Cache Creek Casino Resort Cache Creek Casino Resort, Brooks, CA, United States
Jun 15, 2017Full time
Summary Provide consistent high quality service to all guests who dine in the restaurant. This is obtained by leadership and management of front of the house team while maintaining open two-way communication with restaurant chef and culinary team. Essential Duties and Responsibilities include the following. Other duties may be assigned. Promote Cache Creek Casino Resort in a positive manner. Promote positive work environment Train staff weekly on sequence of service standards Manage operations of shift including assignments at work stations, breaks, coaching counseling and scheduling for all staff on duty. Communicate and work with support departments to insure smooth operations. Hold daily pre-shift meetings. Manage safety and sanitation throughout the restaurant. Perform daily walk-through of physical plant to perform preventative maintenance. Communicate all shift information in Log-Book. Understand and be able to operate Point of Sale System, run daily reports as instructed. Requisition provisions through I.P. System as required. Conduct quarterly Big 3 incentives with Stewarding Department. Other duties as assigned Supervisory Responsibilities Directly supervises employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience One to three years experience as a Food & Beverage Supervisor/Assistant Manager in high volume three meal/24 hour a day operation or similar customer service environment. Server experience required. Ability to handle high stress situations. High level of patience is also required. Must enjoy working with people. Age Requirement Must be at least 21 years of age. Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Certificates, Licenses, Registrations Cache Creek Casino Tribal Gaming License, Sanitation Certificate, Alcohol Awareness Certificate. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job with or without reasonable accommodations. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; risk of electrical shock and second hand tobacco smoke. The noise level in the work environment is usually loud.