Nov 18, 2018

Account Representative

  • Blue Diamond Growers
  • Sacramento, CA, USA
Full time Customer Service Retail

Job Description

Description

In 1910 a cooperative of 230 California almond growers formed with the following core values:

  • To build strong relationships among growers and with their customers;

  • To communicate directly and honestly; and

  • To work as a team to realize the best return on their investment.

    More than a century later, Blue Diamond Growers still adheres to these values at every level of our operation.  Our employees are strongly committed to the brand and to each other - the word "family" is often used to describe our culture.

    Today, Blue Diamond Growers represents more than 3,000 almond growers in California - the state that provides over 80% of the world's supply.  We are one of the most recognized food brands in the world, with annual sales exceeding $1billion.

    We believe in transparency and honest communication.  Our work style is team-based, working together to innovate, process, and distribute the best almond products to the world.

    After more than 100 years, our core values of integrity, partnership, innovation and quality remain strong.  Our commitment to excellence has driven Blue Diamond's unprecedented growth, innovation, high quality, and value.

    You'll find these values at work throughout our company.  We strive for a diverse workforce, always aiming for greater levels of inclusion.  In addition to a robust benefits package, we offer an employee wellness and fitness program, in which a majority of our workforce currently participates.

    Blue Diamond Growers (BDG) is seeking an experienced Account Representative – Global Ingredients Division to join its winning team in Sacramento, CA. 

    The Account Representative is responsible for administering all aspects of sales contracts and shipments for domestic and export accounts for the Global Ingredients Division to ensure on-time shipments, contract completion, regulation compliance and customer satisfaction.

    Responsibilities:

  •  Serve as the primary contact with customers and brokers in relation to contracts and orders; maintain and build positive partnerships between BDG and customers/brokers
  • Administer customer contracts in accordance with Global Ingredient Division, and BDG policies
  • Facilitate accurate and timely shipments in accordance with customer schedules, contracts, and payment terms
  • Maintain accurate customer records and ensure documentation of essential information; Assure compliance with governmental and food safety regulations
  • Responsible for accurate invoicing of product shipped, including correct payment of broker commissions, and preparation of debit and credit memos as needed
  • Work with customers, brokers, Sales and Planning to forecast upcoming production needs and shipment volumes and timing. Monitor and maintain appropriate levels of inventory, and plan for logistics needs.
  • Address and resolve customer concerns and arranging returns or reimbursements as appropriate. Partner with Quality Assurance department to support complaint investigation. Utilization of customer complaint software required.
  • Provide ongoing customer service, operations and logistics planning support to enable future volume and margin growth
  • Performs other duties and responsibilities as required or assigned by Customer Service Manager

 Qualifications: 

  • Two (2) years’ experience in account management, order processing, handling of billing/invoice documentation, and contract/account administration
  • Proficient computer skills including Microsoft Office applications – Outlook, Microsoft Word, Excel, Power Point
  • Strong organizational, time management and problem solving skills
  • Ability to handle multiple tasks with strong attention to detail
  • Exemplary customer service skills, and excellent communication and interpersonal skills
  • Demonstrated teamwork and team building skills in producing results and meeting organizational objectives
  • Superior professionalism responding to challenging situations
  • Ability to adapt and encourage other individuals in a constantly changing environment
  • Additional Preferred Qualifications:
  • Export knowledge and experience
  • Experience working in an ERP system, preferably SAP
  • Experience working with agricultural products and food safety regulations
  • Knowledge of transportation/logistics procedures
  • Educational Requirements:
  • Bachelor’s Degree in business, agribusiness, or related field of study, strongly preferred.

 

 

Grow your career. Partner with us. We Are the Almond People!

Blue Diamond Growers is an Equal Opportunity and E-Verify Employer

EOE/Minorities/Females/Vet/Disability


Apply Now