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Can you initiate, nurture and bring value to business relationships? Are you looking to join a company where smart ideas and hard work pays off? Apply today! Your role Our Operations Team is seeking a Business Development Associate to help build and strengthen our relationships with our partners. While we are looking for a well-rounded, jack-of-all-trades type, you will primarily be responsible for building new partnerships with and ensuring that our new relationships with our real estate agents start off on the right foot. These partnerships are integral to our business, and a well-established relationship with them will be the driver of our future growth. You will need to understand every part of the business cycle from the perspective of the real estate agents and be able to explain to them how we can both benefit best from our working relationship. Since the real estate agents are located throughout the country, your conversations will be on the phone from our Natomas office. What we expect from you Be passionate, proactive and well-spoken Take pride in your work and have great attention to detail Have customer service experience Proven ability to work with targets/quotas Can show a high level of self-motivation Flexibility - both when it comes to changes around you and on the phone when interacting with agents of different backgrounds Phone Etiquette - be pleasant, think quick on your feet and be to the point Willingness to keep learning and absorb the company's culture Can remember a lot of new information and is able to multi-task Is computer savvy combined with fast and accurate typing skills Is able to focus and has a good common sense Must obtain California real estate license within 270 days of hire (company paid) What we offer A very competitive salary: $34,000 - $37,500 annually plus a yearly discretionary bonus Rapid salary growth based on upward mobility Paid Holidays and 3 weeks paid vacation 401(k) plan with company matching contributions Medical, Dental, Vision plans Warm, fun, welcoming and startup-like work environment A well built and engaging training program that will advance your career Great events, like our Holiday parties and quarterly team-building extravaganzas (including plenty of food and drinks, of course!) Weekly catered lunches, healthy snacks, guest speakers, friendly competitions and more No drama and no requests for overtime About ReferralExchange ReferralExchange is a San Francisco based tech company that combines cutting-edge algorithmic approaches with a dedication to exceptional customer service. We connect home buyers and sellers with the top three real estate agents that best match their needs. Our sophisticated data and customer support teams analyze our network of 40,000 agents from leading firms to find the best match. We are a medium-size company with a small company feel and small company growth opportunities. We have a strong core business that is fueling our innovation and helps us expand our business even farther. We are a highly collaborative team. Our weekly schedule sets aside time for us to meet and discuss projects or issues we are currently working on and solicit help from the group. Showing initiative and solving problems are expected in our company, and we compensate accordingly. We cultivate a ‘work hard. play hard’ mentality which means that the challenges can be great and you might work up a sweat, but we have fun together and respect your personal time.

Focus: FTT – Global Information Security You will report to the Manager of Global Information Security, the Manager of Security Risk and Awareness will provide team oversight and global responsibility for the Security Risk and Awareness Program, including Awareness Roundtables and Training, Simulated Phishing and education, as well as vulnerability assessment trend analysis and reporting.  You will lead security initiatives including business engagements and eGRC maturity.  You will develop and lead a high-performing team of 6+ Security Analysts resolving more complex issues while exercising independent judgment.  This role also provides leadership and manages the planning and delivery of Security Projects and Initiatives. Collaborates with cross-functional leadership in the business and technology to plan for and manage short to mid-term objectives, and provides input into strategy for the department. Responsibilities include: Scope of Day-to-Day Management (People, Impact & Accountability): Manages day-to-day activities for a team of individual contributors - May provide input to strategy/roadmap for the department - Utilizes depth of knowledge to provide guidance and direction to the team - Collaborates with cross-functional leadership to ensure day-to-day needs are met. Product, Operational Management, and Service Delivery: Works with a team, under the direction of leadership, to identify opportunities for and potential barriers to process and/or product improvement within area of accountability, and may make recommendations accordingly - May manage initiatives and/or security projects. Communication/Leadership:  Communicates effectively through various outlets.  Ability to present to large groups on video and in person. Ability to speak comfortably with Leadership on a daily basis. Talent Management: Leads and provides recommendations on the hiring of (internal and external) individual contributors - Provides ongoing feedback to support staff development and performance - Motivates and engages individuals and team. Actively applies project management principals, skills, experience and best practices. Contributes subject matter expertise in assigned area as the lead. Creates project proposals, design documents, and extensive documentation.  Communicates globally cross functionally in business terms, not technology terms.  Negotiates cross-functionally as necessary. Understands and anticipates barriers and proactively coordinates and/or collaborates with assigned resources and key stakeholders.   Analyzes and makes recommendations to increase efficiency, compatibil, ty and improvement of workflow the organization. Establish metrics and measurements demonstrating program effectiveness. Stay abreast of new and emerging technologies, threats and processes. Make and influence technical and business decisions Recruit, develop and mentor a team of talented, highly motivated staff Develop opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery For immediate consideration, forward your resume to Randy Danielian at randy.danielian@franklintempleton.com

Responsibilities include: Provides input to routine & exceptional decisions regarding processes / systems issues, utilizing depth of knowledge/technical expertise to provide guidance and direction to teams. Escalates where manager input required. Ensure that all daily work is performed in accordance with department policy and procedural guidelines.  Ensure that daily NAVs are completed accurately and timely by the team.  Supervises day-to-day activities for the team, and ensure timely completion and accurate dissemination of information. Ensure that all periodic tasks are completed accurately, reviewed and provided to appropriate parties as necessary by required deadlines. Review of KPIs (key performance indicators) and or MORs (management operating reports) as per department requirements Acknowledge requests and liaise with Investment Accounting to ensure external and internal audit requests are completed timely and identified issues are resolved for applicable funds.  Liaise with all key stakeholders that rely on Investment Accounting Services hand-offs Review and ensure all Investment Accounting Services policy and procedure documentations are updated as required. Attend meetings with business partners and projects as required Support the Manager in recruitment initiatives, including conducting interviews and carrying out inductions where appropriate Support the Manager in ensuring that the Performance Management process is completed by conducting staff appraisals and ensuring timely feedback is provided to staff. Provides ongoing feedback to support staff development and performance. Works with manager to identify high potential and top performing staff and makes plans to stretch/develop these individuals further.   Liaise with HR where appropriate on staff related issues ensuring employee policies and procedures are adhered to. Support the Manager to ensuring team has Training & Competency criteria and T & C is captured in yearly IPPs. Works with team, under direction of leadership, to identify opportunities for and potential barriers to process and/or product improvement within area of accountability, and may make recommendations accordingly. Suggest improvements to departmental workflows, review internal policies and procedures and update as required. Leverage and adopt global best practice where feasible. Coordinate and facilitate Investment Accounting Services projects by creating and maintaining project status communications Provide leadership, expertise and technical support in the completion of departmental projects. Is aware of operational risks for own department, understands and implements the use of key controls, including the enforcement of departmental policies/procedures. Understands the impact of operational risk upstream and downstream. Contributes suggestions to improve control environment and manage risks. Represents department in cross department projects as subject matter expert, identifying issues and solutions. May lead department level projects.

