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Cache Creek Casino Resort Brooks, CA, USA
Feb 19, 2018
Full time
Summary Responsible for welcoming VIP casino resort guests in an elegant, professional and friendly manner. Handles the suite and room assignments,  pre-registration, and processing of VIP hotel reservations, prioritize suite and room assignments and readiness according to player gaming value and guest requests , registers guests, collect payment and verifies complimentary status , gets approval for late check out requests, reviews balances, ensures all charges are in corresponding complimentary or guest  accounts prior to guest review , checks guests out, provides complete and exceptional assistance, service  and direction, memorizes guest preferences and ensures they are delivered beyond guest’s and company’s expectations each and every time by personally  coordinating and inspecting all involved processes, people and  departments. Assist and supports department and division employees and management to deliver an exceptional overall guest experience.    Essential Duties and Responsibilities include the following. Other duties may be assigned.   Creates and ensures an elegant, upscale and exciting environment where the flawless delivery and execution of service excellence is paramount. Ensures all customer contact is courteous, informative, individualized and thorough. Delivers an exceptional upscale customer service experience to VIP guests, clearly setting them above the rest, while providing superior customer service to all guests both external and internal. Fosters teamwork and acts as a role model using a consistent, approachable demeanor and clearly articulates information. Remains exceptionally calm and focused under pressure, setting an example for the division and the company. Responsible for welcoming casino resort guests in a sophisticated, professional and friendly manner. Memorizes VIP guest preferences and ensures they are delivered beyond guest’s and company’s expectations each and every time by personally  coordinating and confirming all involved processes, people and  departments. Responsible for the efficient operation of the rooming process including arrangements such as the pre-registration and final check-in of casino and VIP guests based upon time of arrival, special requests and play based value. Collects payment, files documents, reviews balances and settles guest and group accounts, and checks guests or groups out. Prepares packages, including ordering, banking, and reconciliation of coupons. Coordinates check-in and check-out times and luggage delivery and pick-up schedules. Ensures accommodations are cleaned and inspected by Housekeeping one hour before VIP guest ETA. Ensures accommodations are cleaned by Housekeeping before keys are issued.   Responsible for posting charges and settling folios, resolving due-outs and completing express check-out. Ensures all charges are posted to appropriate folios at all times. Receives cash, checks, debit and credit cards in payment, obtaining proper approval and authorization. Maintains an operating bank, renders bills and issues change. Handles all requests and services for guests, arranges and follows up on reservations which include but are not limited to; transportation, shows, events, spa, golf tee times, restaurant reservations, flowers, and other arrangements for special occasions. Reviews VIP guest preferences, ensures and confirms that all guest preferences are satisfied before VIP guest arrival. Responsible for safe keeping and delivery of messages, mail and packages left for guests and departments. Completes the non-zero balance report. Receives incoming phone calls and all other inquires and resolves them to satisfaction. Maintains accuracy within accommodation availability. Helps streamline departmental operations by regularly providing feedback on policies and procedures, work processes and program effectiveness and value. Provides direction and support for front line Guest Registration, VIP Registration, Casino Marketing, Front Service and Housekeeping personnel. Administers exceptional and sophisticated customer service to VIP guests. Maintains an expert knowledge of the property, community, “to & from” directions, and special events in order to accurately provide VIP guests with needed information. Provides guests through and accurate property tours. Assists coworkers within the department and the division to enhance guest experience. Willingly makes self available to provide assistance and support to overall company operations in case of a critical situation or emergency. Helps to maintain and enhance a safe, comfortable and clean environment for our guests and employees. Able to work in a cigarette/cigar smoke filled environment. Maintains an exceptionally positive, proactive and constructive approach in handling both personal and business issues. Presents the company to others in a positive way; projects respect, integrity, commitment, humility and encourages others to do the same. Keeps all guest and non published department information confidential. Empowered to ensure customer problems or complaints are resolved in a prompt, courteous and efficient manner. Demonstrates a positive demeanor to customers, both internal and external, at all times. Supports coworkers, supervisors and managers to achieve and maintain an efficient operation and fast delivery of exceptional service. Able to stand and perform job duties on feet for long periods of time. Must be willing and able to work a variety of day/night and weekend/holiday shifts. Must be able to work independently. This job entails physically demanding job tasks; including but not limited to lifting, carrying, loading, unloading, pulling and pushing heavy objects. Complete checklist of the physical and mental demands incumbent on this position, as well as the working conditions under which these duties are performed in available for candidates and employees. Those demands and conditions occurring on a consistent basis are deemed essential to the performance of this position’s essential duties.  Excellent disposition and personal presentation.  Sophisticated, service oriented and outgoing personality.   Supervisory Responsibilities This job has no supervisory responsibilities.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.  The requirements listed below are representative of the knowledge, skill, and/or ability required.   Education and/or Experience Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.   Age Requirements Must be at least 21 years of age.   Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.   Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.   Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.   Certificates, Licenses, Registrations Cache Creek Casino Tribal Gaming License   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job with or without reasonable accommodations.   While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand; sit and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk and climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.   Reading of a computer screen, guest registration card and other documents.  Identify guest at a distance, establish eye contact and service.  Identify color codes on the computer screen and process accordingly.  Monitor and react to the activity in the front lobby.  Identify first in line guest to service in proper order.  Switch focus from computer screen to document to guest and back.   Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations.   While performing the duties of this Job, the employee is regularly exposed to second hand tobacco smoke. The employee is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate.   Populated front lobby, and busy phone and office equipment environment.
