Mar 07, 2019
POSITION TITLE: Director of Operations (DO)
SUPERVISED BY: Chief Executive Officer (CEO)
FLSA CLASSIFICATION: Exempt, full time
REVISION DATE: March 2019
SUMMARY: As a key member of the senior management team and, in daily coordination with the CEO, the Director of Operations (DO) oversees the organization’s implementation of day-to-day program, operations and procedures to achieve all strategic organizational goals and strategies. S/he supervises and develops skills among program managers to ensure that all programs and services are implemented with the highest quality and in accordance with all funder requirements. The DO is responsible for communicating organizational strategies to managers and employees and building alignment with the agency’s goals. The DO oversees management of office functions and activities including human resource activities.
ESSENTIAL JOB FUNCTIONS:
The essential duties and responsibilities include the following. Other duties may be assigned, as needed:
Establish and maintain effective communication with the Chief Executive Officer.
Oversee daily operations of Opening Doors, making sure effective and efficient processes and procedures are in place.
Recruit, hire, train, supervise and evaluate performance of assigned staff.
Oversee agency Human Resource functions, ensuring adherence to organization’s HR policies and procedures.
With the CEO, establish and monitor staff performance and progress toward achievement of goals, assigned deliverables, objectives and priorities.
Ensure all agency programs and services are implemented with fidelity and in accordance with best practices and requirements of funding sources.
With program managers and staff, ensure all documentation and outcomes reporting requirements are achieved and submitted in a timely and accurate manner. Evaluate performance by analyzing and interpreting data and metrics.
In coordination with the CEO, senior accounting staff and program managers, develop and execute annual program budgets. Monitor budgets monthly and recommend corrective action to the CEO, as needed to achieve organization goals.
Assist program managers to identify funding opportunities and establish effective relationships with funding sources. Support managers and enhance their skills in developing effective funding proposals.
Establish and monitor staff performance and progress toward achievement of organizational goals, assigned deliverables, objectives and priorities.
With the CEO, establish policies that promote organization culture and vision.
Positively represent company at all times through a success-oriented and professional demeanor.
To perform the duties of this position successfully, an individual must demonstrate the following:
Adaptability: Adapt to changes in the work environment; change approach or methodology to best fit the situation. Flexibility to deal with frequent change, delays or unexpected events. Commitment to work a flexible schedule to facilitate program services that may include occasional nights and weekends.
Budgeting skills: Must have experience with developing and managing budgets. Familiarity with budgeting for federal and/or state grants is a plus.
Business Acumen: Experience with nonprofit management and administration of social service programs is a strong plus. Familiarity with business lending or micro-lending, or ability to quickly learn about underwriting and portfolio management in the micro-lending arena is required.
Change Management: Develops workable implementation plans; communicates effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
Client services: Manage difficult or emotional client situations; respond promptly to client needs; respond to requests for service and assistance; fulfill commitments.
Cost Consciousness; Works within approved budget; develops and implements cost saving measures; conserves organizational resources.
Delegation: Delegates work assignments; matches responsibility to staff ability; gives authority to work independently, appropriately; sets expectations and monitors delegated activities.
Diversity: Show respect and sensitivity for cultural differences. Provide culturally sensitive counselling and case management.
Human Resources Management: Familiarity with HR law and procedures.
Innovation: Displays original thinking and creativity; meets challenges with resourcefulness. Suggests work improvements in a manner that facilitates acceptance.
Interpersonal skills: Maintain confidentiality and professional behavior and decision making at all times. Focus on solving conflict.
Managing People: Includes staff in planning, decision-making, facilitating process improvement. Is available to staff and provides regular performance feedback. Develops skills among staff. Fosters quality focus in others.
Organizational support: Follow policies and procedures; complete administrative tasks correctly and in a timely manner; support the organization’s goals and values.
Planning/Organization: Prioritize and plan work activities; use time effectively.
Problem solving: Identify and resolve problems in a timely manner. Work well in a group problem-solving situations. Contribute to building a positive team spirit.
Professionalism: Approach others in a tactful manner; treat colleagues and clients with respect and consideration; maintain healthy communication and proper boundaries.
Teamwork: Balances team and individual responsibility; exhibits objectivity and openness to others’ views gives and welcomes feedback; contributes to building a positive team spirit.
Written/Verbal communication: Write and speak clearly, informatively and effectively.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and skills needed to adequately perform duties:
Education and/or experience: Bachelor’s degree from a four-year College or University in business administration or related field. At least 2 years of experience in management and 4 years of supervisory experience.
Language skills: Ability to read, analyze and interpret general business communications, professional journals, technical procedures and governmental regulations. Ability to write reports, business correspondence, procedural manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.
Reasoning ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS:
Valid California driver’s license and vehicle insurance.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
The following demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Director of Operations job.
Use hands and fingers to handle, feel and manipulate keys on a keyboard
Occasionally stand, walk, reach with arms and hands
Lift approximately 35 pounds on occasion
Stoop, kneel, squat and drive an automobile
The noise level in the work environment is usually quiet to moderate.
Opening Doors, Inc. complies with ADA and considers reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.
How to Apply:
Interested candidates should email a resume and cover letter to: firstname.lastname@example.org. Include “Director of Operations – [Your name]” in the subject line. No phone calls please. Closing date: April 4, 2019
Opening Doors provides equal employment opportunities (EEO) to all employees, applicants and any third parties, for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, Opening Doors complies with applicable state and local laws governing nondiscrimination laws.
Opening Doors participates in E-Verify.
Sacramento, CA, USA