Golden 1 Credit Union

At Golden 1 Credit Union, we’ve always embraced the philosophy of “people helping people,” from our humble beginning in California's state capital in 1933, to today, one of the nation’s largest credit unions with over 750,000 members and $9 billion in assets.

As a not-for-profit cooperative, we return our earnings to members - not stockholders - through higher returns on savings, lower interest rates on loans, and more free services. We help honest, hard-working families and individuals lead financially better lives.

Golden 1 has grown over the years to serve consumers throughout California with 80 branches and over 30,000 CO-OP ATMs nationwide. We provide convenient and value added products and services to help consumers make the most of their money.

As part of our “Stronger Together” approach, we strive to become an integral partner in the communities we serve. We invest in our future leaders by offering scholarships for higher education. We offer grants for organizations that advance literacy and assist foster youth to help elevate California's youngest and brightest.

We believe in doing right by people. It’s not just what we do, it’s who we are.

Golden 1 Credit Union Sacramento, CA, USA
Mar 02, 2020
Part time
GENERAL DESCRIPTION: This Member Service Representative I is an energetic and goal-oriented individual who has a passion for service excellence. As a team member you are eager to build strong long-term relationships through the servicing of Golden 1 members in a professional, efficient, respectful manner providing a positive member experience. The MSR I responds accurately to member inquiries by telephone in English and Spanish languages (if certified). The ideal candidate will proactively engage members to achieve their financial goals in a consultative approach as part of the solution to their inquiry. TASKS, DUTIES, FUNCTIONS: Efficiently process service transaction(s) with minimal errors and mitigate potential losses to Credit Union and Member. Identify, investigate, and resolve basic member concerns, as well as process and complete member transactions in a timely and efficient manner. Identify and report fraudulent activity to prevent potential loss to Credit Union. Update member and Credit Union account information accurately. Achieve performance standards commensurate to grade level in call volume, phone efficiency in a fast-paced environment and quality. Appropriately identify solutions to address/resolve members inquiry helping members take advantage of Golden 1 service/products by providing features and benefits. Demonstrate a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Monitor and comply with all established security, internal audit, and applicable government policies and regulations. Demonstrate current knowledge of all Golden 1 products and services as well as policies, procedures and systems for Member Service Representative I functions. Ensure compliance with Credit Union and Member Service Contact Center policies, procedures, and guidelines while establishing and servicing all Credit Union accounts, related products, and services. Complete Regulatory Training Modules as required. Model Golden 1 core values. Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills required to ensure an exceptional member experience. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL : All levels of management and staff. EXTERNAL : Members, potential members, peers in other departments or branches. QUALIFICATIONS: EDUCATION:   Successful completion of High School curriculum or GED. Some college preferred, not required. EXPERIENCE:   One year customer service experience and/or six months financial services experience. Member relationship building experience preferred, not required. KNOWLEDGE/SKILLS: Strong oral and written communication skills acquired through experience in a Retail setting or through a financial background. Ability to converse, demonstrate sincere concern, and build rapport while reolving problems and offering solutions to inquiries in English and/or Spanish with callers. Must be able to multi-task and work independently. Meet performance standards commensurate to grade level in call volume, phone efficiency and Quality Assurance. Skill testing related to product knowledge (PKOR). Knowledge of intranet/internet. Bilingual skills a plus - English/Spanish. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a financial calculator, personal computer, facsimile machine and telephone. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
Golden 1 Credit Union Sacramento, CA, USA
Mar 02, 2020
Full time
GENERAL DESCRIPTION: Performs various finance and accounting functions for Golden 1 Credit Union, including but not limited to financial reporting, financial analyses and maintaining financial systems/models. Act as lead for employees in the Finance area. Employees in this area are cross-trained in several aspects of finance and accounting functions and will assist the Finance Management team in special projects. TASKS, DUTIES, FUNCTIONS: Develop and analyze data, supporting spreadsheets, charts, and reports to determine financial performance and profitability across markets, products, channels, and member demographics and enterprise-wide analytics. Develop and maintain financial performance-related expertise in assigned business areas to provide deep-dive analysis into metrics, trends and anomalies while providing insights to drive improvements. Coordinate the assessment of market, product, member, and channel performance to identify gaps and additional value areas to maximize performance. Compile data and prepare accounting/financial management reports for the Credit Union including, but not limited to, information for management reports related to the production of the Financial Plan and supporting budget, reports analyzing