Job Description
California not only needs you, it wants you as part of the growing workforce. New employees, new ideas, and new creative perspectives are needed in all areas at the California Department of Tax and Fee Administration (CDTFA). We offer jobs that align with your ambitions and provide a reliable income, stable benefits, work-life balance, advancement opportunities, and the personal fulfillment of knowing that your work is impacting the lives of others. CDTFA values its staff and is dedicated to employee career development. Our agency supports the development of staff by offering training to flourish in their position and programs to promote and explore upward mobility.
CDTFA has over 30 tax and fee program which it administers, the largest being Sales and Use Tax. Last year, the CDTFA answered over 550,000 calls. This position is part of a team to ensure the first point of contact with the Customer Service Center (CSC) is pleasant and professional.
Under the direct supervision of the Staff Services Manager III, the Office Assistant (General) performs a variety of support functions for the Manager and Customer Service Center staff, including: processing mail, printing returns/permits to mail/fax to customers, and logging close-out requests. The Office Assistant (General) welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining the CSC Visitor Log, issuing temporary badges, and maintain and distribute pay and travel warrants.
The CDTFA is dedicated to creating a culture of excellence by offering our team members a variety of educational resources and training classes, including technical and career-related training.
To take a look at CDTFA as a destination employer please click the link (https://youtu.be/Q-r18e_EIBg)
Department Website: http://www.cdtfa.ca.gov
About California Department of Tax & Fee Administration
California Department of Tax and Fee Administration (CDTFA) is looking for you to become part of our growing workforce of new employees with new ideas and creative perspectives that will affect all areas of the CDTFA. New employees, new ideas, and new creative perspectives are needed in all areas at CDTFA. We offer jobs that align with your ambitions and provide a reliable income, stable benefits, work-life balance, advancement opportunities, and the personal fulfillment of knowing that your work is impacting the lives of others. CDTFA values its staff and is dedicated to employee career development. Our agency supports the development of staff by offering training to flourish in their position and programs to promote and explore upward mobility. We are a State government agency that administers sales & use tax and other specialty taxes. CDTFA's team is committed to making life better for Californians by fairly and efficiently collecting the revenue that supports our essential public services. CDTFA - administered programs collect over $70 billion annually to fund essential state and local services such as transportation, public safety, transportation, health, libraries, schools, social services, and natural resources management programs. CDTFA has field offices throughout the state along with offices in New York, Chicago, and Houston to serve our out-of-state taxpayers. We are spread geographically, but we are united in working together to serve our customers.