84 jobs found

Victory Automotive Group   is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer’s wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience. Victory Automotive Group   is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application! Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. We recognize and respect the amount of time you are about to invest by applying to this open position. If you complete this job application, you will be kept informed via email status updates (and text messages, if you opt in) throughout the evaluation process. By continuing with this job application, you will be asked to answer job-specific questions. Please note that the questions contained in this job posting are our sole intellectual property. Upon receipt of your responses, we will evaluate your submission. If selected for a personal interview, you will receive an email/text with scheduling instructions. Thank You, The Hiring Manager SPECIAL NOTE: If you do not receive a confirmation e-mail within minutes of your job application submission, please check your email bulk or spam folders .   JOB DESCRIPTION VICTORY AUTOMOTIVE GROUP ***8 TENNESSEE, 2 NORTH CAROLINA AND OUR ALABAMA DEALERSHIPS*** The Automotive Service Manager (ASM) acts as the primary contact between the dealership and customer for all repair and maintenance services. He or she listens to and thoroughly understands a customer's service/repair needs, sets and manages the customer's expectations, and works closely with the service team in order to stay informed of the status of repairs and special orders. The primary goal of the ASM is to provide the highest level of customer satisfaction and maximize the sale of parts and service for the dealership. The ideal candidate has a high school diploma or GED, some post-secondary automotive training, and at least two years of dealer-level or large facility experience that includes some supervisory/management responsibilities. Certification by the National Institute for Automotive Service Excellence (ASE) is a plus. An unrestricted driver's license, a clean driving record, and a strong technical and customer service performance record are required. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service. RESPONSIBILITIES Ensures agreement from customer is in place before service begins and informs customer of estimated repair costs and times and accepted methods of payment Sells only required service and maintenance to customers and follows dealership service sales policy and procedures Follows up on status of repairs to ensure vehicle is ready when promised, informs customer in advance when car can’t be ready at the promised time, and obtains authorization from customers when repair estimates are revised Ensures that all completed repairs have gone through quality control and/or a road test Maintains current knowledge of vehicle operation, warranties, campaigns, and other service information, such as state lemon laws and Technical Service Bulletins (TSB) Manages and oversees staff, which includes recruiting/hiring, evaluating, scheduling, terminating, etc. Ensures all service level targets are met or exceeded Ensures that required documentation is complete and is in compliance with regulations and standards Complies with and enforces all safety policies and procedures Attends all staff meetings, trainings, and educational classes as required Performs other duties as assigned QUALIFICATIONS High school diploma or GED preferred Post-secondary automotive training or equivalent work experience Two years of dealer-level or large facility experience preferred ASE certification (or is willing to obtain certification) Broad scope of automotive mechanical/electrical knowledge Experience in supervising and managing staff Neat, clean, and professional appearance Pleasant/friendly demeanor and an outgoing personality Highly professional and dependable Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress Excellent interpersonal skills to interact professionally with customers, vendors, and staff Basic computer and internet skills Unrestricted driver's license and clean driving record Able to drive both automatic and standard-transmission vehicles Reynolds and Reynolds experience a plus BENEFITS 401(k) with Company Match Direct Deposit Opportunity to Advance Competitive Pay Based on Experience Medical Benefits Paid Vacation Holidays Ongoing Training and Mentoring Professional Workplace Non Smoking Workplace Drug Free Workplace

On My Own Independent Living Services is looking for an HR Manager Our competitive benefit package includes Health, Dental, Vision, Life, supplemental insurance, and 401(k) after 90 days of continuous employment. DEFINITION: The Human Resource Manager develops and maintains all functions of Human Resources Department. The Manager will implement and oversee all employee recruitment and retention efforts, benefits and compensation, company policies and procedures, and other related duties as assigned. STATUS: Exempt   REPORTS TO: CEO SPECIFIC DUTIES AND RESPONSIBILITIES: Ensures company compliance with State and Federal Employment regulations Develop and maintain employee recruitment and retention strategies Maintain employee related records and data Develop company policies and procedures Assist with employee orientation to the company and provide employees with understanding of company policies and procedures Act as liaison between   On My Own and external agencies Collaborate with other managers to forecast personnel requirements and needs, and hire staff accordingly Maintain a professional relationship with external agencies, consumers and their support systems, and coworkers Serve as resource to the management team and employees Immediately bring to the attention of the team and/or supervisor any opportunity for improvement in agency processes, or any problem affecting the agency or its employees Work toward the resolution of these opportunities and problems Monitor and maintain employment practices including employee satisfaction surveys, performance reviews, employee compensation increases, disciplinary records, training requirements, employment documentation Prepare and monitor workers’ compensation claims Other duties as assigned QUALIFICATIONS: Bachelor’s degree in Human Resources or related field and/or equivalent combination of education and experience Minimum of three years of progressively responsible HR experience, including two years in a supervisory role. Knowledge of human resources practices, policies, and procedures Knowledge of federal, state, and local employment laws Master's or PHR and/or SHRM-CP preferred Valid California Drivers’ License with reliable transportation and proof of insurance. For information about our company please visit our website at: www.onmyown-web.com Job Type: Full-time Salary: Regionally Competitive salary

Now is your chance to move forward with a company that's constantly creating awesome solutions that deliver amazing experiences. In this position, you have the opportunity to challenge yourself and help others achieve their maximum sales potential! As a Sprint Sales Supervisor, you are the face of Sprint to the customer and as such, you are the walking embodiments of the brand and our commitment to provide our customers the best possible offer to fit their needs. To do this you are responsible for ensuring customer interactions consistently adhere to the Sprint sales process and experience expectations. You make honest connections with your customers and your co-workers. You stay current with the latest technologies and trends and have the answers to even the most complex requests. You deliver the whole package products, plans and service like nobody's business. Best of all, you get to interact with hundreds of people a week and help your store achieve sales targets all while having fun! We reward you for your effort with a great total rewards package including health and wellness benefits, tuition reimbursement, paid time off, and an opportunity to earn incentive rewards for selling, serving and delighting customers. As a full-time Sprint partner, you can earn more than $45,000 total compensation with significant commission upside for top performers. At Sprint we believe in paying for performance - the more you sell, the more you should earn. A Sales Supervisor: • Manages daily sales floor operations to deliver an outstanding store experience that improves customer loyalty and strengthens the Sprint brand • Effectively partners with customers and co-workers to resolve complex customer situations • Conducts weekly observations and provides effective feedback to sales consultants as they execute Sprint’s products and services and sales process to maximize performance. • Acts as a subject matter expert to provide ongoing training and awareness of Sprint’s products, services and promotions to our sales consultants to maximize Sprint-customer connections; save our customers money; personalize their experience; and protect their investments. •Assists the management team to achieve and exceed key performance objectives, including sales and customer satisfaction goals • Assists in sales transactions as required by providing a total sales solution to our customers, for any of their wireless/mobility needs with minimal wait times. •Accurately sets up accounts, so customers are ready to use their new devices and plans as soon as they leave the store •Identifies the right solutions for customer billing, technical and/or account issues •Receives training in their curriculum path to further their skills and career opportunities •Assists store management team in store opening/closing procedures as required •Complies with all operational policies and procedures, including the Sprint Code of Conduct Aside from reasonable accommodations or military obligations, employees must be available to work a retail schedule that includes evenings, weekends and holidays. Basic Qualifications • High School diploma or equivalent • One year of Retail Sales or related experience Preferred Qualifications Be the Connection The Retail Sales team is the heart and soul of Sprint, connecting people with what matters every day. Our relentless innovation in cutting-edge technology, providing value and outstanding customer experience are all in service of our core belief: that connecting should be simple, rewarding and even fun. Connecting with our Retail Sales team means you'll: •Receive a competitive total compensation package including base salary plus monthly sales incentives •Enroll in our benefits/Total Rewards Program empowering you to take charge of your wealth, health and professional goals •Further your education through our Tuition Assistance Program •Connect with the latest wireless and mobile devices through our Employee Phone Program •Promote innovation and friendly competition to deliver unparalleled customer experience •Gain valuable wireless industry experience and skills by learning the newest trends and technology through engagement and training •Achieve satisfaction knowing that you are changing lives by connecting customers with the resources, information, entertainment, and people that matter most Are you ready to connect? sprint.com/jobs Sprint is a background screening, drug screening, and E-Verify participating employer and considers qualified candidates with criminal histories consistent with applicable law. Equal Opportunity Employer/Disability/Protected Veterans.