Responsibilities include: Conduct proactive sales presentations to top and 2nd tier producers highlighting the FT products and services. Discuss how the FT tools and services can meet the reps needs based on the reps’ acquired profile information. Assist with territory and firm-wide campaigns through proactive contact and relationship building with clients. Presentation and territory development. Assist in the development and management of territory business plans focused on top and second tier producers. Create and tailor sales ideas and presentations based on broker profiles and channel focus. Create and analyze firm sales and asset reports to determine territory opportunities. Travel to territory as necessary. Participate in new and existing training programs to enhance performance and further career development. Mentor new & existing internal wholesalers and sales associates Qualifications   Ideal candidates will have: Bachelor's degree or equivalent required. Series 7 required. Series 63 required with training provided for eligible. Two to three years equivalent sales or service experience In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of Total Rewards—the mix of both monetary and non-monetary rewards provided to you in recognition for your time, talents, efforts, and results.

Responsibilities include:  Liaison between business groups, technical/development teams and key stakeholders all of which are kept abreast of all project progress and issues. Assess meeting requirements in advance (agendas, scheduling meetings, prepare and distribution of minutes) and following up on meeting action items.  Tracks the status of various GPS projects/initiatives to ensure timely decisions are projects/initiatives of changing circumstances and resource availability, coordinates with different business units, prepares project documentation, project plans, project presentations and reports for senior management.  Serves as a backup for internal project teams and ensure that projects are on schedule and the deliverables are met. Efficiently and accurately performs monitoring and analysis functions for the various projects.  Tracks the status of various projects to ensure timelines and deliverables are met Produces and distributes project documentation and project plans Assist in the resolution of various product and project related issues that arise Provide project support to the Senior Manager Performs monitoring and analysis functions for the various projects Serves as a backup contact for internal project teams as designated Assesses meeting requirements in advance which includes agendas, meeting rooms, teleconferencing, and distributing meeting minutes Works with GPS colleagues and business partners, coordinate the development and management of the annual global product pipeline and contingency planning process inclusive of managing the database, quarterly and ad-hoc reporting and ensuring the accuracy of the pipeline information throughout the year. Participate in analysis and interpretation of product strategy findings within the product pipeline development framework.  Participate in leveraging resources of Finance, Sales, Legal, Marketing, Fund Administration and other relevant departments to maximize the impact of Global Product Strategy efforts. Possess a clear understanding of the needs and characteristics of various target audiences, including key distinctions between distribution channels and product vehicles.  Coordinate and maintain the annual product pipeline planning process and calendar Works with Product Development and Implementation teams to ensure the product pipeline database is accurate and up to date throughout the year Produces annual and quarterly global product pipeline reports and metrics Assist in the preparation and development of the annual product pipeline presentation to the Executive Committee Prepare other special and ad hoc reports and presentations as required Contribute ideas and assist in the development of creative content for product strategy communication materials and presentations Build PowerPoint presentation production for product strategy and division’s executive Develop quarterly presentations (strategic messages, themes, and metrics) on division’s achievements which are delivered to executive and senior leaders Deliver information to business partners and GPS colleagues in an efficient and user-friendly fashion by creating engaging content as well as contributing ideas to designing content

Newport Group has a great opportunity for a Administrator in our ESOP group. The ESOP Administrator will be responsible for reviewing census information and determination of eligibility, reconciliation of trust asset, compliance testing under code sections 404, 415, 410(b), and 416, allocation of employer contributions and posting of other participant activity to individual accounts and preparation and review of Form 5500 and related schedules S/he will update all information into recordkeeping system DST, allocate investment gains/losses, allocate employer contributions and forfeitures, and balance summary of accounts to trust assets. Requirements: Bachelor’s degree in accounting or business related equivalent or the equivalent of related experience in the administration of retirement plans ASPPA designation a plus Excellent written and oral communication skills. Proficient using Excel, Word, PowerPoint, and Adobe Must have strong analytical, problem solving and organizational skills Must have a demonstrated track record of consistently meeting and/or exceeding performance expectations with the ability to work under pressure in a very fast paced environment

Newport Group has a great opportunity for a Team Leader, Client Services. The Team Leader will supervise the activities of the team to provide full service retirement plan recordkeeping and within the established quality standards. In addition, this position is responsible for providing leadership and guidance to the team. S/he will manage the work-flow activities of staff in accordance with corporate strategic direction and budgetary guidelines. Facilitate communication and provide technical guidance to staff. Train, develop and review the work of new staff members. Resolve escalated issues and demonstrate proactive solution-based approach to enhance client relations. In addition, the Team Leader will manage team member issues, absences and special requests. Make procedural change requests or clarifications and then implements in the department. The Team Leader will be responsible for quality control and timely delivery of client work. Participate in the development and implementation of company policies and procedures. Remain current on regulations and new pension laws. Participate in cross-functional projects, manage staff member’s performance and productivity. Ensure staffing levels are appropriate to workload, effectively manages time off requests. Identify areas of opportunity for staff members and provide training/feedback on an ongoing basis. Conduct effective team meetings, attend routine meetings with LOB leader and communicate expectations effectively with staff members. Works closely with Human Resources with on recruiting, counseling of employees, and recommendations for termination of employment. Facilitates all aspects of the Performance Management cycle including conducting annual reviews and establishing meaningful and relevant performance objectives. Qualifications: Bachelor’s degree in Business, Finance or related field or equivalent experience. 5-7 years of related experience in qualified retirement plan environment, or related field. Excellent verbal and written communication skills. Proven ability to train and assess the work of others. Must be highly organized with strong attention to detail and solid prioritization skills. Excellent client services and interpersonal skills. Solid analytical, financial, time management and problem resolution skills. Ability to work well in a fast-paced, dynamic environment with a high degree of accuracy. Must be focused and driven with the ability to manage multiple priorities with tight deadlines. Strong Microsoft Office Knowledge of Relius Admin system, DST, PC applications and File formats a plus Successful completion of ASPPA or NIPA examinations/credentials a plus

