Bilingual Mandarin Customer Service Desk Positions Available in Rancho Cordova

  • Experis IT
  • Rancho Cordova, CA, USA
  • Sep 27, 2020
Full time Customer Service

Job Description

We are looking for Bilingual English/Mandarin service desk agents that enjoy working in a high-volume call center environment. Agents are the primary contact for a State program where callers seek assistance with their payroll and electronic time sheet needs. The call center is open from 8:00 am to 5:00 pm, Monday through Friday excluding major holidays. Inbound call volume averages between 60 and 80 calls per day. Duties include:

  • Provide guidance to Mandarin speaking callers regarding how to use the electronic time sheet systems.
  • Troubleshoot caller’s technical issues when using computers, tablets, or smart phones while accessing electronic tools.
  • Answer payroll questions about direct deposit, wage garnishment, and payment status.
  • Help callers with account issues such as login difficulties, password resets, and updating account email addresses.
  • Use official scripts to provide accurate and complete information to callers.
  • Protect the personally identifiable information of our callers.

Other required attributes include:

  • Positive and upbeat attitude.
  • Engaging and communicative personality with desire to help others.
  • Adaptability and ability to work in a multi-tasking environment where change happens often.
  • Desire to learn new information and continuously strive to improve.
  • Reliable with no attendance issues.
  • Must be a team player.
  • Bilingual in English and Mandarin