Cache Creek Casino Resort

Summary Manage by shift, the daily operations of Culinary in restaurant. To observe cooking Staff and assist when necessary to insure all food product is prepared according to standard. To work with front of the house management to insure smooth operations and high quality guest service.                                                Essential Duties and Responsibilities include the following. Other duties may be assigned.   Promote Cache Creek Casino Resort in a positive manner.   Manage by shift Culinary Staff in restaurant.   Coach and counsel staff as required.   Execute menu as prescribes by recipe standards.   Manage portion control and FIFO of all food product.   Requisition from I.P. system all food product to restaurant inventory and maintain clean storage areas.   Expedite line and observe plates leaving kitchen.   Assist in smooth operation of FOH by communicating all important culinary information regarding specials, 86'ed items, changes or substitutions.   Supervisory Responsibilities Directly supervises 12-15 employees in the Kitchen. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.  The requirements listed below are representative of the knowledge, skill, and/or ability required.   Education and/or Experience High School diploma required. One to two years of Culinary school or ACF approved apprenticeship program. One to two years in a quality oriented restaurant or multi outlet as Lead Cook or Sous Chef. One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.   Age Requirement Must be at least 21 years of age.   Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.   Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.   Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.   Certificates, Licenses, Registrations Cache Creek Casino Tribal Gaming License. Sanitation Certificate   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.   Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations.   While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock and second hand tobacco smoke. The noise level in the work environment is usually loud.

Summary This position requires an individual to be detail orientated, familiar with current sanitation procedures, excellent communication skills, anticipating guest’s needs and working closely with co-workers.   Essential Duties and Responsibilities include the following. Other duties may be assigned.   Have complete understanding of menu item.   Follow sequence of service standards.   Perform all side work duties as assigned.   Able to converse with guests and address needs as required.   Work with bartender on stocking and cleaning areas of bar as required.   Maintain and inventory equipment on monthly basis to insure adequate counts for service.   Supervisory Responsibilities This job has no supervisory responsibilities.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.   Experience and/or Education Six months restaurant experience (bussing, serving, and/or bartending).   Age Requirements Must be at least 21 years of age.   Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.   Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.   Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving a few concrete variables in standardized situations.   Certificates, Licenses, Registrations Cache Creek Casino Resort Tribal Gaming License. Tips Alcohol Awareness.   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; talk or hear and taste or smell. The employee is frequently required to reach with hands and arms. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.   Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

SUMMARY Provides a safe environment for guests and employees by performing the following duties outlined below.   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.   Attends security briefings and meetings.   Patrols the premises on foot and/or for extended periods in a vehicle and reports observations to the on-duty Security Supervisor.   Maintains current knowledge of all Security Department policies and procedures.   Observes the premises and reports observations to the on-duty Security Supervisor.   Informs the on-duty Security Supervisor of all incidents and/or conditions that are out of the ordinary.   Prepares written reports as directed by the on-duty Security Supervisor.   Performs currency transports in accordance with casino procedures.   Maintains a professional appearance.   Communicates with other security personnel via two-way radios, using establishes "10-codes".   Answers questions or inquiries from patrons.   Walks/runs short to moderate distances in foot pursuits, as well as climb stairs, fences, and ladders while jumping and dodging obstacles.   Lifts, carries, drags, and pulls, people and/or heavy objects.   Required to apply force with aggressive subjects for short and moderate durations with the use of restraining devices and using hands and feet for self-defense. Performs other duties as assigned by an immediate supervisor or manager.   SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.   QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.   EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); and six months security or military experience/training and/or graduation from a police academy and/or one year customer service experience.   Age Requirements Must be at least 21 years of age.   LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.   MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.   REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.   CERTIFICATES, LICENSES, REGISTRATIONS  Cache Creek Casino Tribal Gaming License. Valid California Drivers License   PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly required to stand, walk, talk and hear. Patrol the premises on foot and/or for extended periods in a vehicle. Must be able to walk/run short to moderate distances in foot pursuits, as well as climb stairs, fences, and ladders while jumping and dodging obstacles. Must be able to lift, carry, drag, and pull, people and/or heavy objects. The employee is occasionally required to sit; use hands to finger, handle, or feel; and reach with hands and arms; Required to apply force with aggressive subjects for short and moderate durations with the use of restraining devices and using hands and feet for self-defense. The employee must regularly lift and/or move up to 50 pounds; occasionally required to lift weight in excess of 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.     Must pass and maintain physical requirements as specified by the Security Department; including, defensive tactics and arrest/control techniques.   WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles and second hand tobacco smoke.  The employee is frequently exposed to outside weather conditions.  The noise level in the work environment is usually moderate.

Summary To provide an excellent in-room dining experience to our diverse guests. Exemplify excellent guest service and extensive food and beverage knowledge.   Essential Duties and Responsibilities include the following. Other duties may be assigned.   Promote Cache Creek Casino Resort in a positive manner.   Practice all sequence of service standard tasks as prescribed.   Answer all phones and take orders from guests.   Delivers orders to the room and set table for a favorable guest dining experience.   Opens and serves bottles of wine or champagne according to the specified standards.   Pick up the tables upon meal completion.   Communicate effectively with other departments as required.   Maintains professional demeanor in all guest interactions and provides prompt, friendly, courteous, and cheerful phone service to guests.   Maintains a complete knowledge of all menu items served in the rooms.   Recommends or suggests additional food items.   Must be organized, efficient, and be professional in all guest interactions.   Accurately records all guest transactions in POS system.   Track all orders as needed.   Set up and expedite room service and amenity orders, as well as orders for entertainers in Club 88 and other venues.   Completes and maintains all side work as assigned by management.   Maintains the utmost cleanliness of the work area, storage rooms, as well as, all china, glassware, silverware, serviceware, and table linens.   Assists with initial guest concerns and reports to management immediately.   Follows all uniform and appearance standards.   Is knowledgeable and informative of all casino events, promotions, special events, concerts, and production shows.   Knowledgeable and informative of all Cache Creek outlets, casino services, events, and promotions.   Attends training seminars and classes   All other duties assigned by management.   Supervisory Responsibilities This job has no supervisory responsibilities.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.   Education and/or Experience Must have a minimum of six months related experience and/or training in a customer service position interfacing with guests over the phone or in person; one year certificate from college or technical school or equivalent combination of experience and education.   Age Requirement Must be at least 21 years of age.   Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.   Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.   Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.   Certificates, Licenses, Registrations Cache Creek Casino Tribal Gaming License. TIPS Alcohol Awareness Program.   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly required use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.   Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations.   While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts and second hand tobacco smoke. The noise level in the work environment is usually moderate.