Job Summary: Under general direction, independently act as key contact for clients by providing daily support and performing a variety of personnel and payroll transactions. Manage employee information, personnel, payroll and salary actions, staff recruitment, position management, department benefits administration, medical and personal leave management, workers' compensation support, and special projects. Physical Demands: Work occasional overtime to meet operational deadlines. Work Environment: UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space. Background Check Required: This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks. Yes Qualifications Minimum Qualifications: -Experience with human resources process and issues. -Experience with the principles, practices, and trends of personnel management; including, but not limited to, State and Federal Labor Laws, Workers Compensation, benefits planning, disability actions, and family medical leave (FMLA, CFML, PDL, etc.). -Experience using automated payroll/personnel systems and processes. -Experience working in a customer service driven environment. -Skills to extract, manipulate, and interpret data from electronic databases. -Analytical skills to exercise independent judgment in problem solving, remain objective, and represent differing points of view. -Experience using software such as Word, Excel, e-mail, calendar, and other computer programs to produce documents, forms, reports, and spreadsheets. -Experience interpreting complex policies, procedures and practices. -Analytical and computational skills necessary to calculate percentages when calculating payroll, leave, etc. -Communication skills to develop written procedures, memos, etc., and convey to a diverse audience. Preferred Qualifications: -Knowledge of PPS, OPTRS, Banner, and FISDS and experience with PPS/OPTRS as a primary or secondary back up user status. -Experience working with, and interpreting, labor contracts, compensation and classification plans and personnel programs/policies. -Organizational skills to achieve timely progress on multiple simultaneous complex projects, distribute effort appropriately among the projects, meet tight deadlines and maintain a high level of productivity and accuracy. -Knowledge of the University's personnel policies, procedures and labor contracts. -Experience researching, interpreting, and disseminating information to all levels of the organization. -Experience facilitating and/or providing training to others. -Decision making and problem solving skills. -Experience processing Visas.

Job Summary: In conjunction with the Conference Housing Manager, with a high degree of independence and autonomy on a day-to-day basis, manage and supervise guest service operations for the conference housing program; develop, coordinate, & implement systems, procedures, staffing, to ensure optimum productivity and quality guest service. Partner with Conference Housing Manager to oversee remote desk operations and collaborate in the management of student supervisors and student assistants. Recruits, trains, and supervises student staff. In cooperation with Conference Housing Manager, UC Davis, Conference and Event Services (CES) identify specific target groups within the university community and non-campus groups to market/outreach potential clients. Develop strategies to expand conference housing activities and assure that services and facilities are marketed in best light possible. Provide year-round management, leadership, coordination and implementation of various in-house, on-campus and off-campus client events, tours, and special services. Supervise and direct events to ensure a safe and successful event for the clients and patrons. Physical Demands: Sit in front of a computer terminal and type on keyboard for extended periods of time. Walking tours of buildings and climbing stairs. Required to stand, walk, reach with hands and arms, talk, hear, and ability to carry up to 50 pounds. Work flexible schedule to meet weekend conference group requirements including on-call and after-hours rotation; work occasional overtime and varied lunch hours. Work an alternate work schedule as needed May through September. Vacation is restricted during peak workload periods. Work Environment: Valid California Driver's License required. Position may participate in DMV Pull Notice program. This position may at times require the incumbent to work with or be in areas where hazardous materials and/or infectious diseases are present. UC Davis is a smoke and tobacco free campus. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space. Position is a mandatory reporter for known or suspected child abuse and requires that a statement acknowledging the requirement to report child abuse be signed. Background Check Required: This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks. Yes Qualifications Minimum Qualifications: Experience in conference/guest housing or residential housing operation. Knowledge of principles, practices, and marketing of conference/residential housing services and/or hospitality industry. Experience working in a customer service driven business office environment, communicating effectively and professionally in person, via email and over telephone to assist a wide variety of internal/external clients and event participants. Project management experience to oversee day-to-day summer operations: determine competing workload priorities, establish and effectively meet deadlines, goals and objectives in a fast-paced, high-volume, busy environment; follow-through to successful completion. Experience supervising students or professional staff, acting in a lead capacity to direct work and expectations. Supervisory skills to provide work assignments, recruit, train, evaluate, motivate and implement corrective action of student employees. Ability to work as a team to stay informed, share perspectives, provide feedback, and collaborate regarding specific roles and responsibilities to promote new ideas for increased efficiencies. Skills to perform program analysis and evaluation of technical and non-technical operations. Analytical, accounting and record-keeping, skills to document, retrieve, and reconcile data in a variety of configurations (spreadsheets, reports, software systems, and correspondence). Experience composing, editing and proofreading a variety of correspondence, reports, policies and procedures, agreements, training documents, and performance evaluations. Knowledge of the Family Educational Rights and Privacy Act (FERPA) to protect and maintain the confidentiality, privacy and security of student records. Experience working effectively and sensitively with individuals from diverse cultural backgrounds and perspectives to build mutual respect, provide equality of research and to secure information to resolve problems or concerns. Decision making skills and experience to chair meetings, train staff, and problem-solve and evaluate business needs. Experience to supervise student personnel including setting expectations, providing work assignments and overseeing area desk operations. Preferred Qualifications: Experience to make decisions in a timely manner and respond with flexibility to requests. Experience in conference event management and coordination. Skill to obtain, understand and give adequate consideration to other's priorities, opinions and concerns, both to secure maximum input for analysis and solution or problems and to assure reciprocal cooperation in working with a diverse group of staff. Critical thinking, analytical thought processing, original idea generation to conduct inductive, theoretical and practical research as well as applied problem-solving. Ability to quickly learn and adapt to new processes performed on in-house database management programs, computerized financial information programs and other automated campus systems. Excellent organizational skills to achieve timely progress on multiple simultaneous projects, distribute effort appropriate among the projects, meet deadlines, and maintain a high level of productivity. Skill to develop innovative solutions, attempt difficult and unfamiliar projects/assignments and respond with flexibility to requests for assistance in problem-solving and organizational development. Skill to analyze complex information or problems in an objective manner and derive logical conclusions to provide a sound basis for establishment of priority, selection of appropriate course of action for pursuit or recommendations to others, and to resolve conflicts.

Job Summary: Under general supervision of the Artist Services Manager, read and interpret hospitality riders, serve as a coordinator of the in-house hospitality student staff, arrange catering, shopping, and setup, attend to and clean up refreshments and meals for Mondavi Center guest artists and crews while maintaining consistent quality service. Position may also include arranging hotel and transportation, and some artist liaison duties as assigned. Assigned shifts will be a combination of office hours and varied additional times based on Mondavi Center's production schedule. THESE 38% LIMITED APPOINTMENTS WILL EXPIRE ONE YEAR FROM THE DATE OF HIRE WITH THE POSSIBILITY OF EXTENSION. Physical Demands: Must be able to lift and move up to 20 pounds. Standing for long periods of time. Ability to climb stairs. Speaking and hearing abilities to be able to communicate with patrons guest artist and crews. Work Environment: Work a flexible schedule and overtime including evenings weekends, and holidays in support of the Mondavi Center's event schedule. Valid California Driver's license required. UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space. Additional information and specifics regarding the policy are available at http://breathefree.ucdavis.edu/index.html Background Check Required: This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks. Qualifications Minimum Qualifications: Experience in food service operations and with basic food layout and/or service. Experience working independently or with minimal supervision in a fast-paced service environment. Experience working under pressure while delivering exceptional customer service. Ability to be prompt reliable, meet deadlines and schedules. Organizational skills to manage multiple details and tasks associated with executing hospitality requirements and follow through to successful completion. Ability to exercise independent judgment and personal initiative to solve problems constructively. Knowledge of and/or training in safe food practices. Knowledge about gourmet and organic foods and understanding of various dietary restrictions. Ability to consistently maintain a friendly positive demeanor as well as professional discretion. Preferred Qualifications: Experience working within a commercial food service or catering operation. Experience in managing and working events in a performing arts, arts, or professional setting. Experience with budgeting, planning and working with service vendors. Experience purchasing within a commercial food service, catering operation, or a hospitality division. California Food Handlers Certification Experience with technical and/or hospitality riders. Experience working with and professionally mentoring university students in a way which facilitates gaining professional experience and independence.

