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*Walk-in's Welcome! On-site Interviews Monday through Wednesday, 9a.m. to 4:00p.m. Please bring a resume with you. We are located at 3830 Atherton Rd, Ste 200, Rocklin, CA 95765.* The Seasonal Email/Chat Specialist II is responsible for assisting customers for all Gap Inc. brands. The role requires identifying customers’ needs, resolving questions and complaints which may require research and investigation to reach resolution through the email and live chat channels. The Seasonal Email/Chat Specialist II is expected to provide exceptional customer service in a prompt, respectful and courteous manner to ensure customer concerns are resolved in both written and verbal format. Job Responsibilities: Support customers by responding to inbound email and chat and phone support as needed. Consistently ensure world class customer service that fully supports Gap Inc. brand promises in written and verbal format. Provide customers with first contact resolution and create a low-effort customer experience. Develop/present customer service solutions and/or suggest additional items, cross sell, up sell to increase customer satisfaction and enhance customer relationships. Work independently to make sound decisions and resolve complex customer situations. Goal-driven; consistently and effectively manage time to achieve optimal efficiency while utilizing resources and business partners to research and resolve customer issues. Perform other job-related duties as assigned or apparent; provide customer service telephone support as needed. Knowledge, Skills & Abilities: Excellent written and verbal communication skills Ability to organize and follow-up multiple tasks/details with accuracy and timeliness Strong computer, customer service, analytical, and troubleshooting skills Ability to work in a fast-paced, changing environment Ideal candidate has previous chat and/or email customer service experience Computer experience using the internet and working in a Windows-based environment Business writing experience preferred Minimum Experience: Minimum of 2 years customer service experience, preferably in a call center environment Minimum of 6 months experience with Email and/or Chat using Salesforce or equivalent application preferred Application/PC skills including working with Microsoft Office Word, Communicator and Outlook; MS Excel and Zoom experience preferred