Summary To provide an excellent greeting and departure for restaurant guests.  Exemplify excellent guest service and communication skills.   Essential Duties and Responsibilities include the following. Other duties may be assigned.   Thoroughly communicate promotions, food and beverage menu, and general restaurant/casino information to guests with confidence.   Ensure guest recognition by remembering names, faces, and information that makes each guest feel unique.   Properly address all guest complaints by communicating with the MOD.   Maintain eye contact and stay alert.   Assist with food service and carry a 27” oval tray in a traditional restaurant style containing hot and cold food items.     Obtain TIPS certificate and Guest Service Training within 90 days of employment.    May assist service staff with bussing tables.   Perform tasks including seating guests, side work, and duties assigned by management.    Perform steps of service and maintain restaurant service standards.   Practice Safety and Sanitation techniques.   Provide excellent service to the guests and basic knowledge about the casino resort.    Follow RICH and Food & Beverage standards.   Supervisory Responsibilities This job has no supervisory responsibilities.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.   Experience and/or Education Up to one year related experience or training. Basic menu, wine, and spirit knowledge required   Age Requirements Must be at least 21 years of age.   Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to guests and employees of the organization.   Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.   Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.   Certificates, Licenses, Registrations Cache Creek Casino Resort Tribal Gaming License.   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and talk or hear. The employee is frequently required to taste or smell. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.   Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is frequently exposed to secondhand tobacco smoke. The employee is occasionally exposed to high, precarious places; fumes or airborne particles and risk of electrical shock. The noise level in the work environment is usually loud.

Summary Responsible for welcoming casino resort guests in a warm, professional and friendly manner. Handle all phases of processing hotel reservations. Act in a sales capacity by always promoting and upselling the property. Ensure flawless, fast, accurate service is provided during each employee-guest encounter and at service point. Effectively resolve guest complaints and de-escalate conflicts to the benefit of the guest, department and company. Role model to fellow colleagues and other department employees and management. Assist and support department and division employees and management to deliver an exceptional overall guest experience.   Essential Duties and Responsibilities include the following. Other duties may be assigned.   Create and ensure a fun-filled, sophisticated and exciting environment where the flawless delivery and execution of service excellence is paramount.   Participate as a team player.   Act as a role model using consistent, approachable demeanor and script when answering phones.   Remain exceptionally calm and focused under pressure, setting an example for the department.   Learn the habits and preferences of repeat and VIP guests, and use knowledge to enhance guest experience beyond expectations.   Maintain a safe, secure and comfortable environment for our guests and employees.   Ensure all guest contact is courteous, informative, individualized and thorough. Make certain the delivery of exceptional upscale guest service to VIP guests, clearly setting them above the rest, while providing superior guest service to all guests both external and internal.   Book a variety of reservations, including packages, group business, and casino comps.   Ensure that all reservations are guaranteed with a credit card or cash deposit. Help streamline departmental operations by regularly providing feedback on policies and procedures, work processes and program effectiveness and value.   Ensure that all duplicate reservations are voided.   Administer superior guest service to all guests by anticipating guest needs.   Responsible for the processing of hotel reservations and pre-assigning rooms and suites if necessary.   Maintain a professional, clean and organized work environment.   Reports any incidents to supervisor, security or manager.   Maintains confidentiality at all times.   Takes corrective action to prevent and discourage any immoral or unlawful situations, violations of company or department rules.   Reviews status and progress with supervisor.   Achieve occupancy and revenue goals.   Complete all reports accurately and on time.   Display excellent phone, computer and SMS Hotel system knowledge, and use same to enhance guest experience and employee satisfaction.   Maintain and constantly acquire thorough knowledge of the property, community, "to & from" directions and special events in order to accurately provide guests with information they may need or like to obtain.   Make self available and provide assistance and support to overall company operations in case of a critical situation or emergency.   Present the company to others in a positive way: project respect, integrity, commitment, humility and encourage others to do the same.   Perform other tasks as assigned by management.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.   Education and/or Experience Three to six months related experience and/or training; one year certificate from college or technical school; or equivalent combination of experience and education.   Age Requirements Must be at least 18 years of age.   Language Skills                                             Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.   Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.   Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.   Certificates, Licenses, Registrations Cache Creek Casino Resort Tribal Gaming License.   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   The noise level in the work environment is usually moderate.

