Under close direction of the Banquet Manager and the Banquet Captain, this position is responsible for providing Banquet Dining service and Special Event Support to all guests in an efficient, courteous, and professional manner displaying a high standard of customer service. This position interacts with staff internally and guests externally.
Responsible for practicing, supporting, and promoting Thunder Valley Casino’s "Winning Attitude" Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times.
Reports to work on time, as scheduled and in complete uniform.
Maintains a positive and cooperative attitude.
Follows department and casino policies and procedures.
Responsible for prompt, efficient and courteous service to customers, according to departmental and outlet standards.
Has knowledge of all food and beverage health codes, and makes safety first priority. Ensures that all areas are kept clean and free of any potential hazards.
Participates as a team member with staff in producing a smoothly and efficiently run operation that meets the highest standards of Customer Services.
Delivers food orders following the sequence of service. Monitoring customer needs ensuring all requests are promptly fulfilled in their function assignment.
Continually refines and develops knowledge of all Food and Beverage items and service.
Completes all work duties in an efficient and proper manner on a daily basis.
Answers any customer questions and/or complaints and directs concerns to appropriate management.
Performs other duties as assigned.
Any combination of education, training, or experience that provides the required knowledge, skills and abilities.
Ability to attend and pass Thunder Valley’s internal Alcohol Awareness training course; recognize guest intoxication.
Ability to work in a fast-paced environment, follow oral/written instructions, lift up to 50 pounds and must be able to push up to 250 pounds, and stand or walk continuously 2 hours or longer.
Must be at least 21 years of age.
If you feel that this position is a great match for your interests and skills, click the button above to apply. Thank you again for considering joining the Thunder Valley Casino Resort team.
Imagine a career packed with fun, excitement and the satisfaction of knowing you can really make a difference. Actually, that’s commonplace here at Thunder Valley Casino Resort, where we refer to ourselves as “Team Members." We’re individuals who, combined, form a winning team that exceeds our guests’ greatest expectations. By the same token, Thunder Valley exceeds expectations of what an employer should be as well. Our Team Members are second to none, and it shows through their award-winning attitudes. AAA bestows its coveted Four Diamond award on a select few resorts such as Thunder Valley, but that wouldn’t be possible without the hard work and dedication of our Team Members. We’re always looking for superstar achievers to join our ranks either full or part time. Do you think you have what it takes to be a part of the team?