The Accounts Receivable Specialist I is responsible for ensuring that delinquent accounts are brought up to date by communicating directly with members through daily, professional correspondence, inbound and outbound telephone calls.
Examples of Essential Functions:
Meets and exceed all daily productivity, calls-per-hour (CPH), call quality evaluations (CQE), and all other metrics.
Negotiate payment terms, reconciling past due amounts and offer settlements to enhance the member to consider a new membership with CFF.
Analyzes and documents reason for past due payments, reviewing terms of sales, service or credit contract with customer
Prepares and mails final demand letters
Work with AR Management to identify process deficiencies and implement established best practices.
Confirms current address on “returned collection” mail, by calling member, internet search for current address and/or reverse directory search
Files preparation of Bad Debt write-off accounts
Primary contact for accounts past due and requiring additional collections treatment.
Tacks and Mails 30-60-90 day collection letters & credit card/EFT decline letters
Maintain and consistently update and monitor a past due account portfolio by contacting delinquent customers via telephone, email and letters.
Maintains filing system for agency assigned accounts
Meet or exceed individual cash targets and call volume as assigned on a monthly & quarterly basis.
Educates members on basic cancellation policies, collects amounts due and negotiates settlements
Maintains accurate Daily Collection Activity Log
Ability to communicate effectively verbally and in writing
Regular and predictable attendance
Other duties as assigned
Minimum 4 year’s office or 6+ years at Cal Fit.
2 year collections experience preferred
Ability to work at a fast pace; initiative and results-focused
Strong influence and presentation skills.
Proficient in MS Windows/Outlook; ability to type 40 words
Strong communication skills; proficiency in written and spoken English
High School Diploma or GED required
8:00 a.m. - 6:00 p.m.
Reasons to Bring your It to Cal Fit (depending upon position/ask your interviewer):
Child Care/Kidz Klub available to Child Care employees during work
Midday work-out break for managers
Discounted Personal Training
Manager Training Programs
California Family Fitness is an equal opportunity employer. All offers of employment for Accounts Receivable Specialist Iare contingent upon successful completion of a drug test and background investigation.