Summary Welcome and service guests in a professional and friendly manner. Perform massage and body treatment services offered by The Spa at CCCR.   Essential Duties and Responsibilities include the following. Other duties may be assigned.   Perform massage and body treatment services offered by The Spa at CCCR.   Full knowledge of all body care retail products offered at The Spa at CCCR.   Basic knowledge of human anatomy and have the ability to handle related questions.   Ability to perform the following massage techniques, but not limited to: Swedish, Deep Tissue, Prenatal, Reflexology, Hot Stone, and Chair Massage.   Full knowledge of all services provided in The Spa and cross sell services.   Create and maintain a professional, friendly and elegant spa environment for all patrons.   Ensure professional, courteous and knowledgeable customer service at all time.   Maintain the cleanliness and neatness of The Spa at all time.   Clean and sanitize work station after each guest. Ensure the cleanliness of work station and equipment at all times.   Attend all product knowledge and motivational training program, meeting and work related events.   Perform other work related duties assigned by the management.   Must be able to work on weekends and holidays.   Must be able to work all shift hours.   SELLING, PROMOTIONS AND SALES GOAL Promote and cross sell non-massage and body treatment related spa services to guests.   Promote body care retail product offered by The Spa at CCCR to all guests with explanations of features and benefits of the products.   Initiate and participate in self-promotional activities.   Supervisory Responsibilities This job has no supervisory responsibilities.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.   Experience and/or Education Must have a minimum of 500 hours as a massage therapist and valid CMT (Certified Massage Therapist) certificate issued by an official and legal institution.   Age Requirements Must be at least 18 years of age.   Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to guests and employees of the organization.   Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.   Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving a few concrete variables in standardized situations.   Certificates, Licenses, Registrations Cache Creek Casino Resort Tribal Gaming License. Valid CMT (Certified Massage Therapist) certificate issued by an official and legal institution.   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.   Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and secondhand tobacco smoke. The noise level in the work environment is usually quiet.

Summary The Linen Attendant is responsible for the proper care, maintenance, organization and processing of linens, terry, and toweling. The Linen Attendant performs other duties related to housekeeping.   Essential Duties and Responsibilities include the following. Other duties may be assigned.   Complies with all department and property operating policies and procedures.   Maintains cleanliness of assigned areas.   Separates dirty linens, terry and toweling appropriately.   Ensures all equipment is used and maintained in accordance with proper procedures.   Adheres to all safety guidelines including the use of protective equipment.   Uses chemicals in a proper, safe and responsible manner.   Exhibits a cooperative demeanor when interacting with peers, supervisors and guests.   Performs duties in a timely and efficient manner.   Loads and unloads washers and dryers.   Folds sheets and towels.   Maintains proper pars and stock levels.   Maintains clean and organized work area, carts, equipment and supplies.   Communicates problems, challenges or unusual matters of significance to supervisor.   Informs supervision of needed support, supplies or repairs.   Completes maintenance work orders to be issued to management.   Ensures safety and security policies and procedures are followed.   Supports and complies with courtesy and customer service guidelines, policies and procedures.   Acknowledges and communicates with staff and guests.   Accurately completes assigned daily paperwork.   Ensures all storage areas and carts are clean and organized.   Works closely with other employees.   May be required to assist other departments within the division.   Maintain a professional appearance reflective of the hotel image and conduct behavior in a mature and professional manner.   Supervisory Responsibilities This job has no supervisory responsibilities.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.   Education and/or Experience Up to one month related experience or training; less than high school education; or equivalent combination of experience and education. Ability to remain calm and poised under pressure. Strong work ethic with a hands-on approach. Good time management, organizational and interpersonal skills. Excellent attention to detail a must. Highly motivated, energetic and quality oriented.   Age Requirements Must be at least 18 years of age.   Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.   Mathematical Skills Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.   Reasoning Ability Ability to apply common sense understanding to carry out simple one- or two-step instructions.  Ability to deal with standardized situations with only occasional or no variables.   Certificates, Licenses, Registrations Cache Creek Casino Tribal Gaming License.   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. Position holder may, at times, be required to crawl under secured items. The employee is occasionally required to sit; climb or balance and taste or smell. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds. Position holder is expected to carry, push or pull equipment from place to place. Position holder may be expected to carry work equipment thru-out shift. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position holder is expected to distinguish between clean and dirty surfaces.   Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles. The employee is frequently exposed to toxic or caustic chemicals. The employee is occasionally exposed to moving mechanical parts; high, precarious places; outside weather conditions; risk of electrical shock; and vibration. This position requires the position holder to spend a great deal of time indoors and may be regularly assigned work in a smoke filled environment. The noise level in the work environment is usually moderate.

