Oct 19, 2018

Accounts Receivable Specialist -- CORPORATE

  • California Family Fitness
  • Orangevale, CA, USA
Full time Business Development

Job Description

The Accounts Receivable Specialist I is responsible for ensuring that delinquent accounts are brought up to date by communicating directly with members through daily, professional correspondence, inbound and outbound telephone calls.

Examples of Essential Functions:

  • Meets and exceed all daily productivity, calls-per-hour (CPH), call quality evaluations (CQE), and all other metrics.
  • Negotiate payment terms, reconciling past due amounts and offer settlements to enhance the member to consider a new membership with CFF.
  • Analyzes and documents reason for past due payments, reviewing terms of sales, service or credit contract with customer
  • Prepares and mails final demand letters
  • Work with AR Management to identify process deficiencies and implement established best practices.
  • Confirms current address on “returned collection” mail, by calling member, internet search for current address and/or reverse directory search
  • Files preparation of Bad Debt write-off accounts
  • Primary contact for accounts past due and requiring additional collections treatment.
  • Tacks and Mails 30-60-90 day collection letters & credit card/EFT decline letters
  • Maintain and consistently update and monitor a past due account portfolio by contacting delinquent customers via telephone, email and letters.
  • Maintains filing system for agency assigned accounts
  • Meet or exceed individual cash targets and call volume as assigned on a monthly & quarterly basis.
  • Educates members on basic cancellation policies, collects amounts due and negotiates settlements
  • Maintains accurate Daily Collection Activity Log
  • Ability to communicate effectively verbally and in writing
  • Regular and predictable attendance
  • Other duties as assigned

 

Qualifications:

  • Minimum 4 year’s office or 6+ years at Cal Fit.
  • 2 year collections experience preferred
  • Ability to work at a fast pace; initiative and results-focused
  • Strong influence and presentation skills.
  • Proficient in MS Windows/Outlook; ability to type 40 words
  • Strong communication skills; proficiency in written and spoken English

 Education:

  • High School Diploma or GED required
  • A.A. preferred

Hours:

  • Full-Time position
  • 8:00 a.m. - 6:00 p.m.

Reasons to Bring your It to Cal Fit (depending upon position/ask your interviewer):

  • Paid Time Off 1st year
  • Medical, Dental, Vision Insurance
  • Free Membership at all clubs for you & dependents
  • Monthly & Annual Bonuses
  • Employee Referral Bonus
  • Base plus Commission
  • Employee Appreciation Program
  • Employee Assistance Program
  • Voluntary Life, Accident, Cancer, Disability Insurance
  • Complimentary Notary Services
  • Child Care/Kidz Klub available to Child Care employees during work
  • Midday work-out break for managers
  • Discounted Personal Training
  • Manager Training Programs

California Family Fitness is an equal opportunity employer. All offers of employment for Accounts Receivable Specialist I are contingent upon successful completion of a drug test and background investigation.


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