Golden 1 Credit Union

At Golden 1 Credit Union, we’ve always embraced the philosophy of “people helping people,” from our humble beginning in California's state capital in 1933, to today, one of the nation’s largest credit unions with over 750,000 members and $9 billion in assets.

As a not-for-profit cooperative, we return our earnings to members - not stockholders - through higher returns on savings, lower interest rates on loans, and more free services. We help honest, hard-working families and individuals lead financially better lives.

Golden 1 has grown over the years to serve consumers throughout California with 80 branches and over 30,000 CO-OP ATMs nationwide. We provide convenient and value added products and services to help consumers make the most of their money.

As part of our “Stronger Together” approach, we strive to become an integral partner in the communities we serve. We invest in our future leaders by offering scholarships for higher education. We offer grants for organizations that advance literacy and assist foster youth to help elevate California's youngest and brightest.

We believe in doing right by people. It’s not just what we do, it’s who we are.

Golden 1 Credit Union Sacramento, CA, USA
Aug 04, 2020
Full time
GENERAL DESCRIPTION:  The Home Loan Advisor - External will proactively solicit new residential mortgage loans to meet established loan quality and production goals. They will develop and maintain a strong network of business relationships to ensure a recurring source for mortgage loan referrals.   This network includes mortgage professionals, builders, other professional and personal contacts, and any other referral source the Advisor develops. The external Advisor will enhance this network by regularly participating in business related development opportunities, community events and professional organizations.   They will also be expected to handle branch or call center generated referrals only when the member requests an in person meeting. They will provide our members with the same exceptional service they give to their self-generated referrals and always conduct themselves in a professional and ethical manner. The Advisor shall maintain a thorough understanding of the...
Golden 1 Credit Union Sacramento, CA, USA
Jul 10, 2020
Full time
GENERAL DESCRIPTION: Communicates and interacts with members for the prompt resolution of delinquent and negative accounts to minimize The Golden 1 non-performing asset accounts. TASKS, DUTIES, FUNCTIONS: Place and receive a high volume of inbound and outbound calls in effort to negotiate re-payment plans for past due and negative accounts. Identify, investigate, and resolve delinquent and negative account activity. Accept incoming telephone inquiries for the resolution of delinquent accounts from branches, members, and other credit union staff. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Communicate and interact with the Golden 1 staff to gather information for resolution of delinquent accounts. Prepare and process all pertinent documentation necessary to resolve delinquent accounts. Review Credit Union records and...
Golden 1 Credit Union Sacramento, CA, USA
Jul 10, 2020
Part time
GENERAL DESCRIPTION: This Member Service Representative I is an energetic and goal-oriented individual who has a passion for service excellence. As a team member you are eager to build strong long-term relationships through the servicing of Golden 1 members in a professional, efficient, respectful manner providing a positive member experience. The MSR I responds accurately to member inquiries by telephone in English and Spanish languages (if certified). The ideal candidate will proactively engage members to achieve their financial goals in a consultative approach as part of the solution to their inquiry. TASKS, DUTIES, FUNCTIONS: Efficiently process service transaction(s) with minimal errors and mitigate potential losses to Credit Union and Member. Identify, investigate, and resolve basic member concerns, as well as process and complete member transactions in a timely and efficient manner. Identify and report fraudulent activity to prevent potential loss to Credit...
Golden 1 Credit Union Sacramento, CA, USA
Jul 10, 2020
Full time
GENERAL  DESCRIPTION: The primary goal is to provide an exceptional member service and sales experience through efficient member transaction processing and the generation of sales through quality referrals. Manages, directs and supervises Branch MSR I, MSR II and Lead. Responsible for branch operations and assigned employee sales performance. Schedules branch employees to maintain an efficient staffing model to maximize resources. Ensures outstanding member service, compliance with all policies and procedures, meeting or exceeding all branch sales goals and objectives, while maintaining professionalism in the workplace. TASKS, DUTIES, FUNCTIONS: Train, develop, and evaluate assigned branch employees. Direct and schedule Branch activities. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti money laundering laws appropriate to the position. Foster a positive and engaging work...
Golden 1 Credit Union Sacramento, CA, USA
Jul 10, 2020
Full time
GENERAL DESCRIPTION: Manage the mortgage processing, underwriting and closing functions for the Home Loans Equity Operations team. Manage the Equity processing and closing team to ensure that all mortgage loans are processed and closed in a timely, accurate and compliant manner. Manage the Equity underwriting team to ensure that all mortgage loans are underwritten accurately and in accordance with Golden 1 guidelines. Work closely with the team to provide market leading service and turn times on all mortgage applications. TASKS, DUTIES, FUNCTIONS: Oversee all underwriting, processing and closing functions within Home Loans on all home equity loans and home equity lines of credit. Develop, manage and maintain work flows for all stages of the equity process. This includes managing procedures at a high level to ensure that we are operating at maximum efficiencies at all times. Direct and counsel staff with their assigned functions. Measure and assess staff performance...