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Bilingual Spanish Customer Service Desk Positions Available in Rancho Cordova

  • Experis IT
  • Rancho Cordova, CA, USA
  • Jan 06, 2021
Full time Customer Service

Job Description

We are looking for bilingual English/Spanish service desk agents that enjoy working in a high-volume call center environment. Agents are the primary contact for a State program where callers seek assistance with their payroll and electronic time sheet needs. The call center is open from 8:00 am to 5:00 pm, Monday through Friday excluding major holidays. Inbound call volume averages between 60 and 80 calls per day. Duties include:

  • Provide guidance to Spanish speaking callers regarding how to use the electronic time sheet systems.
  • Troubleshoot caller’s technical issues when using computers, tablets, or smart phones while accessing electronic tools.
  • Answer payroll questions about direct deposit, wage garnishment, and payment status.
  • Help callers with account issues such as login difficulties, password resets, and updating account email addresses.
  • Use official scripts to provide accurate and complete information to callers.
  • Protect the personally identifiable information of our callers.

Other required attributes include:

  • Positive and upbeat attitude.
  • Engaging and communicative personality with desire to help others.
  • Adaptability and ability to work in a multi-tasking environment where change happens often.
  • Desire to learn new information and continuously strive to improve.
  • Reliable with no attendance issues.
  • Must be a team player.
  • Bilingual in English and Spanish
Experis IT
About Experis IT

Video Chat with a Recruiter January 28th from 10 am to 5 pm:

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Experis is the global leader in professional resourcing and project-based workforce solutions. We accelerate organizations'​ growth by intensely attracting, assessing, and placing specialized expertise in IT, Finance, and Engineering to precisely deliver in-demand talent for mission-critical positions, enhancing the competitiveness of the organizations and people we serve. | Visit www.experis.com to learn more.

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At Experis, we know that your potential can’t be captured in a resume, job title or job description. With an understanding of your unique talents, experience and interests, our specialized recruiters and job matching process connect you to the right contract positions to accelerate your professional success.

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