Cloud Manager plans, organizes and directs the activities of cloud analysts, providing effective technology programs and services to support achievement of project and Consortium objectives. Will be responsible for overall leadership and engineering expertise related to development, implementation and management of the cloud infrastructure to support 24/7 operations. The Responsible for managing staff and resources that provide comprehensive information technology programs and services for business users requiring a high degree of professional information technology knowledge as well as a broad range of management skills including organizational design, strategic planning, budgeting and personnel management. Work focus is on effective management and integration of customer, staff and project relationships and results.
The Technical and Operations team provides administration of the consortium systems, including centrally managed ancillaries and internal tools, monitors system performance, Service Level Agreements (SLAs) and security as well as ad hoc reporting and data request. This team also includes conversion activities through Design, Development and Implementation (DD&I).
Contributing to design, development and/or review of work products and deliverables including:
Service Level Agreement (SLA) Assessments; Performance Issue Resolution Input; Technical Architecture Design Input; Status Reports.
Directs the implementation of operational plans to support the Consortiums business goals; Working with Technology & Operations Director to evaluate current and anticipated cloud requirements;
Developing and negotiating service level agreements and manages to ensure their attainment; Oversees the support and maintenance of application development, test, disaster recovery, and production environments; Participates in the development of business and/or IT vision, critical success factors and operating plans; develops and communicates unit vision, strategies, critical success factors and plans; develops high-level migration plans; Works with customers and technical staff to resolve problems and respond to suggestions for improvements or enhancements.
Initiates and fosters business partnerships with clients, vendors, IT and Business Managers; develops relationships that support increasing efficiency and effectiveness; balances individual client needs with business priorities; Provision, operate and migrate workloads to and in the cloud; Operate and administration of the production cloud platforms to ensure reliability, recoverability and optimum performance regardless of platform or geographical location; Ensure the highest level of uptime and quality of service for our customers through operational excellence; Streamlining standard operating procedures through automation. Work with Vendor Management Organization to build a transparent framework to allocate usage costs and proper metering of cloud consumption services;
Consistently improve performance and reliability as the platform scales, driving continuous improvement through operational metrics; Engage in and improve the whole lifecycle of servicesXfrom inception and design, through deployment, operation and refinement following mature service management practices and policies; Maintain services once they are live by measuring and monitoring availability, latency and overall system health; and Work with internal and external partners and vendors to maintain 24x7 operations support.