Job Summary: The Caesars Rewards Lead Representative will work 90% of the time assisting Caesars Rewards Representatives at the Caesars Rewards Center and at the Bus Center with guest transactions.  Lead Representatives are responsible for adjusting the front line to provide optimal differentiated service throughout the shift.  Lead Representative are also responsible for maintaining the break schedule, assisting Representatives during guest transactions with any questions, and resolving and researching guest service issues.  During their shift, Lead Representatives are also responsible for performing transactions themselves to expedite service.  If a Supervisor is not on shift, the Lead Representative will lead the shift operation. Qualifications: High school diploma or GED Previous experience in a customer contact position with leadership skills Able to type 40 WPM and navigate several computer programs at one time Able to maintain composure and provide excellent guest service under difficult circumstances Must be able to work any day of the week and any shift  Must be at least 21 years of age Must be able to read, write, speak, and understand English  Must be able to get along with teammates and work as a team  Must be able to meet appearance standards as outlined in the Employee Handbook Must be detail oriented and have ability to multi task in an efficient manner   Must be able to receive and accept direction and instruction in a positive and cooperative manner Essential Job Functions: The Lead Representative is responsible for coordinating operations on the front line to ensure that the shift runs smoothly and efficiently and is delivering above average guest service consistently throughout the shift The Lead Representative will lead by example and act as a role model to fellow teammates by maintaining an upbeat and positive attitude, showing respect to teammates, being a team player and using outstanding guest service skills when interacting with guests Lead Representatives will be willing to provide assistance to the team in its efforts to successfully achieve all Company and Department goals The Lead Representative will communicate any issues or problems regarding teammates, guests, or policies and procedures to the Supervisor and/or Manager for resolution Lead Representatives will welcome and greet guests at the Caesars Rewards Center and the Bus Center Must maintain sufficient knowledge to effectively and enthusiastically promote all aspects of the Caesars Rewards Program and its benefits Offer and promote the Caesars Rewards Visa card and successfully meet the minimum established monthly goals for Visa acquisition Provide accurate information to guests regarding on property promotions & events and direct marketing offers “Suggest” and recommend to the guest’s various venues, outlets and amenities to enhance the guest’s experience while on property Create a fun and excitement while interacting with team members and guests Be able to maintain composure when dealing with difficult guest situations and commit to resolving all problems to achieve a positive outcome The Lead Representative will be capable of and willing to train all teammates on processes, policy & procedure, new initiatives, promotions, and Caesars Rewards benefits Be able to take direction and coaching from Supervisors in an upbeat and positive manner Embrace the changes that are routinely made in a marketing program that continues to evolve and grow Comply with all Caesars Rewards Department policies & procedures and Caesars Rewards brand standards Maintain data integrity and confidentiality when working with guest accounts Comply with all Internal Control policies and procedures Comply with all state, federal and tribal regulatory policies and procedures Maintain data integrity and confidentiality of all customer information  Complies with all state, federal and regulatory policies and procedures Physical, Mental & Environmental Demands: Able to continuously maneuver around office including the ability to bend, crouch, kneel, twist and work at a desk Able to continuously stand and maneuver in confined area   Able to lift and/or carry objects weighing up to 30 pounds Able to stand for long periods of time  Able to meet service standards throughout the shift Able to respond to visual and auditory cues Able to work in areas containing second hand smoke  Able to work in noisy environment Able to meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.   Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

Job Summary : Responsible for the case management of all Workers’ Compensation and General Liability claims for the Harrah’s Northern California property. Responsible for minimizing Employer liability and for reducing overall claim frequencies and costs. Assists Security/Surveillance Manager in the creation and coordination of Risk and Safety programs and responsible for inspections from various entities. Qualifications :  Minimum of 3 - 5 years of experience in risk and safety administration, fire code and Hazmat requirements, and fire code inspections; and one-year work experience in workers compensation claims management.  Bachelor’s Degree in related field preferred. Ability to prepare and communicate clear concise oral and written reports, letters and memos required.  Establish and maintain effective working relationships with departments and interact in a professional manner with all levels of employees.  Must be able to learn quickly and use system for tracking claims information.  Must be well organized and detail-oriented, with excellent interpersonal skills. Must be fluent and literate in English. Maintain confidentiality of information. Must present a well-groomed appearance.  Must be fluent in use of Microsoft Office Products (Excel, Word, PowerPoint, Publisher & mail).  Bilingual a plus. Essential Job Functions: Responsible for Workers’ Compensation and General Liability Claim case management, including timely filing, tracking and maintaining all claims. Responsible for minimizing Employer liability, and reducing overall claim frequencies and costs.  Maintains files relating to Workers Compensation claims in litigation. Compiles and maintains all security and employee accident reports for the Harrah’s Northern California Property. Compiles and produces monthly Workers Compensation laws and statutes, General Liability and Quarter end reports Instruct New Hire Orientation, Supervisor, Back Injury Prevention and Bloodborne Pathogen Classes. Maintain list of Liability Insurance Certificates for Contracts. Liaison with Fire Department, Health Department, EPA, Sheriff’s Department and Rincon Tribal Offices. Property responsibility for all inspections of above agencies and coordination w/ various departments to insure necessary parties are involved. Pro-active inspections to insure compliance amongst operating departments including necessary training or other programs. Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:       Must be able to work inside and continuously maneuver around office area and throughout the hotel/casino property.  Must be able to respond calmly and make rational decisions when assisting employees in a fast paced environment.  Must be able to effectively present information to large groups. Must be able to bend, crouch, kneel, twist, lift, stoop, reach and work at a desk when performing administrative functions.  Responds to visual and oral cues.  Must be able to read, write, speak and understand English.  Must be able to operate a computer, telephone, calculator, photocopy machine, fax machine, scanner and other equipment as deemed necessary.  Must be able to type, write and read reports.  When on casino floor, must be able to tolerate areas containing second hand smoke, high noise levels, dust, and bright lights. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

