Full time
Airgas
Sacramento, CA, USA
The Customer Service Representative takes inbound calls for processing and researching customer orders using our SAP computer system. This person could make outbound calls to research the progress of an order. The representative may route calls to other departments if deemed necessary. Processes orders received by electronic means, email, telephone, or personally from customers or associates by performing the following duties. The hiring range is $20 - $23.
Responsible for adherence to company policies, including safety and the use of personal protective equipment.
Meet call coaching expectations outlined in the "Call Coaching Guidelines."
Make a strong effort to develop appropriate solutions before engaging leadership on complex issues
Collaborate with assigned sales representatives to resolve customer needs and concerns
Utilize proactive sales techniques when appropriate (Radnor crossover, upselling/ cross-selling)
Share account knowledge with...