Summary Ensure the highest quality food preparation and presentation in the kitchen stations.                                                Essential Duties and Responsibilities include the following. Other duties may be assigned.   In the absence of a Chef-on-Duty, check product quality and consistency, and assist in inventory.   Generate a written warehouse order when needed if there is no Chef-on-Duty.   Prepare all 5 mother sauces along with their derivative sauces.   Manage shift break for peers.   Coordinate with the front-of-the-house (FOH) in expediting the line.   Sign off on Time & Temperature and Two-Stage Cooling Log Sheets.   Prepare all necessary menu items and specialty items, Banquet menu items - including soups and sauces, as directed by the Chef-on-Duty.   Communicate effectively with both front and back of house staff.   Take daily inventory of the production walk-ins, produce a production list based on this information and present it to the Chef-on-Duty for verification.   Prepare hot food, cold food sandwiches, salads and dressings as needed.   Communicate with peers on daily tasks, production checklist and Banquet events.   Operate machineries such as Power Mixers, Slicer, Emulsifier, Steamer, etc. upon completion of training with culinary management: documented with signature sheets.   Operate large volume cooking equipment such as Grill, Deep Fryers, Griddles, Salamander, Stove Tops, Ovens, Soup Kettles, Tilt Skillets, and Steamers along with any new equipment installed in the future.   Perform the 5 basic knife cuts:   Allumette:  A basic knife cut measuring ¼ inch × ¼ inch × 2½ inches.   Large Dice:  A basic knife cut measuring ¾ inch × ¾ inch × ¾ inch.   Medium Dice:  A basic knife cut measuring ½ inch × ½ inch × ½ inch.   Small Dice:  A basic knife cut measuring ¼ inch × ¼ inch × ¼ inch.   Batonnet:  A basic knife cut measuring ½ inch × ½ inch × 2½-3 inches.   Julienne:  A basic knife cut measuring 1/8 inch × 1/8 inch × 2½ inches.     Demonstrate knife skills by completing the following tasks within the allotted time:   Dice a 30 pound case of yellow onions in 25 minutes or less.   Slice a 20 pound case of squash in 12 minutes or less.   Proficient Grill, Sauté, and Broiling techniques.   Follow recipes and set up documentation.   Prepare & handle meat, fish, starches etc.   Comprehensive preparation of Mexican, Italian, American, Asian, and European Cuisine.   Understand and break down, filet, cut and portion meat, fish, poultry, vegetables and dairy products – all performed in accordance with HACCP standards; organize a speed rack in proper order.   Check the quality and temperature of food, ensuring product consistency with health standards followed by using Time and Temperature Logs.   Rotate food in coolers, dry storage and utilize mise en place to ensure freshness and reduce waste and spoilage. (FIFO, First In First Out: The product that is received first needs to be used first)   Prepare food to the highest standards of culinary quality.   Clean, sanitize, and restock workstations, storeroom and walk in refrigerators.   Set up mise en place for all stations.   Help others as needed - various banquet productions and/or other outlets - thus contributing to an environment where teamwork prevails.   Keep work areas and refrigerators clean, sanitized and organized at all times.   Report all faulty equipment or unsafe conditions immediately. Based on business demands, assist out of - or in addition to – one’s normal working schedule.   Communicate with peers daily task. (production checklist and Banquet events)   Maintain professional grooming and appearance and act as a role model according to established grooming and appearance policy.   Willing to learn additional skills from mentor.   Assists guests with special requests.   Comply with all Cache Creek Casino Resort safety, health and sanitation policies and procedures.   Other duties as assigned by the Chef-on-Duty.   Assist with special events as needed.   Supervisory Responsibilities This job has no supervisory responsibilities.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.  The requirements listed below are representative of the knowledge, skill, and/or ability required.   Education and/or Experience High school diploma or general education degree (GED) required; or 2 years related experience and/or training; or equivalent combination of education and experience. Must have knife and equipment skills and knowledge of hot & cold food. 2 years kitchen service including 1 year in equivalent position at a high quality restaurant, resort or hotel, or combination of education and experience.   Age Requirements Must be at least 18 years of age.   Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.   Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.   Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.   Cache Creek Casino Resort Tribal Gaming Cache Creek Casino Resort Tribal Gaming License. Sanitation Certificate   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.   Work Environment The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; outside weather conditions; extreme cold; extreme heat and risk of electrical shock. The noise level in the work environment is usually loud.   Other Skills and Abilities Strong leadership ability and excellent culinary knowledge required

Summary The Housekeeping Supervisor is responsible for the operation of the Housekeeping Department during assigned shift. Direct supervision includes: Housekeeping Clerks, House Persons and Guest Room Attendants. The top priority of the Housekeeping Supervisor is to assure a superior guest experience, in terms of cleanliness of the hotel facility. This job plays a critical role in achieving the product goals of Cache Creek Casino Resort and in the development of people and experience.   Essential Duties and Responsibilities include the following. Other duties may be assigned.   Directs and participates in all functions of the housekeeping department to ensure maximum cleanliness of Cache Creek Casino Resort hotel facilities during assigned shift .   Assign duties, inspect rooms, investigate complaints regarding housekeeping service and equipment and take corrective action, take periodic inventories, screen applicants, train new employees.   Supervises assigned personnel and shift, controlling and ensuring consistent standards performance.   Responsible for all aspects of the assigned shift.   Obtains list of rooms to be cleaned daily, be on top of the rooms needed by the front desk through the day.   Conducts orientation policies, work procedures and follow with maintenance of equipment.   Inventories stock to ensure adequate supplies.   Makes recommendations to improve service and ensure more efficient operation.   Examines building to determinate need for repairs or replacement of furniture or equipment.   Attend staff meetings to discuss company policies and guest complaints.   Establish standards and procedures for work of housekeeping staff.   Records data regarding work assignments, inventories, personal actions and prepare periodic reports.   Ensures shift is operated in a manner to consistently achieve the standards set forth by management to ensure total guest satisfaction and exceptional product/property cleanliness.   Reviews and monitors work schedules to ensure staffing guidelines are followed and all business needs are covered   Maintains positive, friendly and caring attitude with arriving and departing guests, department personnel, colleagues and other property personnel.   Actively, openly, and continuously communicates with guests, prospective customers and employees.   Executes regular training and development of the team to ensure consistent delivery of high quality product maintenance (cleanliness).   Assures safety and security policies and procedures are consistently followed.   Works closely with all other departments.   May be required to assist other departments within the division.   Maintains a professional appearance reflective of the hotel image and conduct behavior in a mature and professional manner.   Supervisory Responsibilities Directly supervises 30 employees in the Housekeeping Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees, planning assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. Must be able to accomplish assigned tasks with interruptions and within deadlines in a high pressure environment. Must be able to evaluate alternatives and make responsible decisions quickly Excellent time management and organizational skills Interpersonal skills with demonstrated patience, tact, and respect Strong communication and organizational skills and attention to detail a must Highly motivated, energetic and quality oriented Education and/or Experience High school diploma or general education degree (GED); Minimum requirement 6 months of previous supervisory experience in housekeeping and/or 6 months supervisory experience in a similar environment. Must have basic knowledge of leadership and supervisory skills and techniques, outstanding guest and employee relations skills, and the ability to remain calm and poised under pressure.   Language Skills Ability to read and comprehend simple instructions, short correspondence, reports and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Position holder will need to read and interpret written instructions and employee handwriting. Ability to communicate using business tools (e.g. email, radio, phone etc.).   Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.   Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to resolve and handle situations involving several variables and resolve using provided guidelines and good judgment.   Age Requirements Must be at least 21 years of age   Certificates, Licenses, Registrations Cache Creek Casino Resort Tribal Gaming License   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee will be required to monitor employee performance, often through visual inspection. The employee will be expected to be able to visually distinguish among varying levels of cleanliness and colors.   Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles and second-hand tobacco smoke. The employee is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is usually moderate. The employee will be required to spend a great deal of time indoors, in and around cleaning chemicals and supplies.

