DEFINITION To attend and participate in the Sacramento Police Department's Public Safety Communications Academy to receive basic training in answering telephone requests from the public for law enforcement services, including 9-1-1 Emergency calls. DISTINGUISHING CHARACTERISTICS
Dispatcher Recruit is a training classification used for candidates qualified to learn the duties of a Dispatcher I. Incumbents undergo a formal classroom setting, computer lab, and hands-on training program in the Sacramento Police Department's Public Safety Communications Academy.
Upon satisfactory completion of the training and graduation from the Academy, the Dispatcher Recruit will be placed on probationary status as a Dispatcher I and assigned to the Communications Center for further on-the-job training. Incumbents are tested throughout the Academy and must achieve passing grades in order to continue in the program. Failure to complete the Academy successfully will result in release from the academy.
Dispatcher Recruit is distinguished from the Dispatcher I classification in that it is a classroom training classification, while the Dispatcher I classification involves on-the-job training.
Immediate supervision is provided by higher level Public Safety Communications personnel.
ESSENTIAL DUTIES AND RESPONSIBILITIES
A Dispatcher Recruit attends training sessions to receive instruction and learn dispatching methods in:
EXPERIENCE AND EDUCATION
One (1) year of paid customer service experience.
High school diploma or G.E.D. equivalent.
Completion of twelve (12) units from an accredited college or university.
Substitution of Education:
High school diploma or G.E.D. equivalent and four (4) years of paid customer service experience.
Proof of Education:
Proof of education such as college transcripts and/or degrees must be submitted to the City of Sacramento Employment Office in person, as an attachment(s) to the online application, faxed to (916) 596-1556, or e-mailed to firstname.lastname@example.org by the final filing deadline. If submitting in person or via fax, please include your name and Exam #009113-18-4 on your documents.
An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. This evaluation must be submitted before you will be considered for any positions.
Experience with computer terminals and radio broadcasting equipment is highly desirable.
THE SELECTION PROCEDURE
Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders.
1. Application: (Pass/Fail) – All applicants must complete and submit online a City of Sacramento employment application to the City of Sacramento Employment Office by the final filing deadline;
2. CRITICALL Test: (Pass/Fail) - Candidates will receive further information regarding the CritiCall examination via e-mail following the final filing date of this posting. Examination options will include an online exam OR an onsite exam. Candidates who choose the online testing option and pass will be invited to a confirmatory onsite examination. Candidates who do not pass will not have the option to retest, and must reapply at a later date. The exam will be job related and may test your ability to:
3. ELIGIBLE LIST: Candidates who pass the CritiCall test, will be placed in the Dispatcher Recruit candidate pool for one (1) year with the possibility of the list being extended for an additional year. You are not required to re-apply for this position if you have successfully passed the CritiCall test and your name is in the current Dispatcher Recruit candidate pool.
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