The Operations Specialist is responsible for processing retirement plan participant accounts. The ideal candidate will have an aptitude for general accounting, finance, and mathematics. A basic understanding of mutual funds and other investments is preferred. The Operations Specialist will process retirement plan payroll files including plan participant contributions, distributions and loan payments as well as disbursement requests via custodian websites.  Successful candidates will assist with special projects as needed and identify process improvements to create efficiencies. The role utilizes various databases which house retirement plan information and works extensively with MS Excel and Word.  Additional responsibilities will include managing mutual fund processing.   Requirements: Able to escalate questions and issues as appropriate to management, yet able to use solid business judgment. Able to work in a team environment. Strong attention to detail. Problem solving skills. Self-motivated. Highly organized.

SALARY: $6,157.00 - $8,621.00 Monthly DEPARTMENT: Customer Satisfaction DIVISION: Customer Service OPENING DATE: 06/06/19 CLOSING DATE: 06/19/19 11:59 PM  DESCRIPTION: The purpose of this position is to supervise personnel and oversee customer service activities of the District. This is accomplished by supervising staff, performing administrative duties, providing customer service, financial reporting, reviewing policy and procedures, analyzing data, tracking and reporting information, and documenting and preparing correspondence. EXAMPLES OF DUTIES: •Performs supervisory and administrative duties by coordinating training for new personnel and enhancement training for current personnel; overseeing light duty operator and temporary employee assignments; resolving labor relations and employee issues; ensuring personnel provide transit customers with accurate bus and light rail information; monitoring customer service representative performance; counseling customer service representatives on results; maintaining records, overseeing operations at call center, sales service center, and the lost and found and photo identification area; receiving and reviewing photo identification requests from other agencies and departments; and creating work schedules. •Coordinates financial reporting by receiving and inputting revenue sales to produce reports, tracking payroll and timekeeping, and overseeing inventory and audit cash revenue. •Tracks and records customer service information by importing data into database, and tracking sales results and schedule adherence. •Provides field customer service by communicating with bus and light rail dispatchers regarding service issues and problems, and resolving customer complaints. •Prepares training documents by reviewing various transit and call center publications, issuing oral and written instructions to staff on schedule, fare, policy changes, etc.; updating staff and files with various document information, and preparing staff memos and related correspondence. MINIMUM QUALIFICATIONS: Formal Education: Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two (2) year associate's degree, diploma or equivalent from an accredited college, technical, business, vocational, or correspondence school in Business, Management, or a related field. Appropriate certification may be awarded upon satisfactory completion of advanced study or training. Additional directly related experience beyond the minimum requirement may substitute for the required education based on the ratio of one and a half (1.5) years of experience for each (1) year of education. Experience: A minimum of two (2) years of experience in customer service, including one (1) year of experience in a lead or supervisory capacity. SUPPLEMENTAL INFORMATION: The minimum qualifications as stated on this job announcement represent only the basic requirements of the position. Meeting the minimum qualifications does not guarantee that a candidate will be invited to participate in other examination segments of the selection process. An employment application and supplemental questionnaire are required for this position. Applications, supplemental questionnaire, job announcements, and copies of the complete job description are available through our website at www.sacrt.com. Completed employment application, supplemental questionnaire and proof of education, as outlined above, must be submitted to the Human Resources Department not later than Wednesday, June 19, 2019 at 11:59 p.m. RT does not accept late applications and will not process incomplete applications. Resumes are not accepted in lieu of an application, but may be included with the application. For more information on benefits, a summary sheet is available from the Human Resources Department. The Human Resources Department will make reasonable efforts in the recruitment process to accommodate candidates with disabilities. For more information, contact the Human Resources Department at (916) 556-0298. RT is an Equal Opportunity Employer. EOE – Minorities/Women/Disabled/Veterans. This position falls under the AFSCME Collective Bargaining Unit

Job Summary: The Caesars Rewards/Bus Supervisor is responsible for all aspects of the daily operations of the Caesars Rewards Center, as well as overseeing the greeting of guests at the Bus Center. The Supervisor will ensure that the Caesars Rewards team is knowledgeable and promotes the rewards program and its benefits enthusiastically to increase acquisition and inspire guest loyalty.  The Supervisor will ensure that guests receive superior guest service that creates fun and excitement.  The Supervisor will lead with integrity and maintain a caring culture for employees promoting teamwork and respect, success and motivation.    Qualifications: Bachelor’s Degree in Marketing, Business Management, or related field preferred Leadership experience is preferred  Fluent in use of Microsoft Office Products (Excel, Word, PowerPoint, Access)  Must be able to use multiple computer programs at the same time Rational decision-making abilities, including the ability to resolve guest/employee issues Strong organizational skills are required  Ability to coordinate multiple tasks at once and work without supervision  Ability to compile, compute and analyze pertinent data needed for reports.     Must be able to get along with co-workers and work as a team Must maintain a well-groomed and professional appearance Essential Job Functions: Must maintain a high level of knowledge regarding the Caesars Rewards program and its benefits and be able to effectively promote and train all aspects of the program Must have thorough knowledge of the Caesars Rewards Visa program and successfully motivate the team to meet minimum established monthly goals for Caesars Rewards Visa acquisition Responsible for ensuring that the team is able to answer guest questions and provide accurate information regarding the loyalty program, property promotions & events, and direct marketing offers Ensure that Representatives are “Suggesting” property amenities and outlets during every guest interaction as well as using service standards throughout the shift to create fun and excitement while delivering quality guest service Must be able to maintain composure when dealing with difficult guest situations and commit to resolving all problems to achieve a positive outcome Communicate all new company, property, and management initiatives to the team in a positive manner with clear expectations and the enthusiasm to be successful as a team Must be able to create a caring culture that helps employees succeed and achieve their goals Responsible for issuing performance evaluations as well as coaching for success Responsible for meeting Department customer service goals, and EOS/SFS goals Will work in conjunction with the Marketing Operations Manager as a team to improve processes, the employee and guest culture, employee recognition, training and the successful execution of all new promotions and program benefits Will assist in the interviewing, hiring and training of employees Will perform administrative tasks such as combines and suspends, daily audit, manual account adjustments, research accounts, respond to customer service complaints and work closely with other departments, Corporate Loyalty and Caesars Rewards Centers enterprise-wide to resolve guest issues Maintain data integrity and confidentiality when working with guest accounts Will maintain a high level of knowledge regarding all Caesars Rewards rules & regulations, brand standards and audit standards, as well as property income control standards Will ensure that the Bus Center is adequately staffed and employees are ready to welcome and greet Bus patrons and distribute incentives Promote employee safety  Physical, Mental & Environmental Demands: Able to lift and/or carry objects weighing up to 30 pounds Must be able to work independently. Must be able to continuously maneuver around casino, effectively work at a desk, and respond to written and aural cures.   Must have the manual dexterity to operate the computer and necessary office equipment.  Must be able to read write and speak English.  Must be able to respond calmly to demands of internal customers and work in pressure situations.  Must be able to work independently.  Must be self-motivated and able to handle more than one function at a time by being well organized.  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.   Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