Job Summary : Provide administrative and secretarial support to the Managers in the Facilities and EVS department. Keeps accurate records of all maintenance logs, accounts, orders and inventory records. Performs other related duties as assigned.  Qualifications :  High school graduate required.  0-2 years administrative or secretarial experience required. Must be able to type 60 wpm.  Must possess strong computer skills to include Microsoft Word, Excel, PowerPoint, and Outlook. Must possess strong communication skills.  Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Essential Job Functions: Prepares and types correspondence, forms, reports, charts and graphs.  Ensures competency of work from the standpoint of grammar, composition and format.  Sets up and maintains all files and records, as required.  Places, accepts and screens telephone calls and refers calls to others as appropriate.  Receives, opens and distributes incoming mail and documents.  Performs duties as assigned, always presenting oneself as a credit to Harrah’s and encouraging others to do the same.  Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervisor Complete daily Purchase Orders Online parts/service ordering Phone parts/service ordering Track daily departmental expenditures Track and report Utility consumption spend and data Report Utility spend data to corporate Scan and report Electrical data to third party tracking entity Update and manage CG metric tracking sheet Hotsos (work order system) administrator Track and dispatch Hotsos call to appropriate mechanics Liaison with parts and supply warehouses Track/receive deliveries Manage tool and truck check out log Assist other departments with administrative duties as requested Correlate and track receipts and invoices Manage CG audit process- track/communicate results Inventory, manage and check out all Facilities parts, supplies and materials Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required.  Physical, Mental & Environmental Demands:           Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.  Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine and photo copier.  Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English.  Must be able to respond to visual and aural cues. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

Job Summary : Develops, implements, manages and coordinates the development of mid and premium level players programs by performing the following duties personally or through team members.  Ensures the growth of gaming revenues through flawless execution of all the functions performed in the Casino Hosts department.  Qualifications : Experience of 3 to 5 years in the gaming industry, with at least 3 years managerial or supervisory experience in Casino Marketing or Player Development.  Proven track record in growing, developing and increasing the profitability of high-end customers.  College degree in Marketing, Business Administration or related field preferred.   Must possess excellent communications skills, particularly those skills needed to resolve complaints from dissatisfied and upset guests.  Must be able to manage multiple objectives and tasks simultaneously, and be able to continually assess and re-set priorities. Must be able to lead the team of Casino Hosts in achieving their financial and productivity goals. Must be able to get along with co-workers and work as a team.  Must present a well-groomed and professional appearance.  Must be able to work any day of the week and any shift. Essential Job Functions: Directs and coordinates the day-to-day activities of the Casino Hosts and Inside Sales team members. Assist in setting business and performance goals that grow VIP business. Hires and manages Casino Marketing team.  Develops personal relationships and manages staff to also develop personal relationships with premium players in both tables and slots, in all domestic markets and with sister properties within the Brand.  Monitors productivity and holds staff accountable. Works closely with Special Events and Direct Mail teams to maximize VIP visitation. Develops and maintains a customer database for premium players.  Coordinates programs, activities and the database with general marketing programs and systems.   Responsibility and accountability for the customer segment 400+ ADT including the growth, development and profitability of this segment of our customer base.  Delegates assignments to the most appropriate person by analyzing the requirements of the task and relating those to the capabilities of employees in order to accomplish tasks on time and within budget.  Meets individually with employees to discuss career goals, identifies skills needed to achieve goals and develops action plans to satisfy both.  Assists employees through development process by following-up on a regular basis and holding employees accountable to plan.  Cross-trains employees and prepares employees for next career opportunity. Conducts Performance Reviews. Makes or recommends wage increases and promotions. Handles employees' complaints or grievances Recommends disciplinary action or disciplines employees Monitors legal compliance with federal, state, and gaming laws Other duties as assigned  Physical, Mental & Environmental Demands: Must be able to maneuver in and around the entire casino and hotel area, particularly the gaming pit areas.  Must be able to respond calmly in crisis and demanding situations, particularly when situations involve customer or employee conflicts.  Must be able to speak, read, write and understand English.  Must be able to respond to visual and aural cues.  Must be able to work in a smoke-filled environment.  Must be able to converse over the telephone in situations where there is loud and disruptive background noise. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.   Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

Job Summary : Provides friendly service to all internal customers through the procurement of goods and services at the best possible price, service and quality. Qualifications :  Must have a minimum of five years buying experience required or eight years in the culinary field as a chef.  College degree from a four-year college or university or a degree from an accredited culinary institute required.  Supervisory or management experience preferred.  Computer experience preferably on an inventory/purchasing system preferred.  Must possess excellent customer service, strong team building (lateral, support, report) and communication skills. Must have a “can do” attitude and approach challenges from a problem-solving perspective.  Must be able to type at least 25 wpm.  Must be able to speak clearly and possess excellent phone etiquette.  Must be able to get along with co-workers and work as a team.   Must present a well-groomed appearance.  Essential Job Functions: Provides excellent customer service to internal customers at all times.  Works with outside vendors by conducting open bids for supplies and services.  Negotiates with vendors and internal customers and reaches an agreement on prices that will satisfy both parties.  Communicates with department managers regarding their purchase orders.  Inputs data entry on purchase orders into the computer system.  Produces clear and precise specifications when ordering items. Meets the attendance guidelines of the job and adheres to departmental and company policies.   Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required.   Physical, Mental & Environmental Demands:            Must be able to speak in a pleasant, quiet, and understandable tone of voice.  Must be able to work independently.  Must be able to sit for periods of four or more hours at a time.  Must be able to maneuver throughout all areas of the property.  Must be able to work in stressful situations.  Must have the manual dexterity to fill out and process the required paperwork and operate the following office equipment: computer, printer, typewriter, photo copy and fax machine.  Must be able to lift up to 10 pounds, push and pull a cart up to 30 pounds and carry up to 20lbs. Must be able to give, as well as respond to visual and aural cues. Must be able to read, write, speak and understand English.  Must be able to concentrate for long periods of time and able to calmly respond and handle internal customers’ concerns and needs. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

