Greet guests with in a prompt, courteous and professional manner and bids farewell upon departure. Follows all Cache Creek Casino and Departmental policies and procedures.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Greets every guest in a prompt, friendly, courteous and professional manner
Offers a cordial farewell and thanks guests for dining upon departure
Communicates constantly with Servers, Assistant Servers and Management to ensure efficient operations
Seats guests in a timely and efficient manner
Creates accurate dinner reservations in the computer for guests either in person or over the phone
Uses guest surname in a natural and discreet manner
Seats all stations equitably assuring equal distribution of parties
Keeps work area clean and neat
Ensures floor is free of spills and debris at all times
Knowledgeable of all Cache Creek Casino Resort outlets, special events, concerts and promotions
Collects and inspects all menus, discarding all worn ones
Updates and replaces menu inserts into menu covers
Answers phone properly and promptly giving name of restaurant and identifying self
Maintains familiarity with menu items and daily specials
Ensures that tables are properly set
Knowledgeable of all comp and coupon policies
Assists with initial guest complaints and informs manager on duty, immediately
Retrieves menus from all areas of restaurant as needed
Circulates stations making sure guests are getting proper service and that all employees are in stations and being productive
May assist Servers and Assistant Servers with bussing tables, seating guests, side work, and duties assigned by management.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Experience and/or Education
Six months previous related experience in a fine dining or upscale restaurant or training; GED/High School Diploma; or equivalent combination of experience and education. Basic computer knowledge.
Must be at least 21 years of age.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations with guests and other employees.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving a few concrete variables in standardized situations.
Certificates, Licenses, Registrations
Cache Creek Casino Resort Tribal Gaming License.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly required to stand; walk; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and taste or smell. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly exposed to secondhand tobacco smoke. The employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.