Job Summary : The Table Games Dual Rate Supervisor will serve as a supervisor and dealer, when needed. As a supervisor they will oversee the operations of selected table games in an assigned pit. In both roles they will ensure world-class hospitality, building loyalty, and creating legendary experiences for both guests and employees. Both roles are fast-paced and require operational savvy, unwavering enthusiasm and resilience, and a passion for excellence. Qualifications :  Must possess strong coaching and leadership skills. Demonstrated ability to communicate effectively, both verbal and written. Demonstrated ability to deal effectively with employees at all levels. Strong organizational and analytical skills. Computer literacy. Ability to handle complex and emotional issues. Act as a role model to other employees and always leads by example. Adhere to all regulatory, company and department policies and procedures. Must project professionalism and possess excellent verbal and written communication skills. Professional appearance. Team player. Essential Job Functions: Supervisor Duties Leads and supports table games dealers in order to create legendary customer service. Ensures table games dealers have the training, tools and mindset to enable them in their positions as service professionals. Ensures operational and game integrity. Tracks guest play and relays all pertinent information to immediate Supervisor Settles minor disputes in a professional and timely manner Handles guest concerns quickly and efficiently Executes changes in table games limits to meet the customer demand and needs of the business Informs Asst. Shift Manager and Surveillance team of unnatural or irregular play Maintains bank floats Reports significant cash and check transactions Verifies issuance of credit after all necessary signatures are confirmed Verbally informs Asst. Shift Manager of disputes on game Knows and abides by Ohio CCC regulations, internal controls and company policies and procedures Always presents oneself as a credit to Caesars Entertainment and encourages others to do the same Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies Dealer Duties Delivers great customer service by dealing all games offered by Horseshoe Cincinnati in a friendly and helpful manner with an upbeat/positive attitude. Assists in training guests not familiar with various table games products. Promotes table and poker games and serves guests while standing on dead games. Demonstrates an effective working knowledge of dealing policies and gaming procedures Deals games in accordance with internal controls, state and federal gaming regulations and company policy. Able to maintain applicable departmental dealer efficiency metrics. Informs Supervisor and/or Manager of unnatural or irregular play and disputes on game Always presents oneself as a credit to the company and encourages others to do the same Safeguard casino assets. Responsible for the protection and control of the game. Conducts the games in accordance with Company policies and ensures compliance with company policies, procedures and gaming regulatory requirements, Verify and sign for Fills, Credits, Marker Issuance, and all documentation’s listed in Horseshoes Internal Controls. Handling guest transactions and notifying Floor Supervisor of any irregularities. Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner. Advises Floor Supervisor of any disputes or arguments that may arise during the game. Support and maintain Horseshoe courtesy guidelines at all times. Promote outstanding guest relations. Perform other duties as assigned. Assists in training guests not familiar with various table games products. Demonstrates an effective working knowledge of dealing policies and gaming procedures. Able to maintain applicable departmental dealer efficiency metrics. Presents oneself in a polished, professional and service-minded way and encourages others to do the same Physical, Mental & Environmental Demands:           Must be able to work inside and continuously maneuver in and around assigned table in the Pit department during entire shift, with regular interval breaks.  Must be able to lift up to 40 pounds.  Must be able to bend, reach, kneel, twist and grip items.  Must be able to walk and be on feet for long periods of time.  Must be able to respond calmly and handle many customer demands in a fast pace environment.   Responds to visual and aural cues.  Must be able to memorize game rules and procedures.  Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets.  Must possess good manual dexterity for quick and accurate handling of chips, cards and money.  Must have excellent vision (including peripheral) to protect the games.  Must be able to read, verify and sign appropriate documents relating to the game in a small area.  Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

Job Summary : Supervises creative design, development, production process, and vendor relationships in the execution of advertising; floor signage and collateral; and motion media messaging.  Supports Marketing Manager in all campaign development.  Primary responsibilities include day-to-day supervision of all advertising and/or collateral initiatives.  Acts as creative liaison between property, corporate design studio and agency(s).   Qualifications :  Four-year college degree, or equivalent experience, in a related field is strongly preferred Minimum 3-years of advertising experience is required, with knowledge of all print, broadcast and out of home media a plus. Proficiency with Microsoft Office, including Excel spreadsheets, required. Strong collateral production knowledge preferred. Must demonstrate outstanding organizational skills, ability to prioritize and attention to detail. Excellent interpersonal, customer service, communication, team-building and problem solving skills required Ability to work efficiently and effectively in a deadline-oriented environment Ability to manage departmental expenses while, at the same time developing cost-saving opportunities. Experience in Quark, Illustrator, and PhotoShop for Macintosh a plus Proficient in various printing processes  Essential Job Functions: Supervisor of all advertising and collateral-related job requests Oversees administration of newspaper ad production/trafficking; outdoor; radio and TV production; on-property signage.  Draft and submit all required Creative Assignment Forms for new jobs, oversee ad production schedule, keeping process moving within multiple deadlines. Perform functions or coordinate: determination of appropriate graphic materials/formats; proofreading; obtaining approvals within prescribed media deadlines. Supervise property merchandising initiatives and ensure that all signage and motion media messaging is current and effective Coordinates and/or performs installation of all on-property signage Manage the installation and maintenance of motion media content software and systems, and property pylon sign, working with AV. Facilities and IT teams. Monitor outdoor posting schedules, ensuring messaging is timely and brand-compliant. Coordinates photo shoots, maintains property photo library Reconciles media and production invoices to estimates, maintains expenses within prescribed budgets and forecasts. Participates in departmental planning of goals and objectives Identifies vendors appropriate for creative or production projects, maintains relationships, utilizes purchase order system. Supervises Graphic Designer and Social Media Coordinator Complete miscellaneous projects as assigned by Marketing Services Manager. Physical, Mental & Environmental Demands:           Must be able to continuously maneuver around office and property grounds. Must be able to bend, crouch, kneel, twist and work at a desk.  Must have manual dexterity to operate office equipment and floor displays. Must be able to lift and carry up to 20 pounds. Must be able to read, write, speak and understand English. Professional appearance Must be very team-oriented and be willing to assist others when necessary Must adhere to all company policies and guidelines   Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.  Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

Job Summary : Assists the Facilities & EVS Manager with the overall day-to-day operations of a diverse work force in the Environmental Services Department.  Ensures cleanliness of casino areas through teamwork. Supervises the shift operations of EVS Heavy Duty Cleaners.  Inspects individual employee performance against company standards Enters work records appropriately and contributes to the appraisals and development plans of EVS teammates. Qualifications :  Minimum two years supervisor or lead experience in EVS/Housekeeping, or related field preferred.  Experience supervising large work teams a plus.  Must possess strong people skills and problem solving ability.  Knowledge in computer operation is essential.  Must have a strong understanding and working knowledge of cleaning chemicals, cleaning techniques, and cleaning equipment.  Knowledge of HAZZ, COMM and BBP is essential.   Must be able to converse, read, and write English.  Must have flexible schedule and be able to work any day/any hours.  Must be able to get along well with others and work as a team.  Must present a well-groomed appearance.  Essential Job Functions: Responsible for interviewing, training, and selecting employees for the department Supervises all cleaning operations and department personnel during assigned shifts.  Supervises the cleaning and follow up of facilities and equipment.  Contributes and assist in the evaluation of employee performance reviews.  Provides and administer all new hire training.  Responsible for scheduling, disciplinary actions, payroll and inventory and purchasing procedures.  Accountable for follow-through with department walk-thru, special cleaning projects and the maintaining of department cleanliness standards.   Respond to and handle employee complaints (grievances) in a timely and efficient manner. Responsible for planning, supervising and monitoring the work of the team members in assigned area(s). Maintains and controls department inventory, i.e.; paper goods, chemicals, equipment. Maintains daily shift log indicating, but not limited to, employee incidents, irregularities that may arise and information necessary to the successful conduct of subsequent shifts Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required Physical, Mental & Environmental Demands:           Must be able to lift 50lbs. Must be able to maneuver in and around casino and public areas.  Must be able to perform the physical duties of line employees in emergencies.  Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.  Must be able to speak distinctly and persuasively to others.  Must be able to respond to visual and aural cues.  Must be able to tolerate areas containing second hand smoke. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.  Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