Summary The Housekeeping Clerk is responsible for providing administrative support to the Housekeeping and Environmental Services departments. The top priority of the Housekeeping Clerk is to be organized, detail oriented and capable of multi-tasking in a busy office environment. They must be very customer oriented, a team player and have the ability to "wow" the customer.   Essential Duties and Responsibilities include the following. Other duties may be assigned.   Answer telephone calls and respond to inquiries from internal and external guests.   Record messages and distribute to appropriate individuals for follow-up.   Resolve customer complaints to the benefit of the guest and resort.   Instill and demonstrate a calm, organized approach in all situations.   Assist guests and fellow team members by responding to day-to-day requests.   Identify opportunities to perform departmental functions more efficiently and/or effectively.   Encourage and enable people to autonomous and to use good judgment and common sense.   Foster collaboration both with members of your work team and other colleagues.   Assist departmental supervision with special projects.   Exhibit excellent interpersonal and communication skills.   Fax and photocopy documents as instructed.   Recognize priority services for our tiered guests.   Assist in development of work schedules to ensure staffing guidelines are followed and all business needs are covered.   Submit required reports to the department manager and to other division management as requested.   Maintain positive, friendly and caring attitude with guests, colleagues and hotel personnel.   Maintain a professional appearance reflective of the hotel image and conduct behavior in a mature and professional manner.   Supervisory Responsibilities This job has no supervisory responsibilities.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.   Education and/or Experience Six months to one year related experience and/or training; Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of experience and education.   Age Requirements Must be at least 18 years of age.   Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.   Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.   Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.   Certificates, Licenses, Registrations Cache Creek Casino Tribal Gaming License.   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.   Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and outside weather conditions. The noise level in the work environment is usually moderate.

Summary Reporting to the Environmental Services Supervisor, the Environmental Services Heavy Duty Cleaning Specialist is responsible for cleaning their assigned area.  Thorough cleaning of the facility includes sweeping, vacuuming, dusting, mopping floors, wiping walls, cleaning vents, removing fingerprints and smudges from mirrors and glass, shining surfaces, replenishing work and guest supplies, etc.  Heavy Duty Cleaning Specialists are also knowledgeable and skilled in the use of heavy duty cleaning equipment (floor scrubbers, buffers, extractors,  honing machines, etc.) used for proper maintenance of a variety of surfaces and work related environments.   Essential Duties and Responsibilities include the following. Other duties may be assigned.   Compliance with all department and property operating policies and procedures.   Maintains cleanliness of assigned areas.   Utilizes equipment such as pan and broom, vacuum, Unger kits, small scrubbers etc.   Utilizes heavy duty equipment such as large scrubbers, carpet extractors, etc.   Ensures all equipment is used and maintained in accordance with proper procedures.   Adheres to all safety guidelines including the use of protective equipment.   Uses chemicals in a proper, safe, and responsible manner.   Exhibits a cooperative demeanor when interaction with peers, supervisors and guests.   Performs duties in a timely and efficient manner.   Maintains proper pars and stock levels.   Communicates problems, challenges, or unusual matters of significance to supervisor.   Informs supervision of needed support, supplies, or repairs.   Supports and complies with courtesy and customer service guidelines, policies and procedures.   Ensures all storage areas and carts are clean and organized.   Communicates effectively with guests, team members and management.   Supervisory Responsibilities This job has no supervisory responsibilities.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.   Experience and/or Education Up to one year related experience or training.   Age Requirements Must be at least 21 years of age.   Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.   Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.   Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving a few concrete variables in standardized situations.   Certificates, Licenses, Registrations Cache Creek Casino Resort Tribal Gaming License.   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to climb or balance. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position holder is expected to distinguish between clean and dirty surfaces.  Position holder is expected to, at times, carry equipment from place to place.  Position holder may be expected to carry work equipment thru-out the shift.  Position holder may be required to lift trash receptacles in order to properly clean and/or empty them.  Position holder may, at times, be required to drive company vehicles.  Position holder may, at times, be required to crawl under secured items.  Position holder will commonly use heavy duty power equipment such as power washers, honing machines, etc.   Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles. The employee is frequently exposed to high, precarious places. The employee is occasionally exposed to wet and/or humid conditions; outside weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate.   Additional Information Ability to remain calm and poised under pressure. Strong work ethic with a hands-on approach. Ensures safety and security policies and procedures are followed. Good time management, organizational and interpersonal skills.   Excellent attention to detail a must. Highly motivated, energetic and quality oriented. Works closely with other employees. May be required to assist other departments within the division. Maintain a professional appearance reflective of the hotel image and conduct behavior in a mature and professional manner.

