remain calm during heavy volume periods.