Job Summary: Responsible for the Management of Food & Beverage operation and ensures the department’s goals are achieved and maintained. Qualifications:  College degree or equivalent experience is required. High - school diploma. Must have ten years in the field of food and beverage, including three years managerial experience in a multi-unit operation experience is required. Must have a professional appearance and be a team player.  Essential Job Functions: Assists in planning and developing menus and respective pricing structure. Institutes cost control procedures and standards of performance. Analyzes and evaluates food and beverage management, profit and loss statement information to determine alternate courses of action. Responsible for drafting timely capital requests Evaluates purchasing, market conditions, and availability of raw material to properly determine program and action required. Manage the Pool Operations department Ensures highest degree of customer satisfaction out of each food and beverage outlet. Adheres to regulatory, departmental, and company policies in an ethical manner. Outstanding example of and a credit to Harrah’s Entertainment, Inc. Responsible for interviewing, training, and selecting employees Spends a majority of time developing management team members Conducts timely Performance Reviews Makes or recommends wage increases Makes or recommends promotions Provides for safety and security Handles employees' complaints or grievances Recommends disciplinary action or disciplines employees Plans work Oversees to ensure operating areas are completing timely work such as employee reviews, Spotlights, variances, and other time sensitive work Supervises and monitors work Attends numerous management meetings while actively participating Monitors legal compliance with federal, state, and gaming laws Responsible for oversight and successfully operating Front of House Food and Beverage operations measured through Total Service and EOS / SFS scores Must be able to work any assigned shift or day Must be able to able to work successfully with a variety of diverse team members throughout the property Responsible for ensuring Marketing is actively supporting Food and Beverage operations through promotions, advertising, or other related means.  Physical, Mental & Environmental Demands:            Physically mobile with reasonable accommodations. Must be able to lift and carry upwards to 45 pounds. Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area. Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, fax machines, and photo- copiers. Read, write, speak, and understand English. Operate in mentally and physically stressful situations. Respond to visual and aural cues. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.  Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

Job Summary : Manages and directs the Casino Hosts and Caesars Rewards/Bus team members.  Supports brand/property strategy executing flawless service to all guests. Casino Marketing: Develops, implements, manages and coordinates the development of mid and premium level players. Ensures the growth of gaming revenues through flawless execution of all the functions performed in the Casino Host Department.  Caesars Rewards/Bus Program: Responsible for all aspects of the player card, player tracking and the Bus Program.  Qualifications : Bachelor’s degree from a four-year college or university and four to six years of specialized experience in casino operations preferred. Marketing management or related experience required.  Working knowledge of Microsoft Word, Excel, PowerPoint and Outlook. Two years of experience in marketing, database utilization and tracking systems as well as experience managing multiple projects. Working knowledge of the system programs/technology related to Caesars Rewards, player tracking, CMS, WINet etc. is preferred. Proven supervisory skills, primarily in the management of a large staff, required.  Must be able to get along with co-workers and work as a team.  Must present a well-groomed appearance.  Essential Job Functions: Evaluates customer segmentation models for growth opportunities in trips, customer win, customer acquisition by segment or game preference. Handles special needs of premium players. Works with Database Marketing, Events & Promotions, Planning & Analysis and directs the Casino Hosts in managing, planning and scheduling of visits to the casino by individuals and groups of new or established mid to premium level gaming customers. Supports and supervises the acquisition and retention of mid and premium level players through the Casino Host Incentive Plan.  Plans and establishes quotas; manages hosts to meet goals/quotas. Analyze department expenses and customer development efforts to ensure maximum profitability. Hosts and entertains VIP players at special events and functions.  Arranges special services for qualifying customers, including air and ground transportation, hotel accommodations, tours, and green fees / tee times.  Supervises day to day operation of the Casino Host, and Caesars Rewards/Bus teams. Responsible for Caesars Rewards customer service scores, constantly raising the bar of service delivery.  Works closely with DM/Advertising/Promotions & Events Manager to coordinate logistical support. Analyzes P&L reports and recommend actions. Develops and maintains policies, procedures and standards for the Casino Marketing, and Caesars Rewards/Bus departments. Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required.  Additional Job Duties: Coordinates marketing research and analysis projects with Marketing, including the compilation of customer and market data in the preparation of various financial and statistical reports. Develops short and long range marketing plans to increase Harrah’s share of the mid to premium level gaming markets. Contacts and entertains potential gaming customers, promoting and selling the attributes of the facility and area. Manages all off property VIP events and promotions. Supports cross property visitation and brand efforts with our VIP and AEP customers and assists in meeting property import/export goals.  Manages all cross property (import/export) groups. Responsible for the execution of all aspects of the Caesars Rewards Program, including coupon and property promotional redemptions.  Demonstrates superior customer service skills and reinforces our Customer Satisfaction Assurance objectives through training, coaching and guest interactions.  Promotes all marketing programs and ensures that staff produces results against goals and measurements with program initiatives, including events, new acquisitions, Caesars Rewards enhancements and promotions.  Evaluates competition and industry changes that may affect the market.  Adheres to all Caesars Rewards policies and procedures as outlined in various program related manuals. Responsible for training presentations on Caesars Rewards.   Attends Caesars Rewards corporate teleconferences/meetings. Oversees controls of Caesars Rewards inventory and equipment.  Promotes departmental efficiency and effectiveness by staffing Caesars Rewards area commensurate with customer volume. Issues customer comps and offers as necessary through CMS within authorized program guidelines. Fosters creations of customer development culture throughout the casino through strategic efforts and teamwork. Works with Casino Operations to ensure that our products are producing well and are competitive or premium to the market. Works with Casino Operations to determine optimum service experience systems are in place for VIPs. Maintains and submits required records and reports for Casino Marketing, Bus and Caesars Rewards. Manages vendor relationships within the regulatory environment. Manages and oversees bus line, charter and driver scheduling. Adheres to regulatory, departmental and company policies. Acts as role model and always presents self as a credit to Harrah’s; encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Interviews and selects employees for the department. Manages long term finances, including budget preparation, capital expenditures and analysis of financial performance.  Maintains a highly professional work environment, yet fosters a positive and fun environment for employees to grow, ensuring fairness and consistency. Administers department policies and procedures.  Strives to improve and streamline departmental operations through the continuous assessment of policies and procedures, work process and program effectiveness/value.  Supervises employee training and development; identifies and counsels employees on career opportunities; reviews employee performance and administers discipline, taking appropriate action in accordance with established policies and procedures.  Prepares and coordinates the delivery of Performance Appraisals to assigned personnel.  Responsible for maintaining operations within approved budget. Other duties as assigned.  Physical, Mental & Environmental Demands: Must be able to work in a fast-paced environment involving constant public contact. Must be able to respond to speech, touch, visual, and aural cues.  Must be able to speak, read and write English. Must be able to maneuver to all assigned areas of the casino. Must be able to lift up to 10lbs. and carry objects weighing up to 10lbs. Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to respond calmly and handle multiple customer demands in a fast-paced environment.  Must be able to work long hours any day of the week and be able to stand for long periods of time.  Able to handle more than one function at a time by being well organized and by paying attention to details.   Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. 

