Full time
Golden 1 Credit Union
Sacramento, CA, USA
GENERAL DESCRIPTION:
Communicates and interacts with members for the prompt resolution of delinquent and negative accounts to minimize The Golden 1 non-performing asset accounts.
TASKS, DUTIES, FUNCTIONS:
Place and receive a high volume of inbound and outbound calls in effort to negotiate re-payment plans for past due and negative accounts.
Identify, investigate, and resolve delinquent and negative account activity.
Accept incoming telephone inquiries for the resolution of delinquent accounts from branches, members, and other credit union staff.
Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
Communicate and interact with the Golden 1 staff to gather information for resolution of delinquent accounts.
Prepare and process all pertinent documentation necessary to resolve delinquent accounts.
Review Credit Union records and...