The Environmental Services Manager is responsible for the day-to-day operations of the Environmental Services Department. Direct supervision includes: Environmental Services Supervisors, Lead Cleaning Specialist, Heavy Duty Cleaning Specialist, and Cleaning Specialist. The top priority of the Environmental Services Manager is to assure a superior guest experience, in terms of cleanliness of the facility and services provided by departmental personnel, for all patrons utilizing the facilities of Cache Creek Casino Resort. This job plays a critical role in achieving the product goals of Cache Creek Casino Resort and in the development of people and experience. The Environmental Services Manager will provide direct support to the Executive Housekeeper.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Assists in directing and participates in all functions of the cleaning departments to ensure maximum cleanliness of resort facilities.
Assists in managing the entire cleaning operation, directing and ensuring consistent standards performance.
Assists in the day-to-day running of all aspects of assigned department.
Evaluates and justifies equipment purchases as needed.
Ensures that all company, safety, and departmental policies and procedures are adhered to on a daily basis.
Ensure employees’ union contract is adhered too
Track the progress of weekly, monthly, quarterly, and annual objectives
Ensures the department is operated in a manner to consistently achieve the standards set forth by management to ensure total guest satisfaction and exceptional product/property cleanliness.
Assists in implementing controls, and ensures the proper hiring, terminations, and training of all department personnel.
Reviews and monitors work schedules to ensure staffing guidelines are followed and all business needs are covered.
Submits required reports to the Executive Housekeeper and to other property management as requested.
Maintains positive, friendly and caring attitude with arriving and departing guests, department personnel, colleagues and other property personnel.
Actively, openly, and continuously communicates with guests, prospective customers and employees.
Coordinate and execute regular training and development of the team to ensure consistent delivery of high quality product maintenance.
Prepares and follows up on incident and accident reports.
Maintains full confidentiality of all property and classified information
Actively practice the company values of respect, integrity, commitment and humility. (R.I.C.H)
Assist in managing the department supervisors who supervise the departments of Environmental Services. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
Minimum of three years of managerial experience and/or related field
Must be at least 21 years of age.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from guests, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors. Position holder will need to read and interpret written instructions and employees’ handwriting.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to resolve and handle situations involving several variables and settle using provided guidelines and good judgment
Certificates, Licenses, Registrations
Cache Creek Casino Resort Tribal Gaming License.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl and smell. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position holder will be required to monitor employee performance often through visual inspection. Position holder will be expected to be able to distinguish among varying levels of cleanliness and colors.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles and second hand tobacco smoke. The employee is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is usually moderate. This position requires the position holder to spend a great deal of time indoors, in and around cleaning chemicals and supplies.