Job Summary : Provides HR support and services to the property including new hires, teammates and management. Acts as a liaison with Tribal Gaming Commission in processing licensing transactions. Qualifications :  High School diploma/GED required Logical and critical thinking Excellent organizational skills Excellent data entry and clerical skills required Excellent understanding of English language, both written and verbal 45 wpm typing speed Professional appearance Able to multitask and handle interruptions Able to prioritize and make deadline. One year of experience in Human Resources preferred Experience with Oracle Systems preferred  Essential Job Functions:   Be a lead person to do the following paperwork processes:  New hires/rehires/reinstatement, Gaming licenses and gaming license status and renewals, Property to Property transfers.  Complete proper coding of data input to maintain system accuracy, and to allow for appropriate troubleshooting and system analysis when errors are detected and be able to audit all transactions in HRIS. Responsible for reviewing all employee data changes, separations, etc. and forwarding to Shared Services.  Works in an administrative capacity in executing the Internal Temp Program. Helps update referral program and processes referrals for payment.  Create custom reports and access reports already created. Process transactions according to the Compensation Guidelines and requests new position approval from corporate compensation. Distributes P.A.’s to all departments and prepares profiles as needed.  Assist with maintaining I-9 information, and ensuring that employees are in compliance with work authorization rules and regulations. All other tasks and projects as assigned.  Physical, Mental & Environmental Demands:           Must be able to maneuver to all areas of the casino.  Must be able to lift up to 10 pounds and carry up to 5 pounds.  Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.  Must have the manual dexterity and coordination to operate office equipment, including a phone, PC computers, fax machine and photo copier.  Must be able to work at a fast pace and in stressful situations.  Must be able to handle multi-tasks simultaneously. Must be able read, write, speak and understand English.  Must be able to respond to visual and aural cues. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

SUMMARY Responsible for the architect and product vision of the credit and debit card portfolio for both SAFE’s consumer and commercial members, including development, participation, profitability, roll-out and testing to ensure overall contribution to organization. Conduct comparative analysis against competitors and provide strategic planning of payment product direction and features., vendor management, disclosure management, budgeting, promotions, and product marketing. Will manage and influence all aspects of card product lifecycles, including business and risk analysis.   Monitors and maintains existing portfolios by ensuring product offerings are competitive, current, member segment applicable, and meet member experience expectations. The Product Manager develops and implements strategic plans for the program and facilities close partnerships with internal and external partners. ESSENTIAL DUTIES AND RESPONSIBILITIES • Develop and execute a strategic payment product plan. Develop, maintain, and fully understand product descriptions, including how the products work from start to finish. • Research new and existing payment products. Monitor industry trends, including researching competitor practices and pricing.   • Develop annual plans and ongoing forecasts, including identification of variances and development of corrective tactics as they develop (across both short and longer-term horizons). • Understand cardholder lifecycle management, recommend and champion product development, product enhancements, product elimination, margin or retention improvement actions and additional new revenue opportunities. • Develop strategic promotional programs to increase card penetration, usage and that deliver the highest value to cardholders while maximizing program returns. • Demonstrate an ongoing awareness of competition strategies, knowledge of their product offerings, and pricing patterns. Recommend new products, promotions, and changes to ensure SAFE is competitive in keeping SAFE’s cards top of wallet and top of mind. • Develop portfolio and member base segmentation strategies to deliver the highest value to cardholders while maximizing marketing program returns. • Responsible for effective product communication and knowledge oversight of product features, benefits, and promotions to Credit Union staff. • Ensure product enhancement and new product development process is aligned with the member/industry needs, credit union philosophy, organizational resources and current strategies. • Leverage industry and credit union data, market research, key learnings, and best practices to add value and deliver relevant insights and recommendations. • Have command of the intricacies of each payment product line, and serve as the in-house expert on a number of product-related issues. • Foster relationships with third party providers that assist SAFE in delivering best in class solutions and results as well as ensure optimum customer service, quality, accuracy and responsiveness. • Work with all levels of management in product development, as well as collaborate with internal departments on evaluation, implementation launch, and ongoing servicing. • Serve as lead contact for compliance functions as related to card specific compliance requirements.   • Other duties as assigned. SUPERVISORY RESPONSIBILITIES • Write and conduct quarterly and annual performance evaluations, including setting short and long term goals as well as defining any required training and development plans. Coach and counsel subordinates, give positive reinforcement, recognize and reward staff when warranted. Perform disciplinary actions when applicable. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Knowledge of the financial services industry • In depth knowledge of card payment industry • Knowledge of Credit, Debit, ATM, Gift, and Prepaid card functions, Visa and other non-Visa networks • Knowledge of and ability to analyze major network interchange structure and processing • Knowledge of CO-OP’s Shared Branching processing and ATM network • Comprehensive knowledge of federal and state regulations, Credit Union policies, and Visa rules • Customer service orientation • Time management and prioritization • Ability to read and interpret card related disclosures • Ability to read, interpret, and write routine reports, correspondence, and procedure manuals • Ability to speak effectively before groups of customers, employees, and senior management   • Ability to perform root cause analysis   • Knowledge of Project Management methodologies • Knowledge of financial institution risk assessment, risk mitigation, and internal control practices • Ability to multi-task, set priorities, and execute action plans in order to meet organization goals and deadlines EDUCATION AND/OR EXPERIENCE Bachelor's degree (B. A.) from four-year college or university Five (5) years financial institution experience Three (3) years card product management experience (card operations experience ok) An equivalent combination of education and experience may be considered. OTHER SKILLS AND ABILITIES • Is committed to developing professionally, attends professional conferences, focuses on best practices, values cutting-edge practices and approaches; takes advantage of a variety of learning activities, introduces newly gained knowledge and skills on the job. • Shows ability to plan, schedule, direct work of self and others; balances task requirements and individual abilities; organizes materials to accomplish tasks, sets challenging yet achievable goals for self and others. • Communicates a vision and inspires motivation; engages with others (direct-reports and peers) in a team process to solve problems; works to find win/win resolution of differences; is aware of how management style impacts staff productivity and development; modifies leadership style to meet situational requirements; helps team stay focused on major goals while managing within a context of multiple directives. • Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create client/customer solutions. Technical/professional expertise is demonstrated through problem solving, applying professional judgment, and competent performance. • Sets high standard and well-defined, realistic goals for one’s self; displays a high level of effort and commitment towards completing assignments in a timely manner, works with minimal supervision; is motivated to achieve. • Takes action without being asked or required to; achieves goals beyond job requirements; being proactive; taking prompt action to accomplish objectives. • Clearly conveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Keeps others informed as appropriate. Demonstrates good written, oral, and listening skills. • Excellent planning, interpersonal, influencing, and problem solving skills are required • Must have demonstrated ability to motivate people & find common ground to achieve objectives • The ability to develop and forecast budgets for current and future years. • Superior verbal and written communication skills, including ability to tailor communications based on audience • Strong understanding of financial products and services, digital transformation and emerging technologies preferred. • Ability to act quickly and triage in a crisis situation to make decisions and keep key constituents informed of the situation • Organize and execute work to goals and end dates; demonstrates a sense of urgency around problems • Excellent relationship management skills • Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment • Promoting effective coordination between work groups • Proven track record of building influential relationships with internal customers; ability to influence across departmental lines without direct authority • Ability to think strategically and identify and understand business needs and translate into strategic direction, plans and solutions • Monitors and checks work to meet quality standards; demonstrates a high level of care and thoroughness checks work to ensure completeness and accuracy. • Experience working with IT groups to create technical solutions for business needs. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