At Clark Pacific, exciting building projects are just the beginning! As the West Coast’s leading prefabricator of building systems, our talented team of professionals bridge the gap between construction and manufacturing every day, providing solutions and innovations that deliver high-performance structures with enhanced cost, schedule, and safety.  It all starts with the Clark Pacific Employee Experience: top talent people working together in an environment that fosters collaboration, growth & development, and compassion. We are great people doing great things, together!   We have over 50 years of experience and have successfully contributed to some of the West Coast’s most iconic buildings including the Golden 1 Center, the Apple II Campus, the San Francisco 49ers stadium, and the Stanford Escondido Village Graduate Housing to name just a few. When people want to experience, quality, and a partner they can trust, they choose Clark Pacific.  Repeat customers, numerous building and environmental stewardship awards, and great employees are some of the things for which we are most proud and grateful.     Clark Pacific is seeking a Business Data Analyst to function as a liaison with stakeholders in order to elicit, analyze, communicate, and validate requirements for changes to business processes, policies and information systems.     This role will be responsible for the creation, production, and management of key metrics, dashboards, databases, and tools used to make business decisions. The primary role of this position is to identify systemic solutions that solve critical financial and business needs. This role will help management navigate automated solutions while driving strategic decision support to business development, plant operations, engineering, field, and all other functional areas.      Some more about this role and the right candidate:   Report Development Continuous Improvement Financial Acumen Business Partnership, Team Focus, Detailed oriented Bachelor’s degree in accounting, Finance or equivalent Full Microsoft BI Stack (SSRS, SSIS, SSAS) Experience writing SQL, Transactional SQL (Stored Procedures, Triggers, and Functions) required. Excellent oral and written communication skills   Interested?  Curious?  Want to learn more? Click below and let’s begin the journey! Welcome to Clark Pacific.     Clark Pacific is an Equal Opportunity Employee

FUNCTION Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technician's time is consistently sold to service customers. RESPONSIBILITY Forecasts goals and objectives for the department and strives to meet them. Hires, trains, motivates, counsels, and monitors the performance of all service department staff. Prepares and administers an annual operating budget for the service department. Maintains reporting systems required by general management and the factory. Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys. Strives for harmony and teamwork within the department and with all other departments. Develops and implements a marketing plan which promotes new and repeat business. Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Understands and ensures compliance with manufacturer warranty and policy procedures. Accounts for all documents; ensures that none are missing and all are processed correctly. Insure excellent customer handling, including quick resolution to any customer complaints to the customer’s satisfaction and within Company guidelines. Maintain CSI ratings as provided by the factory or measured through other sources. Holds weekly department meetings. Directs and schedules the activities of all department employees. Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed. Monitors technicians' daily productivity reports and corresponding payroll records. Monitors and follows up on parts orders with the parts manager to ensure availability. Establishes and maintains good working relationships with customers to encourage repeat and referral business. Informs repair technicians of time allowances on each repair order. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Keeps abreast of new equipment and tools available and recommends purchases. Ensures that the work areas and customer waiting area are kept clean. Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities. Serves as liaison with factory representatives. Ensures that customers' service files are up-to-date and readily available for reference. Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance. Prepares pricing guides and maintenance menus for frequent labor operations. Handles customer complaints immediately and according to dealership's guidelines. Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience. Attends managers’ meetings. Maintains safe work environment. Maintains a professional appearance. SUPERVISORY RESPONSIBILITIES Manages subordinate employees in the Service Department. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, gained through education and experience. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Four to six years related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.  MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages. Ability to apply concepts of basic algebra.. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. CERTIFICATES, LICENSES, REGISTRATIONS   Valid Driver's License Location:   Service in Sacramento, CA 