Summary Provide consistent high quality food and beverage services to all guests dining in Cache Creek Casino Resort’s fine dining steak and seafood restaurant.   Essential Duties and Responsibilities include the following. Other duties may be assigned.   Promote Cache Creek Casino Resort in a courteous and professional manner.   Effectively practice C² Steak and Seafood House’s sequence of service standards and dining room procedures.   Communicate with front and back-of-house personnel to provide a dining experience that exceeds guest expectations.   Process guest orders to ensure that all items are prepared properly and on a timely basis.   Articulate specific menu items to guest on how items are prepared, describing ingredients and cooking methods.   Maintain Sterling Silver flatware.   Present tray and cart service.   Up sale wine lists and present decant wine.   Practice all Sanitation Standards and TIPS alcohol awareness policies and procedures.   Participate in all company approved training classes.   Practice safety and training at all times.   Other duties as assigned.   Supervisory Responsibilities This job has no supervisory responsibilities.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.   Experience and/or Education Minimum of one or two years experience in a high volume, full service, ala carte dining restaurant featuring alcoholic beverages. Previous fine dining experience and wine knowledge is required.  Must be able to work under pressure and with a team, and have intermediate knowledge of sequence of service and dining room procedure, generally involving minimum of one year as a server.   Age Requirements Must be at least 21 years of age.   Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.   Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.   Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.   Certificates, Licenses, Registrations Cache Creek Casino Resort Tribal Gaming License. "Tips" Alcohol Awareness Certificate.   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.   Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; outside weather conditions; extreme cold; extreme heat; risk of electrical shock and vibration. The noise level in the work environment is usually loud.

Summary Prepares all food according to standardized recipes.  Ensures that their station is set and fully stocked at ALL times.  Coordinates with and supports chefs.  Prepares food as needed, so as to ensure a high quality of standards.   Essential Duties and Responsibilities include the following. Other duties may be assigned.   Adheres to company guidelines standardized recipes; able to perfect recipes.   Completes assigned side duties & other projects.   Be able to properly use and clean standard kitchen equipment including, but not limited to, Kitchen Aid Stand Mixer, Hobart 20 qt Mixer, Fryer, Pizza Oven, Brulée Torch, etc.   Be able to properly calibrate a bimetallic stemmed thermometer.   Know how to properly clean and shuck shellfish such as oysters and clams and know the proper holding and handling techniques for each.   Be able to handle a knife properly and know classic knife cuts such as brunoise, batonette, julienne, chiffonade.   Know how to properly prepare emulsified dressings and aïolis.   Have knowledge of food preparation temperatures and know how to differentiate Rare, Medium Rare, Medium, Medium Well, Well, and Black & Blue.   Know how to identify and differentiate standard cuts of meat including, but not limited to, filet mignon, T-Bone, Porterhouse, Ribeye, Delmonico, New York, and Sirloin.   Be able to identify and recognize basic culinary ingredients in a fine dining kitchen.   Know how to read and execute a recipe based on current standards and techniques.   Maintains a professional attitude and appearance at all times.  Be able to present themselves in an appropriate manner at all times to our guests.    Must be able to communicate effectively with other staff members including Front of the House, Back of the House, and Executive Chefs.   Adheres to strict guidelines concerning safety when handling food.  Has knowledge of proper food handling techniques including, but not limited to, FIFO, food rotation, and proper food storage.   Continually maintains a clean work area.   Preferably has a ServSafe Certification or be able to complete and pass a ServSafe Class within 3 attempts.   Performs all duties in a given time frame.   Be able to assist with banquets and special parties.   Additional duties may be assigned, as necessary.   Supervisory Responsibilities This job has no supervisory responsibilities.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.   Experience and/or Education Certification from college or technical school; or 2 years related line experience and/or training; or equivalent combination of education & experience.   Age Requirements Must be at least 18 years of age.   Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to speak effectively before groups of customers or employees of the organization.   Mathematical Skills Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.   Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Able to deal with problems involving several concrete variables in standardized situations.   Certificates, Licenses, Registrations Cache Creek Casino Resort Tribal Gaming License. ServSafe Certified or be able to pass the ServSafe Class within 3 attempts   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job the employee is frequently required to stand, use hands to handle, feel, or reach.  The employee is occasionally required to climb or balance, stoop, kneel, or crouch. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. The specific vision requirements for this job are close vision, distance vision, color vision & peripheral vision.   Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is rarely exposed to fumes or airborne particles, extreme cold, or extreme heat.  The noise level in the work environment is moderate.

Summary Provide beverage service in a friendly, courteous and timely manner resulting in guest satisfaction.                                               Essential Duties and Responsibilities include the following. Other duties may be assigned.   Promote Cache Creek Casino Resort in a positive manner.   Greet Guests in a friendly and courteous manner and explain all special promotions.    Take orders, reciting selection of all call and premium brands as requested; requires memorization of all available drinks.    Input orders into point of sale system to inform bartender an order was placed.   Replenish beverages as requested, frequently checking back with Guest to inquire about satisfaction.   Utilize Cocktail Server's "Call List"; maintain housekeeping in designated working area.   Check and maintain proper setup and cleanliness of service station before, during and after shift.    Maintain cleanliness of Guest areas at all times including removing empty glasses/bottles and cleaning ashtray.   Respond to guest inquiries regarding casino features, services and assistance.    Provide clear and understandable directions to Casino Resort facilities and nearby attractions.   In beverage outlets, present the Guest with the check promptly, thanking them and inviting them to return.   May be required to work special events such as banquets, concerts, et.   Ability to effectively deal with internal/external customers, some of whom will require patience, tack and diplomacy to defuse anger, collect accurate information and solve customer concerns within Casino Resort guidelines.   Other duties as assigned.   Supervisory Responsibilities This job has no supervisory responsibilities.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.  The requirements listed below are representative of the knowledge, skill, and/or ability required.   Education and/or Experience High school diploma or general education degree (GED); and three months related experience and/or training; or equivalent combination of education and experience.   Age Requirements Must be at least 21 years of age.   Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.   Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.   Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.   Certificates, Licenses, Registrations Cache Creek Casino Resort Tribal Gaming License. TIPS Alcohol Awareness Certificate   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this Job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; climb or balance and taste or smell. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.   Work Environment The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this Job, the employee is regularly exposed to risk of electrical shock.  The noise level in the work environment is usually loud.

