Golden 1 Credit Union
Sacramento, CA, USA
GENERAL DESCRIPTION:
This Member Service Representative I is an energetic and goal-oriented individual who has a passion for service excellence. As a team member you are eager to build strong long-term relationships through the servicing of Golden 1 members in a professional, efficient, respectful manner providing a positive member experience. The MSR I responds accurately to member inquiries by telephone in English and Spanish languages (if certified). The ideal candidate will proactively engage members to achieve their financial goals in a consultative approach as part of the solution to their inquiry.
TASKS, DUTIES, FUNCTIONS:
Efficiently process service transaction(s) with minimal errors and mitigate potential losses to Credit Union and Member.
Identify, investigate, and resolve basic member concerns, as well as process and complete member transactions in a timely and efficient manner.
Identify and report fraudulent activity to prevent potential loss to Credit...
GENERAL DESCRIPTION:
This Member Service Representative I is an energetic and goal-oriented individual who has a passion for service excellence. As a team member you are eager to build strong long-term relationships through the servicing of Golden 1 members in a professional, efficient, respectful manner providing a positive member experience. The MSR I responds accurately to member inquiries by telephone in English and Spanish languages (if certified). The ideal candidate will proactively engage members to achieve their financial goals in a consultative approach as part of the solution to their inquiry.
TASKS, DUTIES, FUNCTIONS:
Efficiently process service transaction(s) with minimal errors and mitigate potential losses to Credit Union and Member.
Identify, investigate, and resolve basic member concerns, as well as process and complete member transactions in a timely and efficient manner.
Identify and report fraudulent activity to prevent potential loss to Credit...