SUMMARY Assumes responsibility and is accountable for customer retention and the profitability of each department in the dealership on behalf of the dealer. Fulfills responsibility through the use of sound business management practices. Plans, motivates, and coordinates the activities of the management team. ESSENTIAL DUTIES   include the following. Other duties may be assigned. Possesses outstanding product knowledge, and is able to coach and explain to others, the operations of Land Rover vehicles and their off-road capabilities: a "zealot “. Implements processes within the Centre in keeping with the "Land Rover Retail ., specifically, salary-based pay plans, cross-training for all employees, follow-up system processes, floor traffic tracking process, no-hassle sales process. Creates a viable Centre Business and Marketing plan.  Provides an accurate, timely monthly financial statement to LRNA, and strategically manages financial resources to maximize Centre profitability.  Implements tactical programs as required by market and business conditions to maxim and profitability.  Publicizes the Centre via appropriate advertising and marketing within the Centre.  Directs the activities of the sales team to encourage sales guides in reaching their targets with new and used Land Rover vehicles, other used 4x4 vehicles, vehicle Kit and personal goals ensures that all aspects of the sales process are easy and hassle-free for customers.  Directs the activities of the after-sales team (service, parts and technicians) to ensure that all service processes are efficient and convenient for customers.    Holds regular Centre team meetings to communicate with employees about all aspects of the business: specifically focusing upon performance against Business Builder measures, and overall Centre goals. Is responsible for ensuring that all Centre employees attend the required training in order to do their jobs, and that any training needs are planned for within the Centre business plan.    Works with Land Rover North America to schedule, communicate and carry out any programs spearheaded by LRNA, for example, the Land Rover Way Workout, 4x4 Authority, etc. Provides individual coaching to Centre employees as required, regarding their job performance and personal development.   Is responsible for the recruitment of all employees within the Centre, including drafting appropriate job descriptions and advertisements, interviewing candidates, and inducting them into the operations of the Centre when they are hired. Conducts regular performance appraisals for staff under his/her direct control, and ensures that other managers within the Centre do the same for staff under their direct control.  Provides guidelines and parameters for the level of empowerment of each Centre employee to ensure they know exactly what they can do to assist in satisfying a customer with a complaint.    Works with the Centre team to plan and coordinate Centre-sponsored events, such as off- roading, service clinics, customer focus groups, etc. to meet Land Rover Centre standards, and provide a value-added service for customers. Is able to appropriately merchandise the Centre environment with Gear, Kit and artifacts to fully reflect the Centre philosophy.  Works with the Centre team to encourage cross-departmental knowledge and expertise. Has processes in place to allow employees to back each other up during busy periods.  Creates a positive work environment, which is a fun place to be for employees and customers alike.  Develops processes and programs to identify and reward owner loyalty, for example, incentives for repeat buyers.  Establishs objectives with each department manager and follow up to insure everything possible is  done to achieve same.  Analyze market for new and used vehicles, service and parts business to insure that objectives are proper.    (factory supplied composites, sales, etc.) Ensure adequacy of all staffing and compensation programs.   Control the level of all receivables and insure prompt collection. Assure compliance with all regulatory or other legal requirements in all areas (e.g., advertising,    Bureau of Automotive Repair regulations, DMV regulations, insurance regulations, Truth in Lending, Warranty requirements, etc., etc., etc.) Assure the maximum level of professionalism and ethical standards of all personnel in the handling of all public   customer contact and relation issues. Assure maximum employee morale and promote total dealership teamwork.  Assure proper maintenance and appearance of lot and facility.   Conduct regular staff and financial results meetings with department managers Keep President informed of all relevant and/or significant events and information.  Cultivate relationships, communication and teamwork with other Niello GM’s.   Dealership performance must be equal to or above average group performance, most importantly, but not exclusively,on department net profit and asset control.    Niello Company Group Composite. Dealership performance must be equal to or above average group performance.  Manufacturer provided composites. Dealership performance must be above averages.   CSI Reports. Dealership performance must be above local, regional or national averages MARGINAL DUTIES   include the following. Other duties may be assigned. SUPERVISORY RESPONSIBILITIES Manages subordinate supervisors who supervise employees in the Sales, Service and Parts Departments.  Responsible for the overall direction, coordination, and evaluation of this unit.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Two to four years related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to write speeches and articles for publication that conform to prescribed style and format.  Ability to effectively present information to top management, public groups, and/or boards of directors. MATHEMATICAL SKILLS Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. CERTIFICATES, LICENSES, REGISTRATIONS Valid Driver's License State Sales License PHYSICAL DEMANDS    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.  The employee frequently is required to stand, walk, sit, and reach with hands and arms.  The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception. WORK ENVIRONMENT    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions.  The noise level in the work environment is usually moderate. ACCOUNTABILITY To the CFO, Controller and all owners of the corporation.

Job DescriptionFPI Management is currently looking for a Compliance Specialist to join our Affordable Communities team! OUR IDEAL CANDIDATE has a minimum of 3 years' experience in a similar Compliance role, Tax Credit certification (C3P, CPO, FHC, HCCP, NAHP, NAHPe, NCCP, NCP, NCP-E, SCHM, TCS), preferred, has some supervisory experience, preferably with a dispersed team, has experience with rent, income and utility allowance adjustments and updates. Yardi Affordable and SHRA Bond Reporting experience a plus. Is a reliable, highly organized and detail-oriented 'can-do' team player with excellent communication skills and possesses efficient problem solving skills. Is a self-starter -- able to reassign priorities daily. MINIMUM REQUIREMENTS: High School diploma or equivalent, valid driver's license and an insured, operable vehicle, English language proficiency (read, speak and write), and the ability to pass a full background check and drug screening ( Note: As it relates to marijuana use, FPI will consider any applicable state law when dispositioning test results ) Why look at FPI for your next career step?   We are the 6th largest (2nd largest in Affordable communities) third-party property management company in the Nation, an industry leader, with over 700 properties (over 100,000 units) across 14 states under our management. We offer comprehensive compensation and benefits packages, on-going training and professional development, and plenty of growth opportunities. Come join Team FPI! Interested?  Click the Apply button above to learn more about this great opportunity to work with an industry leader! #WeAreTeamFPI EEO/EVerify Statements FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.

Renewal by Andersen of Sacramento is seeking energetic people to fill our open Retail Brand Ambassador positions. All it takes is the drive and determination for success and a friendly attitude. Due to continued growth we have open positions in Sacramento, CA. Duties & Responsibilities: Speaks with homeowners in a public setting to gather information about the condition of their windows and subsequent needs Schedules appointments for Design Consultants to do complete in-home inspections to make a proper assessment and offer solutions Communicates with management daily Maintains assigned work space in an organized and clean manner Professional appearance at all times Job Requirements: Work day/nights, weekends and holidays (Excluding Thanksgiving and Christmas) Reliable transportation Current copy of auto insurance policy Willing to travel 50+ miles to store Experience using Excel and Google Drive Must have cell phone w/ data and text messaging Demonstrated ability to work in a team environment We offer: Competitive hourly rate + bonus plan (you will be a W2 company employee, not a contractor) Paid training Medical/Dental/Vision (Available after 60 days) Mileage reimbursement Fun work environment Career growth opportunities *Renewal by Andersen of Sacramento is an Equal Opportunity Employer* Renewal by Andersen is the window replacement division of the Andersen Corporation. We replace worn out windows with new Andersen replacement windows. Don't worry, there's no selling and we don't expect you to know anything about windows to apply for this job. Part-time 20-35 Hours per week Sunday-Saturday

