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Cache Creek Casino Resort Cache Creek Casino & Resort, Brooks, CA, United States
May 25, 2017
Full time
Summary Responsible for welcoming casino resort guests in a warm, professional and friendly manner. Escort guests to their room, deliver luggage to the guest rooms, orient guests to the casino resort by explaining facilities, services, amenities, and surrounding areas, anticipate guest needs and assist, explain room features, provide ice upon check in. Assist guest during room changes, maintain room security during this process. Upon request, tour prospective guest to the property. Help maintain safe and secure storage of guest luggage and belongings in the luggage room by accurately accounting for items, properly tagging and storing them. Pick up guest luggage from guest room and deliver to guest vehicle or to the luggage room.                                                   Essential Duties and Responsibilities include the following. Other duties may be assigned.   Create and ensure a fun-filled, sophisticated and exciting environment where the flawless delivery and execution of service excellence is paramount. Ensure all customer contact is courteous, informative, individualized and thorough. Deliver exceptional upscale customer service to VIP guests, clearly setting them above the rest, while providing superior customer service to all guests both external and internal. Foster teamwork and act as a role model using a consistent, approachable demeanor and clearly articulate information. Remain exceptionally calm and focused under pressure, setting an example for the division and the division. Responsible for welcoming casino resort guests in an elegant, professional and friendly manner. Learn the habits and preferences of repeat and VIP guests, and use such knowledge to enhance guest experience beyond expectations. Maintain exceptional grooming standards, be in proper well maintained and pressed uniform, and wear name tag as defined in standards. Set example for appropriate conduct in a service culture by refraining from; having personal conversations with other employees while on duty or while in front of the house locations, counting personal money in view of guest or in front of the house locations. Direct full attention to guest needs. Anticipate guest needs and approach pleasantly to assist. Assist guests in a polite, courteous manner, anticipate guest needs and questions, provide assertive hospitality, answer inquiries, ensure proper handling of phone calls according to scripts and guide lines, display excellent phone etiquette. Transport guest luggage and belongings to appropriate accommodations after registration process is complete, and room is ready to occupy. Pick up guest luggage and belongings upon departure, transport to guest vehicle or deliver to luggage room for storage; properly, clearly, and accurately tag luggage. Inform guests of casino and resort facilities and services available using prescribed terminology and script.   Introduce accommodations to guests and explain accommodation amenities; i.e. climate control, mini bar, TV and movie system, closets, safe, etc. Anticipate guest needs and questions, and assist guests; offer guests if they would like ice; provide ice if requested. Alert hotel shift manager and security of any suspicious activity or people immediately. Assist guests with room changes and maintain room key security. Accurately and carefully load and unload tour, group, junket etc. luggage and items. Ensure all luggage is properly tagged, accounted for, and delivered. Assist Bell Captain in accurate tracking and logging of Bell activity, complete required room slip information and submit to Bell Captain after each “front”. Responsible for storage and retrieval of luggage as assigned by the Bell Captain. Report discrepancies, problems or potential improvements to your supervisor immediately. Report any immoral and unlawful situations, violations of company and department rules immediately to your supervisor. Does not share or repeat information or knowledge gathered at work about a guest or an employee to others unless reporting an incident to supervisor, security or manager. Excellent disposition and personal presentation.  Sophisticated, service oriented, and outgoing personality.   Supervisory Responsibilities This job has no supervisory responsibilities.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.  The requirements listed below are representative of the knowledge, skill, and/or ability required.   Education and/or Experience One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.   Age Requirements Must be at least 21 years of age.   Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.   Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.   Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.   Certificates, Licenses, Registrations Cache Creek Casino Tribal Gaming License   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job with or without reasonable accommodations.   While performing the duties of this Job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to climb or balance. The employee must regularly lift and /or move more than 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.   Reading of a guest luggage tags and other documents.  Identify guest at a distance, establish eye contact and service.  Identify color codes on the tickets and computer screen and process accordingly.  Monitor and react to the activity in the front lobby.  Identify first in line guest to service in proper order.  Switch focus from computer screen to document to guest and back.   Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations.   While performing the duties of this Job, the employee is regularly exposed to second hand tobacco smoke. The employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate.