SUMMARY To ensure quality service to our guests. To provide a memorable dining experience to our guests and promote team work and cooperation between all employees.   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.   Responsible for cleaning and bussing tables.   Reset clean tables in proper manner.   Ensure that required materials for service are fully stocked at all times.   SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.   QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.   EDUCATION and/or EXPERIENCE No prior experience or training.   Age Requirement Must be at least 18 years of age.   LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.   MATHEMATICAL SKILLS Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.   REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.   CERTIFICATES, LICENSES, REGISTRATIONS Cache Creek Casino Tribal Gaming License.   PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk and stoop, kneel, crouch, or crawl.  The employee is occasionally required to climb or balance.  The employee must occasionally lift and/or move up to 25 pounds.    WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, second hand tobacco smoke, fumes or airborne particles, and extreme cold. The noise level in the work environment is usually loud.  

Summary Responsible for welcoming casino resort guests in a warm, professional and friendly manner. Escort guests to their room, deliver luggage to the guest rooms, orient guests to the casino resort by explaining facilities, services, amenities, and surrounding areas, anticipate guest needs and assist, explain room features, provide ice upon check in. Assist guest during room changes, maintain room security during this process. Upon request, tour prospective guest to the property. Help maintain safe and secure storage of guest luggage and belongings in the luggage room by accurately accounting for items, properly tagging and storing them. Pick up guest luggage from guest room and deliver to guest vehicle or to the luggage room.                                                   Essential Duties and Responsibilities include the following. Other duties may be assigned.   Create and ensure a fun-filled, sophisticated and exciting environment where the flawless delivery and execution of service excellence is paramount. Ensure all customer contact is courteous, informative, individualized and thorough. Deliver exceptional upscale customer service to VIP guests, clearly setting them above the rest, while providing superior customer service to all guests both external and internal. Foster teamwork and act as a role model using a consistent, approachable demeanor and clearly articulate information. Remain exceptionally calm and focused under pressure, setting an example for the division and the division. Responsible for welcoming casino resort guests in an elegant, professional and friendly manner. Learn the habits and preferences of repeat and VIP guests, and use such knowledge to enhance guest experience beyond expectations. Maintain exceptional grooming standards, be in proper well maintained and pressed uniform, and wear name tag as defined in standards. Set example for appropriate conduct in a service culture by refraining from; having personal conversations with other employees while on duty or while in front of the house locations, counting personal money in view of guest or in front of the house locations. Direct full attention to guest needs. Anticipate guest needs and approach pleasantly to assist. Assist guests in a polite, courteous manner, anticipate guest needs and questions, provide assertive hospitality, answer inquiries, ensure proper handling of phone calls according to scripts and guide lines, display excellent phone etiquette. Transport guest luggage and belongings to appropriate accommodations after registration process is complete, and room is ready to occupy. Pick up guest luggage and belongings upon departure, transport to guest vehicle or deliver to luggage room for storage; properly, clearly, and accurately tag luggage. Inform guests of casino and resort facilities and services available using prescribed terminology and script.   Introduce accommodations to guests and explain accommodation amenities; i.e. climate control, mini bar, TV and movie system, closets, safe, etc. Anticipate guest needs and questions, and assist guests; offer guests if they would like ice; provide ice if requested. Alert hotel shift manager and security of any suspicious activity or people immediately. Assist guests with room changes and maintain room key security. Accurately and carefully load and unload tour, group, junket etc. luggage and items. Ensure all luggage is properly tagged, accounted for, and delivered. Assist Bell Captain in accurate tracking and logging of Bell activity, complete required room slip information and submit to Bell Captain after each “front”. Responsible for storage and retrieval of luggage as assigned by the Bell Captain. Report discrepancies, problems or potential improvements to your supervisor immediately. Report any immoral and unlawful situations, violations of company and department rules immediately to your supervisor. Does not share or repeat information or knowledge gathered at work about a guest or an employee to others unless reporting an incident to supervisor, security or manager. Excellent disposition and personal presentation.  Sophisticated, service oriented, and outgoing personality.   Supervisory Responsibilities This job has no supervisory responsibilities.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.  The requirements listed below are representative of the knowledge, skill, and/or ability required.   Education and/or Experience One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.   Age Requirements Must be at least 18 years of age.   Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.   Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.   Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.   Certificates, Licenses, Registrations Cache Creek Casino Tribal Gaming License   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job with or without reasonable accommodations.   While performing the duties of this Job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to climb or balance. The employee must regularly lift and /or move more than 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.   Reading of a guest luggage tags and other documents.  Identify guest at a distance, establish eye contact and service.  Identify color codes on the tickets and computer screen and process accordingly.  Monitor and react to the activity in the front lobby.  Identify first in line guest to service in proper order.  Switch focus from computer screen to document to guest and back.   Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations.   While performing the duties of this Job, the employee is regularly exposed to second hand tobacco smoke. The employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate.