The  Accounts Receivable Specialist I  is responsible for ensuring that delinquent accounts are brought up to date by communicating directly with members through daily, professional correspondence, inbound and outbound telephone calls. Examples of Essential Functions: Meets and exceed all daily productivity, calls-per-hour (CPH), call quality evaluations (CQE), and all other metrics. Negotiate payment terms, reconciling past due amounts and offer settlements to enhance the member to consider a new membership with CFF. Analyzes and documents reason for past due payments, reviewing terms of sales, service or credit contract with customer Prepares and mails final demand letters Work with AR Management to identify process deficiencies and implement established best practices. Confirms current address on “returned collection” mail, by calling member, internet search for current address and/or reverse directory search Files preparation of Bad Debt write-off accounts Primary contact for accounts past due and requiring additional collections treatment. Tacks and Mails 30-60-90 day collection letters & credit card/EFT decline letters Maintain and consistently update and monitor a past due account portfolio by contacting delinquent customers via telephone, email and letters. Maintains filing system for agency assigned accounts Meet or exceed individual cash targets and call volume as assigned on a monthly & quarterly basis. Educates members on basic cancellation policies, collects amounts due and negotiates settlements Maintains accurate Daily Collection Activity Log Ability to communicate effectively verbally and in writing Regular and predictable attendance Other duties as assigned   Qualifications: Minimum 4 year’s office or 6+ years at Cal Fit. 2 year collections experience preferred Ability to work at a fast pace; initiative and results-focused Strong influence and presentation skills. Proficient in MS Windows/Outlook; ability to type 40 words Strong communication skills; proficiency in written and spoken English   Education: High School Diploma or GED required A.A. preferred Hours: Full-Time position 8:00 a.m. - 6:00 p.m. Reasons to Bring your It to Cal Fit (depending upon position/ask your interviewer): Paid Time Off 1st year Medical, Dental, Vision Insurance Free Membership at all clubs for you & dependents Monthly & Annual Bonuses Employee Referral Bonus Base plus Commission Employee Appreciation Program Employee Assistance Program Voluntary Life, Accident, Cancer, Disability Insurance Complimentary Notary Services Child Care/Kidz Klub available to Child Care employees during work Midday work-out break for managers Discounted Personal Training Manager Training Programs California Family Fitness is an equal opportunity employer. All offers of employment for Accounts Receivable Specialist I   are contingent upon successful completion of a drug test and background investigation.

GENERAL DESCRIPTION: Under the direction of the Senior Manager of Shared Services, this position is responsible for managing and maintaining the centralized complaint process. Retrieve and analyze open complaint cases, update/complete missing data, review, research, investigate and compile supporting documents. Determine the best course of action and create appropriate response, obtain approval, deliver response, and manage case lifecycle. Identify operational improvement opportunities, identify potential regulatory concerns, and develop process improvement recommendations. TASKS, DUTIES, FUNCTIONS: 1. Manage the centralized complaint end-to-end process, ensuring all complaints (verbal and written) are properly handled from intake through resolution. 2. Review, research, investigate, and compile supporting documentation for all open complaints from applicable sources/applications/systems. 3. Perform timely enhanced root cause and trend analysis, and identify operational improvement opportunities that may result in the development or changes to training, policy and procedures, and process. Develop and present recommendations to appropriate stakeholders. 4. Identify operational improvement opportunities, identify potential regulatory concerns, and develop process improvement recommendations. 5. Monitor and manage all cases within complaint management system to ensure appropriate classification and SLA expectations are met. 6. Analyze all complaints to identify incomplete cases with missing data; correct incomplete cases accordingly. 7. Analyze, determine proper classification and type of response, and create appropriate responses for all complaints, both verbal and written. 8. Manage approval process to obtain appropriate approvals and timely deliver responses to internal and external customers. 9. Responsible for inbound/outbound calls from/to internal and external customers to ensure complaints are resolved timely. 10. Maintain confidentiality of documentation and communications from and to consumers related to complaints or complaint resolution. 11. Maintain thorough knowledge and understanding of corporate and departmental policies and procedures. 12. Maintain thorough knowledge and understanding of state and federal compliance laws, rules, regulations, and procedures. 13. Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: 1. Effective oral and written communication skills required to read, post, and handle complex computer programs and reports. 2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS:  1. INTERNAL: All levels of staff. 2. EXTERNAL: Members and authorized third parties. QUALIFICATIONS: 1. EDUCATION: Bachelor's Degree (BA/BS) preferred. May be considered if individual demonstrates skill level appropriate for the position. 2. EXPERIENCE: Four years or more related experience within disciplines as noted above with emphasis on consumer financial protection regulations, state and federal laws, complaint resolution and/or problem solving. Banking, Credit Union, or other financial services industry experience required. 3. KNOWLEDGE/SKILLS: Strong writing skills and oral communication skills. Strong analytical and comprehensive skills. Ability to work well with others in a dynamic team environment. Ability to work independently, multi-task effectively and meet deadlines with limited supervision. Ability to develop and communicate recommendations for improvement opportunities and influence positive outcomes. Strong foundation in credit union philosophy, member service and member experience. Strong knowledge of state and federal compliance laws, rules, regulations, and procedures. Strong personal computer skills with systems applications (Microsoft Office: Excel & Word, Visio, Adobe Acrobat, PowerPoint, etc.). PHYSICAL REQUIREMENTS: 1. Prolonged sitting throughout the workday with occasional mobility required. 2. Corrected vision within the normal range. 3. Hearing within normal range. A device to enhance hearing will be provided if needed. 4. Ability to lift 15 lbs. as may be required. 5. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. 6. Minimal travel to attend meetings by car and/or public conveyance for conferences due diligence reviews or training sessions held at out-of-area locations or across the United States. Overnight travel may be required on a limited basis as needed to support strategic development initiatives and occasional long hours may be needed to accomplish work. GENERAL DESCRIPTION: Under the direction of the Senior Manager of Shared Services, this position is responsible for managing and maintaining the centralized complaint process. Retrieve and analyze open complaint cases, update/complete missing data, review, research, investigate and compile supporting documents. Determine the best course of action and create appropriate response, obtain approval, deliver response, and manage case lifecycle. Identify operational improvement opportunities, identify potential regulatory concerns, and develop process improvement recommendations. TASKS, DUTIES, FUNCTIONS: 1. Manage the centralized complaint end-to-end process, ensuring all complaints (verbal and written) are properly handled from intake through resolution. 2. Review, research, investigate, and compile supporting documentation for all open complaints from applicable sources/applications/systems. 3. Perform timely enhanced root cause and trend analysis, and identify operational improvement opportunities that may result in the development or changes to training, policy and procedures, and process. Develop and present recommendations to appropriate stakeholders. 4. Identify operational improvement opportunities, identify potential regulatory concerns, and develop process improvement recommendations. 5. Monitor and manage all cases within complaint management system to ensure appropriate classification and SLA expectations are met 6. Analyze all complaints to identify incomplete cases with missing data; correct incomplete cases accordingly. 7. Analyze, determine proper classification and type of response, and create appropriate responses for all complaints, both verbal and written. 8. Manage approval process to obtain appropriate approvals and timely deliver responses to internal and external customers. 9. Responsible for inbound/outbound calls from/to internal and external customers to ensure complaints are resolved timely. 10. Maintain confidentiality of documentation and communications from and to consumers related to complaints or complaint resolution. 11. Maintain thorough knowledge and understanding of corporate and departmental policies and procedures. 12. Maintain thorough knowledge and understanding of state and federal compliance laws, rules, regulations, and procedures. 13. Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: 1. Effective oral and written communication skills required to read, post, and handle complex computer programs and reports. 2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: 1. INTERNAL: All levels of staff. 2. EXTERNAL: Members and authorized third parties. QUALIFICATIONS: 1. EDUCATION: Bachelor's Degree (BA/BS) preferred. May be considered if individual demonstrates skill level appropriate for the position. 2. EXPERIENCE: Four years or more related experience within disciplines as noted above with emphasis on consumer financial protection regulations, state and federal laws, complaint resolution and/or problem solving. Banking, Credit Union, or other financial services industry experience required. 3. KNOWLEDGE/SKILLS: Strong writing skills and oral communication skills. Strong analytical and comprehensive skills. Ability to work well with others in a dynamic team environment. Ability to work independently, multi-task effectively and meet deadlines with limited supervision. Ability to develop and communicate recommendations for improvement opportunities and influence positive outcomes. Strong foundation in credit union philosophy, member service and member experience. Strong knowledge of state and federal compliance laws, rules, regulations, and procedures. Strong personal computer skills with systems applications (Microsoft Office: Excel & Word, Visio, Adobe Acrobat, PowerPoint, etc.). PHYSICAL REQUIREMENTS: 1. Prolonged sitting throughout the workday with occasional mobility required. 2. Corrected vision within the normal range. 3. Hearing within normal range. A device to enhance hearing will be provided if needed. 4. Ability to lift 15 lbs. as may be required. 5. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. 6. Minimal travel to attend meetings by car and/or public conveyance for conferences due diligence reviews or training sessions held at out-of-area locations or across the United States. Overnight travel may be required on a limited basis as needed to support strategic development initiatives and occasional long hours may be needed to accomplish work. LICENSES/CERTIFICATIONS:  Compliance Certification preferred but not required. #LI-NM1 IND-123 #LI-POST #GD