GENERAL  DESCRIPTION: The primary goal is to provide an exceptional member service and sales experience through efficient member transaction processing and the generation of sales through quality referrals. Manages, directs and supervises Branch MSR I, MSR II and Lead. Responsible for branch operations and assigned employee sales performance. Schedules branch employees to maintain an efficient staffing model to maximize resources. Ensures outstanding member service, compliance with all policies and procedures, meeting or exceeding all branch sales goals and objectives, while maintaining professionalism in the workplace. TASKS, DUTIES, FUNCTIONS: Train, develop, and evaluate assigned branch employees. Direct and schedule Branch activities. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti money laundering laws appropriate to the position. Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values. Train and counsel employees in sound operations/lending practice and cross-selling techniques. Coach, develop and manage staff performance to meet or exceed all sales and service goals and objectives. Conduct employment interviews. Hire, train, develop, direct, schedule, evaluate and recommend monetary increases on all assigned branch employees. Communicate and interact with members to provide the highest quality of service and cross sell products and services to meet or exceed all sales goals and objectives. Assist Branch Sales Manager in planning and organizing of branch outbound sales call efforts and participate in calling events. Prepare, analyze, and control all required logs. Implement internal audit and security procedures and controls. Identify, investigate, and respond to operational/lending irregularities. Monitor and oversee the ATM and TCD performance effectiveness. Maintain a current working knowledge of financial industry rules, regulations, and sound methods and practices. Prepare and participate on special and standing committees. Assure that the physical maintenance and overall appearances of the branch facility are satisfactorily maintained at all times. Communicate and interact with support vendors providing branch products and services. Plan and participate in meetings at the Administrative Office to provide for proper information flow among management and staff. Audit operation/lending actions for procedural and policy compliance and perform control as required. Direct the proper acquisition of supplies and materials. Complete the Sales and Service curriculum (Teller Referral, Basic Selling Skills and Retail Sales Leadership) successfully. Complete the Operations Branch Manager Skills Test successfully. Support and maintain all assigned branch objectives. Assist in staffing teller and/or member service areas as required; may occasionally be requested to fill in at another branch location or back office department. Perform Notary Public services as needed. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Oral and written communication skills required to appropriately train and advise staff and members on policy, procedures, and products. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including facsimile, telephone, typewriter, and adding machine. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL:   All Branches, Support Departments, and Administrative management and staff. EXTERNAL:   Members, vendors, peers in financial institutions, and credit union associations including auto club, vehicle dealers, and loan applicant references. QUALIFICATIONS: EDUCATION:   Successful completion of High School curriculum is required. Associate of Arts Degree in Business Administration, Finance, or Human Resources is desired, or equivalent experience desired. EXPERIENCE:   Three years or more in a progressively responsible supervisory capacity within a financial institution operations area and/or lending experience. KNOWLEDGE/SKILLS: Leadership skills as well as ability to work as part of a team. Strong oral and written communication skills. Skilled in office automation technology, has computer aptitude, knowledgeable of video security system, vault procedures. Sound knowledge of the methods and principles of business administration. Ability to work as part of a team. Flexible employee coaching skills to meet individual employee needs. Solid knowledge of financial concepts, and products and services offered by Golden 1. Proven ability to inspire and motivate employees to exceed sales and service goals. Proven ability to meet and/or exceed individual service and sales goals. Professional (Verbal/Written Communication and Presence). Demonstrated positive demeanor and outgoing attitude . PHYSICAL REQUIREMENTS: a) Frequent movement within the branch through the workday to assist other staff and members in performance of tasks. b) Must sit for prolonged periods at other times. c) Throughout the workday, lift and carry supplies to the work area, including cash, cash cans, and various pieces of equipment weighing up to thirty pounds. d) Minimal travel by car or public conveyance to attend meetings. e) Corrected vision in the normal range. f) Corrected hearing in the normal range. A telephone device to enhance hearing will be provided if needed. g) Unusually long work hours may be required to accomplish tasks.

GENERAL DESCRIPTION: Under the direction of the Senior Manager of Shared Services, this position is responsible for managing and maintaining the centralized complaint process. Retrieve and analyze open complaint cases, update/complete missing data, review, research, investigate and compile supporting documents. Determine the best course of action and create appropriate response, obtain approval, deliver response, and manage case lifecycle. Identify operational improvement opportunities, identify potential regulatory concerns, and develop process improvement recommendations. TASKS, DUTIES, FUNCTIONS: 1. Manage the centralized complaint end-to-end process, ensuring all complaints (verbal and written) are properly handled from intake through resolution. 2. Review, research, investigate, and compile supporting documentation for all open complaints from applicable sources/applications/systems. 3. Perform timely enhanced root cause and trend analysis, and identify operational improvement opportunities that may result in the development or changes to training, policy and procedures, and process. Develop and present recommendations to appropriate stakeholders. 4. Identify operational improvement opportunities, identify potential regulatory concerns, and develop process improvement recommendations. 5. Monitor and manage all cases within complaint management system to ensure appropriate classification and SLA expectations are met. 6. Analyze all complaints to identify incomplete cases with missing data; correct incomplete cases accordingly. 7. Analyze, determine proper classification and type of response, and create appropriate responses for all complaints, both verbal and written. 8. Manage approval process to obtain appropriate approvals and timely deliver responses to internal and external customers. 9. Responsible for inbound/outbound calls from/to internal and external customers to ensure complaints are resolved timely. 10. Maintain confidentiality of documentation and communications from and to consumers related to complaints or complaint resolution. 11. Maintain thorough knowledge and understanding of corporate and departmental policies and procedures. 12. Maintain thorough knowledge and understanding of state and federal compliance laws, rules, regulations, and procedures. 13. Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: 1. Effective oral and written communication skills required to read, post, and handle complex computer programs and reports. 2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS:  1. INTERNAL: All levels of staff. 2. EXTERNAL: Members and authorized third parties. QUALIFICATIONS: 1. EDUCATION: Bachelor's Degree (BA/BS) preferred. May be considered if individual demonstrates skill level appropriate for the position. 2. EXPERIENCE: Four years or more related experience within disciplines as noted above with emphasis on consumer financial protection regulations, state and federal laws, complaint resolution and/or problem solving. Banking, Credit Union, or other financial services industry experience required. 3. KNOWLEDGE/SKILLS: Strong writing skills and oral communication skills. Strong analytical and comprehensive skills. Ability to work well with others in a dynamic team environment. Ability to work independently, multi-task effectively and meet deadlines with limited supervision. Ability to develop and communicate recommendations for improvement opportunities and influence positive outcomes. Strong foundation in credit union philosophy, member service and member experience. Strong knowledge of state and federal compliance laws, rules, regulations, and procedures. Strong personal computer skills with systems applications (Microsoft Office: Excel & Word, Visio, Adobe Acrobat, PowerPoint, etc.). PHYSICAL REQUIREMENTS: 1. Prolonged sitting throughout the workday with occasional mobility required. 2. Corrected vision within the normal range. 3. Hearing within normal range. A device to enhance hearing will be provided if needed. 4. Ability to lift 15 lbs. as may be required. 5. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. 6. Minimal travel to attend meetings by car and/or public conveyance for conferences due diligence reviews or training sessions held at out-of-area locations or across the United States. Overnight travel may be required on a limited basis as needed to support strategic development initiatives and occasional long hours may be needed to accomplish work. GENERAL DESCRIPTION: Under the direction of the Senior Manager of Shared Services, this position is responsible for managing and maintaining the centralized complaint process. Retrieve and analyze open complaint cases, update/complete missing data, review, research, investigate and compile supporting documents. Determine the best course of action and create appropriate response, obtain approval, deliver response, and manage case lifecycle. Identify operational improvement opportunities, identify potential regulatory concerns, and develop process improvement recommendations. TASKS, DUTIES, FUNCTIONS: 1. Manage the centralized complaint end-to-end process, ensuring all complaints (verbal and written) are properly handled from intake through resolution. 2. Review, research, investigate, and compile supporting documentation for all open complaints from applicable sources/applications/systems. 3. Perform timely enhanced root cause and trend analysis, and identify operational improvement opportunities that may result in the development or changes to training, policy and procedures, and process. Develop and present recommendations to appropriate stakeholders. 4. Identify operational improvement opportunities, identify potential regulatory concerns, and develop process improvement recommendations. 5. Monitor and manage all cases within complaint management system to ensure appropriate classification and SLA expectations are met 6. Analyze all complaints to identify incomplete cases with missing data; correct incomplete cases accordingly. 7. Analyze, determine proper classification and type of response, and create appropriate responses for all complaints, both verbal and written. 8. Manage approval process to obtain appropriate approvals and timely deliver responses to internal and external customers. 9. Responsible for inbound/outbound calls from/to internal and external customers to ensure complaints are resolved timely. 10. Maintain confidentiality of documentation and communications from and to consumers related to complaints or complaint resolution. 11. Maintain thorough knowledge and understanding of corporate and departmental policies and procedures. 12. Maintain thorough knowledge and understanding of state and federal compliance laws, rules, regulations, and procedures. 13. Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: 1. Effective oral and written communication skills required to read, post, and handle complex computer programs and reports. 2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: 1. INTERNAL: All levels of staff. 2. EXTERNAL: Members and authorized third parties. QUALIFICATIONS: 1. EDUCATION: Bachelor's Degree (BA/BS) preferred. May be considered if individual demonstrates skill level appropriate for the position. 2. EXPERIENCE: Four years or more related experience within disciplines as noted above with emphasis on consumer financial protection regulations, state and federal laws, complaint resolution and/or problem solving. Banking, Credit Union, or other financial services industry experience required. 3. KNOWLEDGE/SKILLS: Strong writing skills and oral communication skills. Strong analytical and comprehensive skills. Ability to work well with others in a dynamic team environment. Ability to work independently, multi-task effectively and meet deadlines with limited supervision. Ability to develop and communicate recommendations for improvement opportunities and influence positive outcomes. Strong foundation in credit union philosophy, member service and member experience. Strong knowledge of state and federal compliance laws, rules, regulations, and procedures. Strong personal computer skills with systems applications (Microsoft Office: Excel & Word, Visio, Adobe Acrobat, PowerPoint, etc.). PHYSICAL REQUIREMENTS: 1. Prolonged sitting throughout the workday with occasional mobility required. 2. Corrected vision within the normal range. 3. Hearing within normal range. A device to enhance hearing will be provided if needed. 4. Ability to lift 15 lbs. as may be required. 5. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. 6. Minimal travel to attend meetings by car and/or public conveyance for conferences due diligence reviews or training sessions held at out-of-area locations or across the United States. Overnight travel may be required on a limited basis as needed to support strategic development initiatives and occasional long hours may be needed to accomplish work. LICENSES/CERTIFICATIONS:  Compliance Certification preferred but not required. #LI-NM1 IND-123 #LI-POST #GD