Summary Prepare beverages and provide beverage service in a friendly courteous and timely manner, resulting in guest satisfaction. Prepare beverages for service by cocktail servers. Act as a cashier for the beverage outlet.   Essential Duties and Responsibilities include the following. Other duties may be assigned.   Promote Cache Creek Casino Resort in a positive manner   Greet guests in a friendly and courteous manner.   Promote and document orders for drinks, reciting selection of all call and premium brands as requested (required memorization of all available drinks).   Mix, garnish and present drinks using standard ingredient recipes and practicing prudent portion control.   Input orders at the point of sale and create a check for each guest/party, including those served by cocktail servers, to maintain accountability of all beverages served.   Replenish beverages as requested, frequently checking back with guests to inquire about satisfaction.   Present the guests with their check promptly, thanking them and inviting them to return.   Receive payment from guests and make change as needed.   Verify validity and record charges and insure vouchers are properly executed to insure all monies balance.   Maintain proper and adequate setup of the bar on a daily basis.   Maintain cleanliness of guest areas at all times, including removing empty bottles/glasses and cleaning ashtrays.   Keep the bar area at a high level of sanitation and hygiene at all times. Respond to guest inquiries.   Provide guest satisfaction through assistance, direction and information within casino resort guidelines.   Balance house bank at the beginning and at the end of each shift.   Retrieve and return back from the employee bank to work station to insure accountability.   Check stations before, during and after each shift to insure proper setup and cleanliness are maintained.   Other duties assigned   Supervisory Responsibilities This job has no supervisory responsibilities.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.  The requirements listed below are representative of the knowledge, skill, and/or ability required.   Education and/or Experience One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Previous bar experience required. Previous bartending experience preferred. Customer service skills required.    Age Requirements Must be at least 21 years of age.   Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.   Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.   Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.   Cache Creek Casino Resort Tribal Gaming Cache Creek Casino Resort Tribal Gaming License. TIPS Alcohol Awareness Certificate   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.   Work Environment The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly exposed to risk of electrical shock and second hand tobacco smoke. The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; toxic or caustic chemicals; extreme cold and vibration. The noise level in the work environment is usually loud.   Other Skills and Abilities Knowledge of all state, federal and corporate regulations pertaining to alcoholic beverages to minors and intoxicated guests.   Ability to remain alert throughout the duration of the shift and remain calm during heavy volume periods.

Summary   Safely assist the bartender/cocktail servers in providing satisfactory beverage service by maintaining adequate supplies of garnish, glassware, ice, liquor etc. at assigned work station                                                       Essential Duties and Responsibilities include the following. Other duties may be assigned.   Promote Cache Creek Casino Resort in a positive manner.   Retrieve orders from storeroom.   Visually check stock received against written requisition with storeroom personnel to insure the order is accurate.   Upon delivery to the bar, recheck items with the bartender for completeness.   Check with and assist Bartender in maintaining adequate amounts of supplies i.e. straws, stir sticks, napkins, and matches etc. for workstation.   Additional duties include rotation beer and fill reach in refrigerators, washing and stocking glassware, maintain stock of fruit fill and replace as needed.   Fill ice bins, empty garbage, replace trash liners, wipe and pick up surfaces as time allows, check kegs, replace dirty bar mats, sweep floors, clean screens in glass washer, wipe down bottles, clean spouts, clean beer drains, gun drains, counter drains and ice bins.   Wash floors.   Cut slice and peel perishable garnishes and fruits.   Maintain mix and pour juice in sufficient amount according to projected business.   Store back up supplies needing refrigeration in prescribed containers for later use.   Scoop ice from bins, transport to service areas and replenish ice containers.   Box and save empty liquor bottles as they accumulate for later returns and requisitions.   Transport taps, replace and perform routine maintenance requirements on heavy beer kegs.   Obtain change for bartenders upon request.   Check station before, after and during shift to insure proper setup and cleanliness are maintained.   Supervisory Responsibilities                                                 This job has no supervisory responsibilities.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.  The requirements listed below are representative of the knowledge, skill, and/or ability required.   Education and/or Experience                                              High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Customer service experience preferred. Basic knowledge of this position preferred.   Age Requirements Must be at least 21 years of age.   Language Skills                                             Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.   Mathematical Skills                                                   Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.   Reasoning Ability                                                      Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.   CERTIFICATES, LICENSES, REGISTRATIONS  Cache Creek Casino Resort Tribal Gaming License. TIPS Alcohol Awareness Certificate   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.   Work Environment The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly exposed to risk of electrical shock and Second hand tobacco smoke. The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; toxic or caustic chemicals; outside weather conditions; extreme cold and vibration. The noise level in the work environment is usually loud.

Summary Provide consistent high quality service to all guests who dine in the restaurant.  This is obtained by leadership and management of front of the house team while maintaining open two-way communication with restaurant chef and culinary team.       Essential Duties and Responsibilities include the following. Other duties may be assigned.   Promote Cache Creek Casino Resort in a positive manner.   Promote positive work environment   Train staff weekly on sequence of service standards   Manage operations of shift including assignments at work stations, breaks, coaching counseling and scheduling for all staff on duty.   Communicate and work with support departments to insure smooth operations.   Hold daily pre-shift meetings.   Manage safety and sanitation throughout the restaurant.   Perform daily walk-through of physical plant to perform preventative maintenance.   Communicate all shift information in Log-Book.   Understand and be able to operate Point of Sale System, run daily reports as instructed.   Order provisions through the automated requisition system as required.   Other duties as assigned   Supervisory Responsibilities Directly supervises employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.  The requirements listed below are representative of the knowledge, skill, and/or ability required.   Education and/or Experience One to three years experience as a Food & Beverage Supervisor/Assistant Manager in high volume three meal/24 hour a day operation or similar customer service environment. Server experience required. Ability to handle high stress situations. High level of patience is also required. Must enjoy working with people.    Age Requirement Must be at least 21 years of age.   Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.   Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.   Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.   Certificates, Licenses, Registrations Cache Creek Casino Tribal Gaming License, Sanitation Certificate, Alcohol Awareness Certificate.   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.   Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations.   While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; risk of electrical shock and second hand tobacco smoke. The noise level in the work environment is usually loud.