The Member Solutions Manager will oversee inbound calls, outbound calls and online based productions teams who are responsible for providing our members with products and services as a solution to their financial needs. As the leader of multiple production teams, who interact with members across all market areas, an effective Member Solutions Manager will assure the clarity and strength of the Golden 1 brand by maintaining a thorough understanding of its various markets, demographics, socio-economic climates, as well as the evolving products and services Golden 1 is able to provide. An effective Member Solutions Manager has the ability to motivate production teams, develop supervisors, and create meaningful production strategies. This role is responsible for implementing tactics that drives and increases Golden 1 self-service products and services, while providing valuable feedback of the users experience to the appropriate business partners for ongoing enhancements to stay relevant and competitive in the financial services sector. This position will assist with planning, organizing, directing, and controlling all aspects of the Member Solutions team. The development of leadership and guidance of the supervisors who report up to this role are necessary to ensure success with achieving production and service goals and creating an engaged working environment. TASKS, DUTIES, FUNCTIONS: Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values. Assesses performance of all directs reports; rewards and recognizes strong performers and develops action plans to address performance issues. Tracks and monitors trends and challenges, identifying root causes and taking proactive steps to ensure success. Maintains strong working knowledge of employee's roles and responsibilities in order to serve as an effective leader, role model and coach. Assists team member in uncovering new review streams and opportunities for the Credit Union. Creates department level efficiencies and encourages team members to develop innovative production processes. Collaborates and fosters relationships with key business partners within the Credit Union to assist in the positive flow of production. Execute the Credit Union's overall strategy at a corporate level regarding brand awareness, market share growth and a consistent member experience. Effectively lead multiple productions teams to ensure a relationship building (member advocacy) approach paired with financial expertise is used to create value-added financial solutions to meet the needs of our members. Partner with Consumer/Mortgage Lending and Financial Services to ensure we are cross-serving our members to help them achieve their financial goals. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Develop and implement strategic production action plans that capitalize on opportunities, competitor's weakness, and support overall credit union member services, promotions and member satisfaction goals and expectations. Lead and coordinate service promotion activities, which include outbound calls, special service days, and outside marketing efforts, as needed and directed. Manage relationships between the Member Service Contact Center, Branches, and Mortgage Lending, Consumer Lending, Online Banking, and Financial Services partners to ensure cross-sells to meet shared company goals. Maintain a thorough knowledge of Golden 1 policies and procedures and current trends in the ecommerce environment. Serve as escalation point for challenges that affect the ecommerce teams. Provide back-up to Vice President as determined necessary. Ensure compliance with established security, internal audit, governmental regulations and policies and procedures for all ecommerce teams. Identify, analyze, develop, and recommend policy and procedure changes for implementation and for improved efficiencies. Support expense management and overall achievement of company goals. Perform other duties and projects as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills required to discuss Golden 1 products and services with members and potential members, resolve member concerns and conflicts, and provide management reporting. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL:   All levels of management and staff. EXTERNAL:   Members, vendors, peers in financial institutions, community associations and credit unions. QUALIFICATIONS: EDUCATION:   Bachelor's Degree in related field or equivalent work experience. EXPERIENCE:   Minimum of five years of progressively responsible contact center sales and production management experience in a service, new member acquisition and ecommerce environment. KNOWLEDGE/SKILLS:   Leadership skills, strong presentation skills, knowledge of operational procedures, electronic banking equipment, personal computer, oral and written communication skills, knowledge and understanding of ecommerce delivery systems, and sound knowledge of instructional methods and practices as well as a strong knowledge of the credit union data processing system. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Ability to lift 30 lbs. as may be required. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Required to be on call 24 hours a day, seven days a week, in order to ensure timely and appropriate resolution of any issue that may arise regarding resources under scope of responsibility Required to carry a company-supplied mobile device for trouble and emergency notification purposes