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Join the Covered California team! Do you have experience developing platform design requirements for enterprise-wide systems and participating in joint application design sessions? Are you looking for the next step in your management career? If you have a passion for detailed and technical work, apply through CalCareers today! In this role, you will join our Outreach and Sales Division to develop system enhancements that streamline the California Healthcare Eligibility, Enrollment, and Retention System (CalHEERS) for our Certified Enrollers. This position is also responsible for developing communication strategies and leading staff to produce content and communication designed to engage and inform our Sales Channel Partners. The classification title for this role is Staff Services Manager II (Supervisory) (SSM II). Application Deadline: 5/17/2021 @ 11:59 pm PST Documents Required: Application (STD Form 678), Resume, and Statement of Qualifications Duties...

ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Ensure that proper security is provided for all transfers of monies within the Casino and Hotel areas of the complex. Assist patrons with a wide variety of inquiries and situations including providing information about the property and events, giving directions and escorting them if necessary. Prepare detailed incident reports in a clear and precise manner. Patrol the hotel and casino areas to establish a security presence and report all unusual situations and/or suspicious persons. Assist in the coordination and resolution of emergency situations. Assist in maintaining proper key control. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations. Demonstrate actions and...

OVERVIEW:  The Front Desk Agent is responsible for checking guests in and out, running daily reports, handling guest transactions and maintaining a bank, and answering guest inquiries.  They must ensure that the front desk guest experience is quick and efficient for all guests and visitors.  ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Register property guests with an emphasis on fulfilling requests, following special handling instructions, and adhering to established credit policies and procedures. Select and block rooms for arriving guests; pre-register individuals or groups, as required; and assist in escorting VIPs and return guests to their rooms, as requested. Ensure all guest information is accurate and maintained in an organized manner. Utilize the property management system to run daily reports and block any special...

OVERVIEW: Under the direction of the President, the incumbent plans and directs the overall Food & Beverage operations, including all related management functions to ensure a positive guest experience. ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Drives P&L strength by implementing appropriate programs and systems and provides oversight to ensure adherence to such. Ensures strong fiscal responsibility is demonstrated by staff. Utilize and/or create financial reporting tools to properly measure area’s efficiency and financial success. Takes corrective action as necessary. Develops and administers operating and capital budgets. Conducts or reviews detailed management and operational analyses to ensure ongoing success and efficiency within the department. Responsible for specifications and quality of all food and...

OVERVIEW:  The incumbent in this position is responsible for being the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As a Retail Sales Associate (RSA), you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician. ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Greets guests, answers the phone, and answers questions accurately and politely. Makes proficient sales transactions using...

OVERVIEW:  Under the direction of the Table Games Floor Supervisor, Team Member is responsible for proficiently dealing games as assigned. For full-time dealer, two years Craps, Tiles, or Routlette experience preferred, must be able to proficiently deal three major games and five minor games. For part-time dealer, must be able to proficiently deal two major games and three minor games. ESSENTIAL JOB FUNCTIONS: Deal cards accurately and at a pace defined by the supervisor/guests at the table; take and pay bets accurately and according to standard. Follow department and company policies and standard operating procedures (SOPs) including those relating to Hard Rock’s business ethics and all regulatory requirements. Deliver an exceptional guest service experience that promotes guest satisfaction & enjoyment. Maintains a work environment that is safe, professional, friendly and conducive to a high level of productivity and performance, as well as Team morale....

OVERVIEW:  The incumbent in this position is responsible for developing and coordinating programs to attract and host mid- to high-limit players to ensure guest satisfaction and repeat visits.  The incumbent is also responsible for developing and establishing relationships with Hard Rock Hotel & Casino Sacramento at Fire Mountain midrange gaming guests in order to encourage return visits and create guest loyalty. The position is called upon to interact frequently with mid- to high-limit guests, and make decisions regarding extensions of complimentary services and/or goods. ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as...

OVERVIEW:  The incumbent is responsible for overseeing, directing and performing the daily execution of all assigned kitchen food production and service execution while establishing and maintaining standards of operation in the areas of food quality, time lines of food, cleanliness and maintenance, profitability and supervision of staff. ESSENTIAL FUNCTIONS: (These functions are inteded as a general illuatriation of the work performed in this job classification and are not all inclusive for this position)  Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Responsible for training, evaluating, and supervising staff with equipment and keeping accurate logs of date, time, temperature of specific products. Develops...

OVERVIEW The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for serving food and beverages in accordance to Hard Rock Hotel and Casino Sacramento’s standards. ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Creates an atmosphere that induces guests to make Hard Rock Hotel and Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Oversee all aspects of service for each table, managing pace and timing of the meal, ensuring all steps of service are met, and that support staff duties are completed promptly. Recognizes guests immediately with a friendly, courteous greeting...

OVERVIEW:  The incumbent in this position is responsible for providing timely and accurate financial information for internal and external use, maintaining and ascertaining the integrity of accounting records for the purpose of compiling, reconciling, adjusting and/or reclassifying accounting and operational information.  This position is responsible for accounts receivable functions, general accounting procedures, analyzing assigned balance sheet accounts and providing general support to the finance department as needed. ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior...