Cache Creek Casino Resort Brooks, CA, USA
Feb 19, 2018
Part time
SUMMARY Responsible for safely and effectively parking and retrieving the vehicles of casino patrons.   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.   Parks and retrieves the vehicles of guests.   Interacts with guests in a friendly manner.   Runs up to 100 yards to retrieve guest vehicles.   SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.   QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.   EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.   Age Requirements Must be at least 21 years of age.   LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.   MATHEMATICAL SKILLS Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.   REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.   CERTIFICATES, LICENSES, REGISTRATIONS  Cache Creek Casino Tribal Gaming License and valid California Driver's License in good standing.   PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move more than 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.   WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles and outside weather conditions. The employee is frequently exposed to vibration. The employee is occasionally exposed to high, precarious places; risk of electrical shock and secondhand tobacco smoke. The noise level in the work environment is usually moderate.
Cache Creek Casino Resort Brooks, CA, USA
Feb 19, 2018
Full time
Summary Greet the guest, take orders and enter into POS system then process payment. Expedite the food serving process by running food orders that are submitted through the POS system.   Essential Duties and Responsibilities include the following. Other duties may be assigned.   Take guest order, collect payments and process through POS system   Deliver food orders to guests dining in a full service restaurant.    Present proper food items by seat position according to the ticket.   Carry a 27” oval tray in a traditional restaurant style containing hot and cold food items.    Successfully pass Micros 101 and obtain general knowledge and skills in operating POS system.   Read tickets, place proper food items on tray, and assure food is delivered timely hot and/or cold.   Bus, clean and re-set tables   Transport dishes to and from dish-room   Complete and reconcile all paperwork according to standard   Obtain TIPS certificate and Guest Service Training within 90 days of employment.    Perform proper table side wine service.   Capable of describing, opening, and presenting wine.    Expedite kitchen line in the absence of the Expo.    Perform tasks including bussing tables, side work, and duties assigned by management.    Perform steps of service and maintain restaurant service standards.   Practice Safety and Sanitation techniques.   Provide excellent service to the guests and basic knowledge about the casino resort.    Follow RICH and Food & Beverage standards.   Supervisory Responsibilities This job has no supervisory responsibilities.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.   Experience and/or Education One year related experience or training in an F&B environment. Ability to thoroughly master menu, wine and spirit knowledge required.   Age Requirements Must be at least 21 years of age.   Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to guests and employees of the organization.   Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.   Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving a few concrete variables in standardized situations.   Certificates, Licenses, Registrations Cache Creek Casino Resort Tribal Gaming License.   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to taste or smell. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus.   Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is frequently exposed to secondhand tobacco smoke. The employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles and risk of electrical shock. The noise level in the work environment is usually loud.
Cache Creek Casino Resort Brooks, CA, USA
Feb 19, 2018
Part time
Summary The Casino Bus Representative provides superior guest service to our bus patrons. Issues promotional offers and makes sure the guest has adequate information and assistance when arriving.   Essential Duties and Responsibilities include the following. Other duties may be assigned.   Handles the day to day operations of daily charter bus arrivals including, greeting the guests, completing daily paperwork, and data entry.   Oversee all the bus activities on assigned shifts.   Prepare and balance daily paperwork.   Provide general information to the public regarding transportation policies and bus schedules.   Perform assigned duties as a Cache Club Representative when needed, including special events.   Give outstanding customer service to all patrons.   Ensure all information is entered correctly into the database.   Responsible for balancing the paperwork and daily coupons.   Supervisory Responsibilities This job has no supervisory responsibilities.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.   Experience and/or Education Up to one year related experience or training. Must have a minimum of one year experience working with MS Office or similar software.    Age Requirements Must be at least 21 years of age.   Language Skills Must understand and appreciate how to work with a diverse, multi-cultural clientele and/or be bi-lingual in English and one or more of the following languages: Mandarin and Cantonese. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to guests and employees of the organization.   Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.   Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving a few concrete variables in standardized situations.   Certificates, Licenses, Registrations Cache Creek Casino Resort Tribal Gaming License.   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk. The employee is occasionally required to sit; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.   Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this Job, the employee is frequently exposed to secondhand tobacco smoke. The employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; outside weather conditions and vibration. The noise level in the work environment is usually moderate.
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