Cache Creek Casino Resort Cache Creek Casino & Resort, Brooks, CA, United States
May 25, 2017
Full time
Summary The Housekeeping Supervisor is responsible for the operation of the Housekeeping Department during assigned shift. Direct supervision includes: Housekeeping Clerks, House Persons and Guest Room Attendants. The top priority of the Housekeeping Supervisor is to assure a superior guest experience, in terms of cleanliness of the hotel facility. This job plays a critical role in achieving the product goals of Cache Creek Casino Resort and in the development of people and experience.   Essential Duties and Responsibilities include the following. Other duties may be assigned.   Directs and participates in all functions of the housekeeping department to ensure maximum cleanliness of Cache Creek Casino Resort hotel facilities during assigned shift and in conjunction with the Hotel Manager.   Supervises assigned personnel and shift, controlling and ensuring consistent standards performance.   Responsible for all aspects of the assigned shift.   Ensures that cleaning programs are implemented and complied with.   Ensures that company policies and procedures are adhered to throughout assigned shift.   Ensures shift is operated in a manner to consistently achieve the standards set forth by management to ensure total guest satisfaction and exceptional product/property cleanliness.   Assists in the proper hiring, firing, and training of all department personnel.   Understands departmental profit and loss statements.   Assists department manager in the creation of the annual expense budget.   Reviews and monitors work schedules to ensure staffing guidelines are followed and all business needs are covered.   Submits thorough and accurate reports as requested. Maintains positive, friendly and caring attitude with arriving and departing guests, department personnel, colleagues and other property personnel.   Actively, openly, and continuously communicates with guests, prospective customers and employees.   Executes regular training and development of the team to ensure consistent delivery of high quality product maintenance (cleanliness).   Supervisory Responsibilities Directly supervises 30 employees in the Housekeeping Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.   Education and/or Experience One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Outstanding guest and employee relations skills. Ability to remain calm and poised under pressure. Strong entrepreneurial spirit with a hands-on approach. Assures safety and security policies and procedures are consistently followed. Excellent time management, organizational and interpersonal skills. Strong communication and organizational skills and attention to detail a must. Highly motivated, energetic and quality oriented. Works closely with all other departments. May be required to assist other departments within the division. Maintains a professional appearance reflective of the hotel image and conduct behavior in a mature and professional manner.   Age Requirements Must be at least 21 years of age.   Language Skills Ability to read, comprehend and generate simple instructions, correspondence, reports and memos.  Ability to effectively present information in one-on-one and group situations to customers, clients, and employees of the organization. Position holder will need to read and interpret written instructions and employee handwriting. Ability to communicate using business tools (e.g. email, radio, phone etc.).   Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.   Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to resolve and handle situations involving several variables and resolve using provided guidelines and good judgment.   Certificates, Licenses, Registrations Cache Creek Casino Tribal Gaming License.   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position holder will be required to monitor employee performance, often through visual inspection. Position holder will be expected to be able to visually distinguish among varying levels of cleanliness and colors.   Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles and second hand tobacco smoke. The employee is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is usually moderate. This position requires the position holder to spend a great deal of time indoors, in and around cleaning chemicals and supplies.