credit union position in relation to "peer" credit unions, reports analyzing data and profitability by channels and markets, reports analyzing the financial strength and stability of the credit union, analysis of the monthly financial statements and rate/volume variance reports for interest income and expense analysis, liquidity, investments as it relates to production of the Financial Plan, and ad hoc reporting. Lead and conduct the coordination, development, and maintenance of a multi-year ongoing Financial Plan, including strategic initiatives, human capital management, financial budget, and goal achievement. Maintain a thorough understanding of the general ledger accounts and financial statements, analyze, and communicate variances in support of the financial plan, profitability, and market and channel data. Analyze data and lead the research and development efforts undertaken to improve the Credit Union's products, services, and operations. Interface with various divisions to understand data and underlying operational processes. Gather and integrate data and contextual information to design rigorous analyses to support carefully crafted projections. Document approaches, assumptions, and findings. Prepare or create the more difficult or complex financial models, analyses, and spreadsheets that effectively present data and analytical findings as needed. Utilize advanced data analytics tools and techniques to build periodic trend analysis reports, presenting insights and findings that are relevant, actionable and visually appealing to management. Develop and provide written and verbal recommendations and alternative solutions based on the results of analyses, taking into consideration internal and external factors and the Credit Union's strategic goals and initiatives. Develop and maintain metrics, graphs, reports and any other means to measure and monitor Golden 1's financial position. This includes: querying, researching, analyzing, interpreting, and communicating qualitative and quantitative data associated with the credit union's financial strength and stability. Contribute to the development of tools and capabilities to create a truly "data-driven" culture. When engaged to do so, develop models around new programs and offerings, including revenue and cost impact of various alternatives. Work with various teams across the organization to develop benchmarking and recommendations. Collaborate with management and other areas of the Credit Union to define, analyze and study financial performance-related issues and data. This includes evaluating operational efficiency and effectiveness by researching and analyzing internal and/or external industry trends, markets and other operational benchmarks. Gathers, consolidates, prepares and validates data for analysis; prepares executive summaries and presents recommendations to management. Recommend enhancements to analytical modeling tools to further support strategic plans and initiatives. Increase productivity by developing automated applications, eliminating duplications and coordinating information requirements. Ensure data for all reports is accurate and reports are prepared in a timely and thorough manner. Update and maintain computerized finance/accounting models including, but not limited to profitability and budget models, analyze results through reports, graphs and other analytical tools, and make recommendations. Utilize various computer financial information systems including but not limited to current organization-wide and/or department specific software in the preparation of analyses, evaluation and reports. Contribute to and lead the creation of deliverables including preparing various and wide-ranging reports pertaining to corporate strategy. Manage implementation of various projects and validation for the Finance area Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Provide leadership, guidance, and training to employees in the department. Monitor progress toward significant strategic goals and policies. Maintain a current procedure manual for position functions. Conduct special studies, reviews, analyses, and all other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills required to prepare reports and perform other related tasks. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. Hand-eye coordination required to read, post, and handle complex computer programs and reports. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL:   All levels of staff and management. EXTERNAL:   Vendors, external auditors and other financial institutions and other business sources. QUALIFICATIONS: EDUCATION:   Bachelor's Degree; preferably in Accounting, Finance, or Economics. EXPERIENCE:   Five years related accounting and/or financial analyst experience. KNOWLEDGE/SKILLS:   Strong personal computer skills (Microsoft Office, Adobe Acrobat), Strong knowledge of GAAP, financial analysis, budgeting, and credit union accounting policies and practices; strong research, quantitative and qualitative data collection and analysis; strong time management, organizational skills; ability to multi-task effectively; make sound decisions in the absence of detailed instructions and work on own initiative; ability to use logical reasoning when interpreting facts; ability to make objective observations, examinations, evaluations, and written recommendations; strong independent work methods; ten key; numerical skills; excellent verbal and written communication skills; excellent problem solving and interpretation skills. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Ability to lift 15 lbs. as may be required .Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Minimal travel to attend meetings by car and/or public conveyance for conferences or training session held at out-of-area locations or across the United States (1--2 times per year).