OVERVIEW:   The incumbent in this position is responsible for overseeing the daily audit of cage, slots, and non-gaming revenue areas.  The incumbent is also responsible for monitoring work performed by Revenue Audit Clerks to ensure compliance with company and regulatory policies and procedures.  ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position )  Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Responsible for monitoring the daily audit of cage, slots, and non-gaming revenue areas. Investigates and reports discrepancies determined through audit process to the Casino Controller. Prepares...

OVERVIEW:  The incumbent in this position, under moderate supervision of the Warehouse Supervisor, issues & receives all warehouse inventories, prepares & maintains all related records and reports, maintains order of inventory and deliver inventory to other locations. ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Secure & monitor company assets by following facility security procedures. Accurately issue & receive company assets. This may include receiving of VLTs at the loading dock, however, there will be no access to the interior of the VLT....

OVERVIEW The incumbent in this position for responsible for providing bar supplies as needed and maintaining a clean, well-organized work area. ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Sets up bars for operation; cuts fruit; stocks ice; empties garbage. Supports bartender needs and maintains the bar stock. Reports any maintenance problems to Beverage Manager. Works in assigned location and shift according to department needs. Maintains par levels and orders bar supplies; delivers orders. Sorts bottles and corrugated cardboard...

OVERVIEW The incumbent in this position is responsible for keeping the wait staff supplied with appropriate quantities of dishware, flatware, food supplies and paper products. ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Provides superior guest service, positively effects interactions with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with coworkers. Receives clean china, silverware and glassware from dishwashers and stocks properly....

OVERVIEW: The incumbent in this position is responsible for providing superior service to both the internal and external customer.  The incumbent is also responsible for serving food and beverages in accordance to Hard Rock’s standards. ESSENTIAL JOB FUNCTIONS: Creates an atmosphere that induces guests to make Hard Rock Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Recognizes guests immediately with a friendly, courteous greeting and informs them of daily specials, soup of the day, etc. Also acts as an information center representative by providing information on all aspects of Hard Rock’s services and facilities. Assists guests with menu and beverage selection, demonstrating salesmanship with complete menu and product knowledge. Ensures guest satisfaction through food quality checks and...

OVERVIEW The incumbent in this position for responsible for providing bar supplies as needed and maintaining a clean, well-organized work area. ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Creates an atmosphere that induces guests to make Hard Rock Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Sets up bars for operation; cuts fruit; stocks ice; empties garbage. Supports bartender needs and maintains the bar stock. Reports any maintenance problems to Beverage Manager. Works in assigned location and shift according to department needs. Maintains par levels and orders bar supplies; delivers orders. Sorts bottles and corrugated cardboard for recycling....

OVERVIEW:  The incumbent in this position is responsible for properly preparing any and all foods listed on the respective menus that are to be grilled, fried, broiled, baked, boiled, braised, poached in an assigned kitchen outlet, or prepared in the pantry. ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Prepares foods that are to be grilled, fried, broiled, baked, boiled, braised, poached or prepared in the pantry; ensures that all plates or pans served are aesthetically appealing and cooked to the specifications of the customer and the chef....

POSITION SUMMARY Reporting to the Administrative Services Manager, the Financial Operations Specialist is responsible for completing administrative, accounting, and financial functions, overseeing cost and general accounting, accounts receivable/accounts payable for a wide range of clients. They will communicate effectively and deliver strong internal and external customer service while working in a deadline-driven environment.   ESSENTIAL DUTIES AND RESPONSIBILITIES Oversee the bookkeeping functions for our clients, including maintenance of the general ledger, accounts payable and accounts receivable. Complete bank deposits and reconcile client bank accounts. Ensure compliance with internal financial and accounting policies and procedures. Document and maintain complete and accurate supporting information for all financial transactions. Assist in reconciling bank and investment accounts. Post and match items withing bookkeeping systems to maintain accurate...

Summary                                                       Offers superior customer service while selling merchandise and assisting management in merchandising, inventory control, reservations, golf operations and special events preparation.   Essential Duties and Responsibilities include the following. Other duties may be assigned.   Assists guests by selling merchandise and providing information in a professional manner.   Performs opening, mid and closing procedures for the shop or store.   Makes reservations (tee-times, classes, etc.) and assists customers on the phone.   Responsible for accountability of all sales and money transactions made.   Collects applicable fees from patrons as they arrive.   Full involvement in the entire golf operation which will include maintaining the practice facility, starting, player assistant, and golf service representative, when needed.   Assists player assistants with pace of play...

Join the Covered California team! Do you have a call center performance metrics experience? Do you have experience in public health and health care industry services? If you are someone who enjoys collaborating with others to meet objectives, this is your chance to apply! Covered California is looking for a Manual Workstream Service Center Supervisor to join the Service Center Division. The Manual Workstream Service Center Supervisor plans, organizes, directs, and reviews the work of the Manual Workstream (MWS) Program Technician II (PT II)s and Program Technician III (PT III)s. This role occasionally handles escalated calls that cannot be handled by their staff. The Manual Workstream Service Center Supervisor requires the ability to effectively use reference materials and communicate efficiently and effectively in instructing staff how to respond to the telephone inquiries. The State classification for this position is a Supervising Program Technician III....