Cache Creek Casino Resort Cache Creek Casino & Resort, Brooks, CA, United States
May 25, 2017
Full time
SUMMARY Provides a safe environment for guests and employees by performing the following duties outlined below.   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.   Attends security briefings and meetings.   Patrols the premises on foot and/or for extended periods in a vehicle and reports observations to the on-duty Security Supervisor.   Maintains current knowledge of all Security Department policies and procedures.   Observes the premises and reports observations to the on-duty Security Supervisor.   Informs the on-duty Security Supervisor of all incidents and/or conditions that are out of the ordinary.   Prepares written reports as directed by the on-duty Security Supervisor.   Performs currency transports in accordance with casino procedures.   Maintains a professional appearance.   Communicates with other security personnel via two-way radios, using establishes "10-codes".   Answers questions or inquiries from patrons.   Walks/runs short to moderate distances in foot pursuits, as well as climb stairs, fences, and ladders while jumping and dodging obstacles.   Lifts, carries, drags, and pulls, people and/or heavy objects.   Required to apply force with aggressive subjects for short and moderate durations with the use of restraining devices and using hands and feet for self-defense. Performs other duties as assigned by an immediate supervisor or manager.   SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.   QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.   EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); and six months security or military experience/training and/or graduation from a police academy and/or one year customer service experience.   Age Requirements Must be at least 21 years of age.   LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.   MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.   REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.   CERTIFICATES, LICENSES, REGISTRATIONS  Cache Creek Casino Tribal Gaming License. Valid California Drivers License   PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly required to stand, walk, talk and hear. Patrol the premises on foot and/or for extended periods in a vehicle. Must be able to walk/run short to moderate distances in foot pursuits, as well as climb stairs, fences, and ladders while jumping and dodging obstacles. Must be able to lift, carry, drag, and pull, people and/or heavy objects. The employee is occasionally required to sit; use hands to finger, handle, or feel; and reach with hands and arms; Required to apply force with aggressive subjects for short and moderate durations with the use of restraining devices and using hands and feet for self-defense. The employee must regularly lift and/or move up to 50 pounds; occasionally required to lift weight in excess of 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.     Must pass and maintain physical requirements as specified by the Security Department; including, defensive tactics and arrest/control techniques.   WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles and second hand tobacco smoke.  The employee is frequently exposed to outside weather conditions.  The noise level in the work environment is usually moderate.
Cache Creek Casino Resort Cache Creek Casino & Resort, Brooks, CA, United States
May 25, 2017
Full time
Summary Reporting to the Environmental Services Supervisor, the Environmental Services Heavy Duty Cleaning Specialist is responsible for cleaning their assigned area.  Thorough cleaning of the facility includes sweeping, vacuuming, dusting, mopping floors, wiping walls, cleaning vents, removing fingerprints and smudges from mirrors and glass, shining surfaces, replenishing work and guest supplies, etc.  Heavy Duty Cleaning Specialists are also knowledgeable and skilled in the use of heavy duty cleaning equipment (floor scrubbers, buffers, extractors,  honing machines, etc.) used for proper maintenance of a variety of surfaces and work related environments.   Essential Duties and Responsibilities include the following. Other duties may be assigned.   Compliance with all department and property operating policies and procedures.   Maintains cleanliness of assigned areas.   Utilizes equipment such as pan and broom, vacuum, Unger kits, small scrubbers etc.   Utilizes heavy duty equipment such as large scrubbers, carpet extractors, etc.   Ensures all equipment is used and maintained in accordance with proper procedures.   Adheres to all safety guidelines including the use of protective equipment.   Uses chemicals in a proper, safe, and responsible manner.   Exhibits a cooperative demeanor when interaction with peers, supervisors and guests.   Performs duties in a timely and efficient manner.   Maintains proper pars and stock levels.   Communicates problems, challenges, or unusual matters of significance to supervisor.   Informs supervision of needed support, supplies, or repairs.   Supports and complies with courtesy and customer service guidelines, policies and procedures.   Ensures all storage areas and carts are clean and organized.   Communicates effectively with guests, team members and management.   Supervisory Responsibilities This job has no supervisory responsibilities.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.   Experience and/or Education Up to one year related experience or training.   Age Requirements Must be at least 21 years of age.   Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.   Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.   Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving a few concrete variables in standardized situations.   Certificates, Licenses, Registrations Cache Creek Casino Resort Tribal Gaming License.   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to climb or balance. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position holder is expected to distinguish between clean and dirty surfaces.  Position holder is expected to, at times, carry equipment from place to place.  Position holder may be expected to carry work equipment thru-out the shift.  Position holder may be required to lift trash receptacles in order to properly clean and/or empty them.  Position holder may, at times, be required to drive company vehicles.  Position holder may, at times, be required to crawl under secured items.  Position holder will commonly use heavy duty power equipment such as power washers, honing machines, etc.   Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles. The employee is frequently exposed to high, precarious places. The employee is occasionally exposed to wet and/or humid conditions; outside weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate.   Additional Information Ability to remain calm and poised under pressure. Strong work ethic with a hands-on approach. Ensures safety and security policies and procedures are followed. Good time management, organizational and interpersonal skills.   Excellent attention to detail a must. Highly motivated, energetic and quality oriented. Works closely with other employees. May be required to assist other departments within the division. Maintain a professional appearance reflective of the hotel image and conduct behavior in a mature and professional manner.
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