GENERAL DESCRIPTION: Defines, manages and oversees the areas of company technology, seven days a week, twenty-four hours a day, that are applicable to IT systems and support. Develop, implement and manage business technology objective plans, goals and project activities. Coordinates the design, development, implementation, and operation of systems. Analyzes present technologies in order to evaluate the feasibility of such technology for current and future growth. Proactively makes recommendations for technology improvements as well as educates all levels of staff on system concepts as needed. Responsible for effective data and system recovery to include disaster recovery planning, implementation and periodic testing. Ensures that staff areas are adequately covered and managed at all times and that documentation and procedures are maintained. Follows up on information technology security issues, audit findings and system implementations to ensure that systems are operational and secured appropriately. TASKS, DUTIES, FUNCTIONS: Oversee the day-to-day operations of information technology including help-desk, desktop support, computer systems, computer operations, voice and data communication systems, disaster recovery planning, testing and implementation, vendors, data centers, operating systems and hardware environments. Respond to the needs of the technology division seven days a week, twenty-four hours a day, and be prepared to oversee critical initiatives or production issues daily. Maintain a current environment and introduce change with adequate testing and preparation to minimize impact to internal system users and members. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values. Develop and manage project plans, technology strategies and goals. Develop business and technical case studies that explore detailed concepts, enhancements, resource utilization and trends while recommending and overseeing appropriate action for maintenance and improvement. Ensure that effective capacity planning takes place across the technology delivery channels whether for the member or for the internal end user. Review, submit, recommend and implement various requests for new or additional equipment or systems. Responsible for developing, managing, monitoring performance, policy compliance and reporting staff findings to management. Develop, review, modify, and implement standards and procedures for all facets of technology systems. Active contributor to meetings and projects both internal to the technology team as well as those assigned to throughout the business. Evaluate technology system efficiencies and deficiencies and make recommendations and take actions where appropriate.     PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills required to manage the IT Systems and Operations departments. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: Board, Supervisory Committee, CEO, Senior Management, and all levels of staff. EXTERNAL: Vendors and Suppliers. QUALIFICATIONS: EDUCATION: Bachelor's Degree in Business Administration, Finance, Accounting, Computer Science, or Management Information Systems preferred. Master's Degree in related areas considered a plus. EXPERIENCE: At least 7 years of technology related experience is required. Five of these years must be in a management capacity in a medium to large Information Technology organization. KNOWLEDGE/SKILLS: Competencies: Business Knowledge, Communications, Member focus, Leadership Skills, Interpersonal Skills, Project Management, Strategic Outlook, Team Building. Strong oral and written communication skills. Knowledge of financial industry business practices. Experience with large, medium and small systems. Experience in complex distributed computing environments. Knowledge of networking terminology, methods, and architecture. Experience with telephone switching equipment, terminology, and methods. Knowledgeable about operating systems including those utilized in client, server and midrange environments. Thorough familiarity with project management tools and methodologies. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Moderate travel by car or public conveyance. LICENSES/CERTIFICATIONS: Possession of a valid California driver's license is required.

The Member Solutions Manager will oversee inbound calls, outbound calls and online based productions teams who are responsible for providing our members with products and services as a solution to their financial needs. As the leader of multiple production teams, who interact with members across all market areas, an effective Member Solutions Manager will assure the clarity and strength of the Golden 1 brand by maintaining a thorough understanding of its various markets, demographics, socio-economic climates, as well as the evolving products and services Golden 1 is able to provide. An effective Member Solutions Manager has the ability to motivate production teams, develop supervisors, and create meaningful production strategies. This role is responsible for implementing tactics that drives and increases Golden 1 self-service products and services, while providing valuable feedback of the users experience to the appropriate business partners for ongoing enhancements to stay relevant and competitive in the financial services sector. This position will assist with planning, organizing, directing, and controlling all aspects of the Member Solutions team. The development of leadership and guidance of the supervisors who report up to this role are necessary to ensure success with achieving production and service goals and creating an engaged working environment. TASKS, DUTIES, FUNCTIONS: Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values. Assesses performance of all directs reports; rewards and recognizes strong performers and develops action plans to address performance issues. Tracks and monitors trends and challenges, identifying root causes and taking proactive steps to ensure success. Maintains strong working knowledge of employee's roles and responsibilities in order to serve as an effective leader, role model and coach. Assists team member in uncovering new review streams and opportunities for the Credit Union. Creates department level efficiencies and encourages team members to develop innovative production processes. Collaborates and fosters relationships with key business partners within the Credit Union to assist in the positive flow of production. Execute the Credit Union's overall strategy at a corporate level regarding brand awareness, market share growth and a consistent member experience. Effectively lead multiple productions teams to ensure a relationship building (member advocacy) approach paired with financial expertise is used to create value-added financial solutions to meet the needs of our members. Partner with Consumer/Mortgage Lending and Financial Services to ensure we are cross-serving our members to help them achieve their financial goals. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Develop and implement strategic production action plans that capitalize on opportunities, competitor's weakness, and support overall credit union member services, promotions and member satisfaction goals and expectations. Lead and coordinate service promotion activities, which include outbound calls, special service days, and outside marketing efforts, as needed and directed. Manage relationships between the Member Service Contact Center, Branches, and Mortgage Lending, Consumer Lending, Online Banking, and Financial Services partners to ensure cross-sells to meet shared company goals. Maintain a thorough knowledge of Golden 1 policies and procedures and current trends in the ecommerce environment. Serve as escalation point for challenges that affect the ecommerce teams. Provide back-up to Vice President as determined necessary. Ensure compliance with established security, internal audit, governmental regulations and policies and procedures for all ecommerce teams. Identify, analyze, develop, and recommend policy and procedure changes for implementation and for improved efficiencies. Support expense management and overall achievement of company goals. Perform other duties and projects as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills required to discuss Golden 1 products and services with members and potential members, resolve member concerns and conflicts, and provide management reporting. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL:   All levels of management and staff. EXTERNAL:   Members, vendors, peers in financial institutions, community associations and credit unions. QUALIFICATIONS: EDUCATION:   Bachelor's Degree in related field or equivalent work experience. EXPERIENCE:   Minimum of five years of progressively responsible contact center sales and production management experience in a service, new member acquisition and ecommerce environment. KNOWLEDGE/SKILLS:   Leadership skills, strong presentation skills, knowledge of operational procedures, electronic banking equipment, personal computer, oral and written communication skills, knowledge and understanding of ecommerce delivery systems, and sound knowledge of instructional methods and practices as well as a strong knowledge of the credit union data processing system. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Ability to lift 30 lbs. as may be required. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Required to be on call 24 hours a day, seven days a week, in order to ensure timely and appropriate resolution of any issue that may arise regarding resources under scope of responsibility Required to carry a company-supplied mobile device for trouble and emergency notification purposes